Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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External reviews are not included in the AWS star rating for the product.
Good for basic usages but lacks in multiple integrations
What do you like best about the product?
- Good to start with
- Faster API response
- A good interface for Agents
- Provides API's for integration
- Integrated with Kore.ai Platform
- Faster API response
- A good interface for Agents
- Provides API's for integration
- Integrated with Kore.ai Platform
What do you dislike about the product?
- It provides integration as long-polling API, not as webhook, which is difficult and costly to integrate.
- APIs should provide
- APIs should provide
What problems is the product solving and how is that benefiting you?
- Handling LiveAgent along with chatbots for different customers.
Fluidity at it’s finest.
What do you like best about the product?
Salesforce is fast, fluid and i love the customisation.
What do you dislike about the product?
Ours needs more custom features to fully suit our needs but I know we can build into it. We are also hoping to get a Live Q&A in there.
What problems is the product solving and how is that benefiting you?
Full integration in every department and every country
Salesforce Develoeper
What do you like best about the product?
The ability to develop a custom-tailored solution depending upon the customer business use case
What do you dislike about the product?
The pricing of Salesforce is less for small organizations.
What problems is the product solving and how is that benefiting you?
The Service Cloud from Salesforce provides the leverage to customize the cloud as per the client's needs. It is easy to customize.
Fast Access
What do you like best about the product?
Its a great tool for research and also you can Access a lot a info from vendors to customers
What do you dislike about the product?
Moust of the time takes a will to update info
What problems is the product solving and how is that benefiting you?
Research customers to offer up grade account from regular to business
Recommendations to others considering the product:
Its a great tool to research a lot of info
Salesforce Service Cloud Review
What do you like best about the product?
Easy and intuitive
Easy implementation
Extensive and can be configure very easy
Fast deployment
Easy implementation
Extensive and can be configure very easy
Fast deployment
What do you dislike about the product?
Can be performance heavy (Bandwidth)
A little expensive for small businesses
A little expensive for small businesses
What problems is the product solving and how is that benefiting you?
I removes the excess of communication, spreadsheets, documents, etc. the sales team is very happy with it
Recommendations to others considering the product:
N/a
Great software to use for tracking sales operations including lead tracking and sales notes
What do you like best about the product?
This software makes my life easier to track notes and things going on with leads and accounts within the organization. Without the software it would be very difficult to do my job on a day to day basis.
What do you dislike about the product?
The cost would probably be the only thing that I would consider to be a downfall of this software as I believe it can get kind of pricy.
What problems is the product solving and how is that benefiting you?
The ability to track opportunities in a pipeline. Setting up reports is also nice and level of customization that can be achieved is helpful.
Recommendations to others considering the product:
You need a person who acts as a Salesforce developer and admin to make sure everything works. You are limited to workflows based on your level of licensing. Reports are not always easiest to create and even when opportunities meet the criteria they are left out for no apparent reason.
Great Tool!
What do you like best about the product?
Easy to navigate, great to create reports and plenty to save information regarding case history.
What do you dislike about the product?
Sometimes there are a lot of fields that do not include information or are just ghost fields that occupy space.
What problems is the product solving and how is that benefiting you?
It's a really good tool to record the history of the account being basic procedures up to troubleshooting and issues.
Recommendations to others considering the product:
It is a great tool to generate reports and information, always reach out to support, they are quick to response and are always great with the information provided.
Everything in one place
What do you like best about the product?
Salesforce gives you one place to track all sales and service eliminating the "right-hand doesn't know what the left hand is doing" problem.
What do you dislike about the product?
Salesforce is expensive. Being a start-up it is frustrating to want to implement things that could enhance our business without being sold upgrades and add ons constantly.
What problems is the product solving and how is that benefiting you?
Honestly we are not using salesforce service cloud to its full potential.
The Intrinsic Accumulation of Data
What do you like best about the product?
The Best thing about the Salesforce is its UI and Credibility towards data storage and preserveness.
What do you dislike about the product?
The attachments sometimes gets hungged up and do not open on various try
What problems is the product solving and how is that benefiting you?
The documentation and data conceirge
Recommendations to others considering the product:
The platform provides good UI and data storage on high space line, one should try to opt this product
good ticketing system
What do you like best about the product?
lots of features, good search functionality. I like the custom views you can create as well.
What do you dislike about the product?
it sends way too many emails and can be alot of clicks to complete a basic task like closing a case
What problems is the product solving and how is that benefiting you?
it allows our help desk to be more efficient
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