Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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External reviews are not included in the AWS star rating for the product.
Salesforce is great, and it hasn’t crashed on me once
What do you like best about the product?
Once you learn how it works, it is quite logical how it is laid out. The tab system is great, it makes the most of the screen real estate that on have one your monitor.
What do you dislike about the product?
Sometime too many sessions can be open at once, causing some confusion.
What problems is the product solving and how is that benefiting you?
Opening and tracking cases, being able to email Customers, etc.
Recommendations to others considering the product:
It’s dependable and easy to understand software. I hasn’t crashed on me once and the tabs are arranged in such a faction that allows you to stack them if you need to stop work on a present Customer to address a more pressing need,
Very easy Collaboration
What do you like best about the product?
The best part of this tool is that it allows multiple users to be on the same platform, leave notes, communicate
What do you dislike about the product?
I do not like the loading times within it though. Especially when you are running reporting. We have Brand new MacBook pros the top model and still takes a long time to load and scrolling lags
What problems is the product solving and how is that benefiting you?
It has helped our teams collaborate a whole bunch more
Recommendations to others considering the product:
Refresh Constantly!
Central location for information
What do you like best about the product?
All information is stored in one central location which can easily pull information from multiple sources.
What do you dislike about the product?
At times there can be duplicates of account for example an account with and without a space in the name
What problems is the product solving and how is that benefiting you?
n/a
Sales Force
What do you like best about the product?
Ease of use - easy to navigate - customisable. Has a dark mode that you can activate from chrome add ons
What do you dislike about the product?
Can take a while to load. Duplicate fields
What problems is the product solving and how is that benefiting you?
Helps organise customer/organisation accounts and queries
Recommendations to others considering the product:
Highly recommend for ease of use as well as GUI is easy to read and customisable
Has a dark mode that you can activate from chrome add ons
Can be accessed easily from home as well as in office environments.
Alligns contacts and organisational information into once place making it easy to provide solutions to customers.
Easy to navigate tasks and complete tasks within a timely manner
Has a dark mode that you can activate from chrome add ons
Can be accessed easily from home as well as in office environments.
Alligns contacts and organisational information into once place making it easy to provide solutions to customers.
Easy to navigate tasks and complete tasks within a timely manner
Great tool to use
What do you like best about the product?
I find the organization the best and it helps me with my day to day work.
What do you dislike about the product?
It can be a bit tedious to log case work so something more updated and efficient would be helpful.
What problems is the product solving and how is that benefiting you?
The organization! Being able to keep tabs on what I need to do for clients.
Recommendations to others considering the product:
Very handy tool!
Works well for the tasks I need to perform at work
What do you like best about the product?
I like that Salesforce is able to "dump" information from one system into Salesforce. I like that the system is web-based and can be accessed from any computer, tablet or smart phone. I like that the system is user friendly. It took me about two weeks to learn the basics of the website.
What do you dislike about the product?
I do not like that once a client is pulled up in the system that you have to click the "c" number in order to continue with the client profile. I also do not like that it takes 24 hours to see notes from another system in Salesforce. I do not like that every time I log on from the same computer I have to authenticate. There should be a way to change the frequency of the authentication.
What problems is the product solving and how is that benefiting you?
There are no specific problems that I solve with Salesforce. We use it strictly to enter information. The benefit is that it is web based which allows for access anywhere.
Recommendations to others considering the product:
I would recommend Salesforce to other organizations that need to communicate with other systems. Salesforce allows for notes to be viewed 24 hours after case note is entered from another system.
It's our enterprise tool for external/internal tickets
What do you like best about the product?
I like that it holds people to a consistent SLA. I like that there's ownership by always having someone own the ticket. The notifications via email have gotten a lot better. They used to be a lot more frequent & annoying, but as someone who doesn't use the tool every day, the frequency has gotten a lot better.
What do you dislike about the product?
I think it's a bit of a robust tool for users not using it every day. I think the way it's set-up doesn't make people very inclined to submit a ticket. It's a delicate balance I realize between wanting to make sure it's easy for someone to submit a ticket, and making it too easy. You also need all the important details in order to route it to the right stakeholder.
What problems is the product solving and how is that benefiting you?
Solving requests internally and externally.
Recommendations to others considering the product:
I would use this if you have complicated internal & external ticketing systems. If you have a simpler use case I would wait to upgrade.
Great ticketing system
What do you like best about the product?
Its precise and detailed documentation. It can be bloated in that regards.
What do you dislike about the product?
It can take some getting used to as it is a large tool.
What problems is the product solving and how is that benefiting you?
Documenting tickets.
Short and easy
What do you like best about the product?
I love the straightforward approach. No need for an extensive training. Everything is easy to process and I could get started very easily
What do you dislike about the product?
I really dislike the design and theme. I think it can be improved to be more catchy or appealing.
What problems is the product solving and how is that benefiting you?
We have a more direct approach to our target. It really helped us in drafting our statements for our events
Excellent for customer services tasks in your company.
What do you like best about the product?
I really liked the experience I had with customer support, and I point this out first as I consider it to be one of the things where different software of this type that exists in the market do not manage to offer with optimal quality. This fortunately is not at all the case of Salesforce, with an attention schedule that covers 24/7 which ensures that you have an answer and solution to any problem that may be presented to you along the way. The possibility to track visitors who visit your websites, which gives you different analytics data that will help you understand what the users are looking for.
What do you dislike about the product?
One of the things that I did not like is the thin margin of error that the software allows, with this I mean that you have to be very cautious about the information that is being manipulated within the platform since any type of error could affect a disruption of your data or a misunderstanding of the results obtained, this forces the people in charge of manipulating this tool to be well prepared and careful in what they do. Sometimes you can appreciate certain glitches but nothing so big to worry about.
What problems is the product solving and how is that benefiting you?
Our IT staff is in charge of solving all the internal problems of the company so they have an intense work throughout the week, so having a software that helps them lighten this workload without sacrificing good performance is something that has a very high value for our company. With the acquisition of Salesforce Cloud Service, the performance of the IT department has improved substantially, making communication with the different departments of the company a high-efficiency experience to address the problems that may occur in any time.
Recommendations to others considering the product:
This program undoubtedly offers one of the best experiences to give your customers a personalized help and support experience which creates an environment of collaboration and efficiency that is not found in many places. With a range of tools available to agents who use it the total freedom and ability to resolve the minimum concern that customers may bring to them. I would like to see in the future more accessible plans so that small businesses can choose to have a service as good as the one offered by this software.
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