Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Improve the relationship with customers
What do you like best about the product?
I solve the clients' cases in a faster and more precise way, having a total client information providing a more personalized assistance through chat messages and social networks
the personalized messages that are sent to the clients with the sales information arrive in a safe way assuring that the campaigns will be read and thus the customers and buyers of our articles will rise, the trade that is offered through salesforce makes unique shopping experiences through mobile devices, social networks and web pages
the traffic in mobile devices is higher than in other devices and with salesforce represents that the orders are more for mobile devices that is why we focus more on the mobile customer experience so that they feel more satisfied and can show a large catalog of brand products
the personalized messages that are sent to the clients with the sales information arrive in a safe way assuring that the campaigns will be read and thus the customers and buyers of our articles will rise, the trade that is offered through salesforce makes unique shopping experiences through mobile devices, social networks and web pages
the traffic in mobile devices is higher than in other devices and with salesforce represents that the orders are more for mobile devices that is why we focus more on the mobile customer experience so that they feel more satisfied and can show a large catalog of brand products
What do you dislike about the product?
Salesforce requires a learning process that is quite broad and at the beginning it is a process full of many doubts and it is not known why part should be started and why it serves all the icons of the platform and although there are guides to better understand it is not enough if does not interact with the page arto time to get familiar and understand each process much better
What problems is the product solving and how is that benefiting you?
Clients have felt better heard and that their buying processes are faster and easier to make
The control of sales is more orderly in the system with the correct organization of orders and customers to provide the best compliance and attention they deserve
The control of sales is more orderly in the system with the correct organization of orders and customers to provide the best compliance and attention they deserve
Faster sales
What do you like best about the product?
With salesforce I have all the tools of work in one place, from the beginning of looking for clients until the end of closing sales agreements, concentrating on each client having an adequate order streamlining tasks and using the best tips to repeat
the growth of the income is adapted to the good operation that the company has and with salesforce I have achieved it because I manage the subscribers very well, integration of data, invoices and payments
we can offer clients personalized experiences giving them a better follow-up as a buyer, that they feel are important to us as a company and have control of each one's history to show a better service
the growth of the income is adapted to the good operation that the company has and with salesforce I have achieved it because I manage the subscribers very well, integration of data, invoices and payments
we can offer clients personalized experiences giving them a better follow-up as a buyer, that they feel are important to us as a company and have control of each one's history to show a better service
What do you dislike about the product?
I do not like that the license costs in contracts go up annually when we are a for-profit company
The support is not so useful and efficient apparently they are not well trained to solve the given problems
The support is not so useful and efficient apparently they are not well trained to solve the given problems
What problems is the product solving and how is that benefiting you?
sales increase
you have a more specific order for each client
all the records of each client are registered
I can have a follow-up of each representative
Personalization of service to each client
you have a more specific order for each client
all the records of each client are registered
I can have a follow-up of each representative
Personalization of service to each client
Great help with our clients
What do you like best about the product?
I love that you can set call back reminder appointments with sales force so you won’t forget to follow up
What do you dislike about the product?
The main concern is mass emailing clients, this seemed to always fail and has a limited amount of client you can send
What problems is the product solving and how is that benefiting you?
Being able to manage our clients database from multiple devices and anywhere
Greatly Improved Since it was Known as "Desk"
What do you like best about the product?
The ability to add internal facing comments and the color scheme - easy of navigation over recent tickets
What do you dislike about the product?
It used to be that Desk was a bit unintuitive however since I last reviewed it Salesforce has released the Lightning Experience which greatly improves the overall usability of the software. The main screen for interacting with tickets is now split into two main panes with recently viewed tickets appearing on the left and currently active tickets in the main pane - this makes looking for tickets you likely care about much easier since they're always hanging around on the left.
Search is quite a bit improved over Desk, it's now easy to search for specific contacts, specific 'projects', and any number of other parameters.
The interface now also features tabbed browsing - no longer do you need a new browser tab or window to hold each case, they now appear in tabs within the salesforce interface itself which greatly enhances organization and clutter on my desktop taskbar.
My only dislike of the software is how replies behave from people who are CC'd on the original mails that spawn a ticket. Previously in desk if Person 1 mails the desk address and puts Person 2 in CC, if person 2 were to reply all on the ticket creation mail then that email would be appended to the ticketed. With the new Lightning Experience this same scenario would now result in person 2 creating an entirely new ticket instead of appending to the existing one, this causes duplicates to be created many times and is very annoying to have to manage.
