Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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External reviews are not included in the AWS star rating for the product.
Great to combine sales and support CRM
What do you like best about the product?
All the info for the customer is kept from the time they are a prospect to after the sale and support.
What do you dislike about the product?
Salesforce is kind of clunky. It can do a ton of things but the learning curve is steep.
What problems is the product solving and how is that benefiting you?
Our help desk has all relevant information available at their fingertips.
Recommendations to others considering the product:
If you want to combine sales and support info this is definitely the way to do it.
Great crm product with a new easy to sue itnerface
What do you like best about the product?
It is easy to sue, has extensive add ons and reporting functionality and a lot of options to add different connections, levels of managers and so on
What do you dislike about the product?
The ux could be a bit more easy in terms of finding contacts, sometimes it is difficult to find a client if you don't know the exact full name
What problems is the product solving and how is that benefiting you?
customer relationship management and lead management, used for sales and also for the client success team to follow up on customer profiles and information
Individual and team collaboration is so easy with Salesforce!
What do you like best about the product?
I like that as a manager, I am able to quickly pull reports on how my team is doing while also having access to work with them on projects.
What do you dislike about the product?
I prefer to work out of Talkdesk Lightning instead of Service because toggling between Cases and Talkdesk is easier in that view.
What problems is the product solving and how is that benefiting you?
We recently switched from Desk.com, and Salesforce is so much more user-friendly. Reporting is significantly easier for us as well!
Salesforce is a very helpful tool for any business
What do you like best about the product?
I love how much they offer. How much you, and your business can benefit from it.
What do you dislike about the product?
It can be a little confusing to navigate sometimes. Things that you do not have on your plan are still on the home page and that gets a little annoying accidentally clicking on it, but you don’t have it
What problems is the product solving and how is that benefiting you?
We have solved the problem of our quoting system. Before- we had to communicate via email or phone as to who is quoting who, and when. Now, the team is all on salesforce and we are able to see who is quoting who, what step they are on etc. it’s very helpful. We erased the extra steps of having to communicate with each other constantly.
Recommendations to others considering the product:
Salesforce is great. Give it a try- you will not be disappointed.
Salesforce Review
What do you like best about the product?
It's a pretty user-friendly interface that does put everything I need for customers in one place.
What do you dislike about the product?
I don't think this is Salesforce per se, but how my managers organized the site. I think they're very confused.
What problems is the product solving and how is that benefiting you?
Salesforce holds all of the data we gather from families. Its a great way to compare progress and to see all of a families data at one time.
Salesforce Service Cloud
What do you like best about the product?
Salesforce service cloud is focused on providing support and help to the customers. Its uniqueness lies in providing faster service compared to traditional methods,That ultimately enhances the customer’s experience hence loyalty which in turn creates a good impact on sales.
What do you dislike about the product?
Lack some key functionality,A CRM is really just a customer database. And having sales people use your CRM platform means nothing else than having sales people spend a major portion of their day doing data entry.
What problems is the product solving and how is that benefiting you?
Service Cloud enables your business to provide the multi channel support your customers and real time conversations , self-service capabilities and frameworks while maintaining control to easily solve your customers’ challenges
Recommendations to others considering the product:
Technically a lot of limitations on customizations
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service
What do you like best about the product?
Sales Cloud by Salesforce is one of the world's most popular and highly-rated customer service software solutions
What do you dislike about the product?
It is slow needs fast internet and also occupies more space in memory as well as in buffer
What problems is the product solving and how is that benefiting you?
Whether by phone, web, chat, or email, this customer support software enables agents and customers to quickly connect and solve customer problems.
Sfdc service review
What do you like best about the product?
The salesforce service Cloud is very helpfull for all type of business unites as well as well CRM performance as well.
What do you dislike about the product?
It is too costly for small Cape Town businesses
What problems is the product solving and how is that benefiting you?
It's very good Solutions for all types of CRM problem in respective to a complex flows.
Best B2C experience among all the competitors.
What do you like best about the product?
I've been using service cloud for one and half years now and no doubt its one of the finest Service cloud you can get in area like cases and support for customers.
What do you dislike about the product?
So one thing which I do not like is not able to use its basic functionality in custom development, you have to follow there defined way.
What problems is the product solving and how is that benefiting you?
Mostly Cases and solutions, I use this cloud to escalate case and notify users with proper content.
Amazing
What do you like best about the product?
Salesforce provide me automatically generated email from my tasks
What do you dislike about the product?
Nothing yet. May be it having some problems with governor limit
What problems is the product solving and how is that benefiting you?
It's easy to understand and more reliable
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