Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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Sales force
What do you like best about the product?
data can help drive the results I am looking for. clear and easy to work/read. IT helps to create great dashboards with the right information. Better than the old Wave
having cloud data and storage is a must now and helps with instant access
having cloud data and storage is a must now and helps with instant access
What do you dislike about the product?
sandbox seems to be down a lot. i dislike the fact I cant seem to keep all the tabs around when I am refreshing and I felt like I learned a lot on my own
phone app - never works right and that hurts accessibility
phone app - never works right and that hurts accessibility
What problems is the product solving and how is that benefiting you?
optimization, better presentations
resources with big data
transform numbers to images that convey a better message - customer service/enhancement
** I have to be careful with the images I am sending in screen shot.
resources with big data
transform numbers to images that convey a better message - customer service/enhancement
** I have to be careful with the images I am sending in screen shot.
Great Product to open up many possibilities
What do you like best about the product?
The flexibility of the product is really what stands out for me. This software allows me to manipulate and normalize my data to get something useless out of it. Allows for very targeted marketing and gives the ability to track customers through different platforms.
What do you dislike about the product?
This product is great and it's hard to pick any real obvious negatives or downsides. The only thing that that I can think of is the complexity of SaleForce maybe daunting for some and may keep some people away because of the complexity of getting it setup correctly and working effectively.
What problems is the product solving and how is that benefiting you?
Tracking customers through different platforms and targeted marketing for more effective and efficient marketing and advertising.
Easy and Clear.
What do you like best about the product?
I like Salesforce because it is super synced with my outlook. Everything I do in my email will show up in my salesforce.
What do you dislike about the product?
I dislike that I cannot see the time when I log calls. I can see times for emails that I send or receive but I wish i was able to see when I logged a phone call.
What problems is the product solving and how is that benefiting you?
I am solving problems within the pest industry and the hospitality industry. Problems such as bed bugs, mattress spoilage, etc.
BDR
What do you like best about the product?
Ease of use and reports and analytics that are given.
What do you dislike about the product?
Lag times. There are some abilities that the older version has than the Lightening...
What problems is the product solving and how is that benefiting you?
What is working, what prospects to reach to. How it all works.
Recommendations to others considering the product:
N/A
Salesforce's for your business
What do you like best about the product?
One of the best part if salesforce is the productivity reports
What do you dislike about the product?
The cost may be more than a small business would like to invest in.
What problems is the product solving and how is that benefiting you?
We are able to determine with the use of salesforce's how to distribute our workflow.
SalesForce is a great tool to manage clients information
What do you like best about the product?
One of the best cloud BI platform. I can notice that Salesforce is improving Einstein Analytics continuously in their releases. AI in Einstein analytics is simply superb and easy to adopt.
What do you dislike about the product?
More functionalities needs to be added.I all know it is improving but when compared to other BI tools like Tableau, some features are lagged.
What problems is the product solving and how is that benefiting you?
Best analytical tool available in the market. You just find the best development partner and it would make your business style far easier that what you even might not thought off!
A good program for analytics
What do you like best about the product?
How easy it was to find clients through the mapping features.
What do you dislike about the product?
Setting up my own programs within to keep track of the people I called.
What problems is the product solving and how is that benefiting you?
Sales telemarketing and making phone calls. Seeing hot maps and where it’s busiest
salesforce review
What do you like best about the product?
having control of your client information all in one format.
What do you dislike about the product?
having multiple accounts for the same organisation and events.
What problems is the product solving and how is that benefiting you?
been able to see what has been worked on historical
Help in sales
What do you like best about the product?
It helps me to have a clear and orderly history of each client with all the relevant information that is needed from each one with the details of the negotiation, in what stage it is, what product we are selling and the budget of each one.
The resources I need to make an effective and fast sale are provided by the sales control that has a deep follow-up of the client without losing it
The resources I need to make an effective and fast sale are provided by the sales control that has a deep follow-up of the client without losing it
What do you dislike about the product?
I would like a complete tutorial of the entire platform because the platform is so big at certain times I felt lost and I would like to be more informed on how each icon works
What problems is the product solving and how is that benefiting you?
The best benefit that this platform can offer is to increase sales in an intelligent, fast and orderly manner; revenues are the most important for the company, which significantly increases
Case Management
What do you like best about the product?
Helped us to manage case and also use live agent without leaving the screen that is one of the best feature
What do you dislike about the product?
Not all features are available in lightning to come up with those a lot of customization is required
What problems is the product solving and how is that benefiting you?
Create a case management system.
Simple easy to setup and maintain
Simple easy to setup and maintain
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