Search is quite a bit improved over Desk, it's now easy to search for specific contacts, specific 'projects', and any number of other parameters.
The interface now also features tabbed browsing - no longer do you need a new browser tab or window to hold each case, they now appear in tabs within the salesforce interface itself which greatly enhances organization and clutter on my desktop taskbar.
My only dislike of the software is how replies behave from people who are CC'd on the original mails that spawn a ticket. Previously in desk if Person 1 mails the desk address and puts Person 2 in CC, if person 2 were to reply all on the ticket creation mail then that email would be appended to the ticketed. With the new Lightning Experience this same scenario would now result in person 2 creating an entirely new ticket instead of appending to the existing one, this causes duplicates to be created many times and is very annoying to have to manage.
What problems is the product solving and how is that benefiting you?
We use Salesforce to respond to client help desk tickets - it does offer a central location to see all requests and customer history.
Strong and secure Cloud-based Analytics Program
What do you like best about the product?
You can explore data anywhere, from any source, internal or external, get contextual answers and recommendations, and access to integrated solutions.
What do you dislike about the product?
The packages are very limited, as to the range of what they offer. There's only a free trial, user, and plus package. The monthly cost per user is very pricey and, at that point, you might want to pay for it as a company. From that of which I do not know the price, but I'm sure it will be a much better deal.
What problems is the product solving and how is that benefiting you?
Benefits are that it's great for mobile data visualization and it analyses millions of data combinations so you can understand what happened and why. It also gives a prediction of what will happen in the future, and makes it easier for the sales and service teams to get answers quickly, which we can relay to the client.
Recommendations to others considering the product:
This is a great tool that every company should use, and not only does it reveal relevant trends, it lets you know what happened and why, and allows you to make decisions based on data. It blends seamlessly into your software infrastructure, especially if you're using Salesforce which it integrates immediately. There's no complex setup and training is set up right away so you're processing the data the right way.
I find the system accommodating and flexible.
What do you like best about the product?
I like that you can customize so many different aspects.
What do you dislike about the product?
Sometimes the system isn't as intuitive and other databases.
What problems is the product solving and how is that benefiting you?
The depth of the customization you can accomplish.
Salesforce Analytics
What do you like best about the product?
I like that I have the ability to create charts and graphs using the data from my files. It is so helpful to have a visual of the data from all of the accounts and opportunities we create.
What do you dislike about the product?
I had a hard time learning how to navigate Salesforce. Sometimes It can be hard to find where to go to view the specific reports and the account information that was created. But once it was explained to me it has been pretty easy to read the reports.
What problems is the product solving and how is that benefiting you?
It has helped us realize where we should focus more of our time with our customers and what will help us retain more clients. The data is very helpful.
Salesforce Review
What do you like best about the product?
I like Salesforce Service Analytics because it provides daily, weekly, or monthly analytics regarding how many prospects we are reaching out to.
I also like the CRM portion. All of the data is kept in one format. This helps streamline our analytics for our multiple clients.
I also like the CRM portion. All of the data is kept in one format. This helps streamline our analytics for our multiple clients.
What do you dislike about the product?
Salesforce seems too expensive. Yes, it's a great product, but it is so much money for smaller businesses such as ours. The site is not completely intuitive and may not be user-friendly for everyone.
What problems is the product solving and how is that benefiting you?
We are able to automate analytics and keep track of customers in CRM. I also like to look at historical data
Recommendations to others considering the product:
Work with your salesforce sales rep. They are extremely helpful and can make the hardest tasks seem easy
It works for what we need
What do you like best about the product?
the ability to identify product issues, customer issues, and churn risks
What do you dislike about the product?
I would like to be able to research more quickly
What problems is the product solving and how is that benefiting you?
The ability to see all the data easily, and it is customizable.
Recommendations to others considering the product:
I think it is a good product overall.
Has been best for our team bar none.
What do you like best about the product?
Ease of use. It allows me to quickly follow up without freezing up.
What do you dislike about the product?
Implementation headaches in the beginning.
What problems is the product solving and how is that benefiting you?
Allowing us to follow up at the right time.
showing 2,231 - 2,240