Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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SalesForce is AMAZING
What do you like best about the product?
What's there to not like about sales force. It is an amazing platform and they are very very good at everything they do. when I was first undergoing training to become a Salesforce admin, I could not believe how much fun it was. the Whole modules felt like I was learning by playing. very intuitive, great support even when you are not really a paying customer. A+ all over.
What do you dislike about the product?
There is not a whole lot that I do not like about Salesforce service cloud in general. Yes, there are places where the offerings can be better or improved, but they are nevertheless not a deal breaker.
What problems is the product solving and how is that benefiting you?
Time-Saving (this is a big deal)
Not only Building Relationship but also maintaining those relationships.
Bringing joy in your daily work ( not this is a hit)
Not only Building Relationship but also maintaining those relationships.
Bringing joy in your daily work ( not this is a hit)
Recommendations to others considering the product:
What are you waiting for? and why are you waiting?
Salesforce Service Cloud - Unique on its Own
What do you like best about the product?
Salesforce Service Cloud is being used to automate service processes, streamline workflows and find key articles, topics, and experts to support the call center agent. In our organization, we are advising companies to implement Salesforce Service Cloud along with solving their complex business processes. It is being used by one of our teams, specifically catering to Salesforce. It caters mostly to retail banks across many geographical locations.
What do you dislike about the product?
The cost of implementation and application could be lowered so that it attracts more of a customer base.
Lowering support costs.
It should be integrated with AI and ML platforms for tracking customer's activity, then channel their queries to agents automatically.
Lowering support costs.
It should be integrated with AI and ML platforms for tracking customer's activity, then channel their queries to agents automatically.
What problems is the product solving and how is that benefiting you?
It can help call center agents in addressing customer needs within less time due to automated business process flows handled in salesforce service cloud
Delivering Smart services such as email alerts, SMS alerts, and notifications to customers based on their application status.
It can easily be integrated with a robotic process automation application such as UI Path that aid you in delivering automation on your toes.
It can be easily integrated with social platforms such as Facebook for addressing customers inquiry/issues.
Delivering Smart services such as email alerts, SMS alerts, and notifications to customers based on their application status.
It can easily be integrated with a robotic process automation application such as UI Path that aid you in delivering automation on your toes.
It can be easily integrated with social platforms such as Facebook for addressing customers inquiry/issues.
Recommendations to others considering the product:
NA
Salesforce is simple and amazing
What do you like best about the product?
Salesforce dashboards and reporting is better than most cloud products. It's very helpful to see different pursuits and tickets at different stages of the sales cycle, in intuitive and drill down graphs. The workflow stages and notifications are also very helpful, along with integration into the client intelligence emails.
What do you dislike about the product?
Some of the custom settings and required fields don't always pop up easily on screens. They could make the required fields look different to make it easier to populate, and also gather that up front with tabbing order.
What problems is the product solving and how is that benefiting you?
Most of the salesforce uses are for capturing new sales opportunities, along with tracking open activities and reports. Benefits also include more streamlined notifications and emails.
Salesforce
What do you like best about the product?
you can submit tickets online ask question ect
What do you dislike about the product?
doesn't always let you know when a ticket has been worked
What problems is the product solving and how is that benefiting you?
issues are being solved quickly
Recommendations to others considering the product:
great communication tool for withing the company creat tickets issues ect/
Mediocre
What do you like best about the product?
I liked being able to use one identity actually the whole platform.
What do you dislike about the product?
Having to use the same identity across the entire platform
What problems is the product solving and how is that benefiting you?
Organization, scalability has gotten more streamlined
It will increase productivity for your Service team!
What do you like best about the product?
- Great consoles
- Very modern in Lightning
- The best at using integrations with external apps for call and chat
- Very modern in Lightning
- The best at using integrations with external apps for call and chat
What do you dislike about the product?
- Not the quickest to push changes to
- Can get complicated with different sandboxes having a team collaborating in different environments
- Can get complicated keeping sandboxes updated
- Can get complicated with different sandboxes having a team collaborating in different environments
- Can get complicated keeping sandboxes updated
What problems is the product solving and how is that benefiting you?
- Customer relationship management
- Data storage and management
- Knowledge management
- Data storage and management
- Knowledge management
there is a reason why Salesforce is the leader in CSM
What do you like best about the product?
where to start, there is a lot of features to help, from project management to customer sales pipeline to contacts, it is rich in features to a lot of different aspects of any business from big to small.
What do you dislike about the product?
the UI, feels very old, it does the job but I can't get past that the UI, it feels 90ish.
What problems is the product solving and how is that benefiting you?
I have use to to manage project times and timetables, it is good a keeping time on them, as well as see customers contacts and account details.
Works well
What do you like best about the product?
Ability to query key words to find Sales Orders, Account details and history, assets, tech support cases, etc
What do you dislike about the product?
Their are some required fields when adding Account / Customer contact that I feel is unnecessary.
What problems is the product solving and how is that benefiting you?
Ability to track tech support issues for our customers. Lookup feature allows to find previous same type issues or customer's history, etc.
Platform with artificial intelligence
What do you like best about the product?
the sales cycles with each client were long and with unnecessary procedures but since salesforce came to the company now the sales cycles are fast and I have the potential customers closer giving them better care
everything I need to make a good sale I have it on the screen with salesforce to have a follow-up of the clients and identify key contacts that serve me to get more clients or that are easy customers
It has a variety of the prices of the plans for all the companies
everything I need to make a good sale I have it on the screen with salesforce to have a follow-up of the clients and identify key contacts that serve me to get more clients or that are easy customers
It has a variety of the prices of the plans for all the companies
What do you dislike about the product?
the learning process is complex and delayed because it has so many things to teach that I did not know when I was going to finish knowing the platform, it is not just to subscribe and to start working because learning takes time and until you know how to use well you will not notice the collaboration of salesforce
What problems is the product solving and how is that benefiting you?
sales increased
more clients have been obtained
you have an order of the activities that you have to perform
you have follow-up of each client
the sales processes are shorter
more clients have been obtained
you have an order of the activities that you have to perform
you have follow-up of each client
the sales processes are shorter
Salesforce Service cloud is a boon to Support industry!
What do you like best about the product?
Case Management features,
Omni Channel Routing and Knowledge base
Integration Capabilities with other platforms inside and outside SF
Omni Channel Routing and Knowledge base
Integration Capabilities with other platforms inside and outside SF
What do you dislike about the product?
It can be overwhelming for people to get acquainted with the interface/customization especially in lightning interface.
What problems is the product solving and how is that benefiting you?
Engaging Sales and Support Team, getting 360 of our users, tracking their interactions and reporting
Recommendations to others considering the product:
None as of now other than costs associated with it
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