Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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External reviews are not included in the AWS star rating for the product.
Absolutely Amazing Salesforce Experience Cloud
What do you like best about the product?
- Easy to configure and personalize
- Self-service is fantastic
- Extensive integrations with other systems
- Accelerate Sales
- Connect with other users
- Self-service is fantastic
- Extensive integrations with other systems
- Accelerate Sales
- Connect with other users
What do you dislike about the product?
- Pricing can be better
- Takes time to load
- May require training to skill up
- Takes time to load
- May require training to skill up
What problems is the product solving and how is that benefiting you?
Pre-built templates are perfect for automating replies, speeding up customer service, and having more sales in return!
Great platform for sharing the experiences
What do you like best about the product?
Great platform for sharing the experiences
What do you dislike about the product?
Some problems duplicate being raised by users
What problems is the product solving and how is that benefiting you?
Helping o provide better services and solutions
Salesforce review
What do you like best about the product?
Most helpful experience it is .
Chatbot. Easement of handling things. Support services are embedded into it which are scalable.
Chatbot. Easement of handling things. Support services are embedded into it which are scalable.
What do you dislike about the product?
Nothing as of now. Everything looks great.
What problems is the product solving and how is that benefiting you?
I have realised that it has made handling things simple and chatbot reduced time to communicate and wait
Sales Development Representative
What do you like best about the product?
Great tool for the Pre-Sales motion. Salesforce is intuitive and powerful, I can trust that it is the main source of truth on every account I work on. Used to work on other CRMs out there, and once switched to SFDC it made a world of difference for my overall workflow. I also love that there are ways to hook Salesforce to different applications like Sales Navigator for example.
What do you dislike about the product?
UI isn't very intuitive, but it's the best CRM on the market in my opinion. It's also really expensive, but it is definitely worth investing in for scaling teams.
What problems is the product solving and how is that benefiting you?
Salesforce, in my opinion, is like a dumping ground for data. It's not always going to be clear for the next steps on accounts. You may have to dig to find the information you need but it is a tool I can trust to log information into and walk away. Whereas with other tools out there, that's not always the case.
I am a Salesforce developer with 45 months of work experience
What do you like best about the product?
With zero coding, we can build a interactive community for the end user.
What do you dislike about the product?
Some standard Salesforce objects and CPQ objects are not accessible to community user, due to which we have to think for other work around to follow.
What problems is the product solving and how is that benefiting you?
We can create a complete interactive community site for the user where they can access the real time Salesforce data which they have access to without looging to the Salesforce ecosystem. Even we can make our site public so that guest user also can access the site without registering to the community. We can provide the services to the customer completely in the community portal and can handle all the back end logic in the Salesforce environment. We can also set a security accesss to the community user, so that no community user can see the other users data they should have access to that data which they have access to.
Recommendations to others considering the product:
There is a template which serve different purpose, understand the business requirement clearly and choose the template accordingly. Based on the temple we choose the Salesforce objects availability and design is dependent on it.
Great integration
What do you like best about the product?
I like that there are so many features and you can toggle between using the Classic setting or the more updated setting if that’s what you prefer
What do you dislike about the product?
Confusing documentation makes assumptions of prior knowledge.
What problems is the product solving and how is that benefiting you?
Seeing all of the data I need to review in one place, making analysis easier to digest.
It is very streamlined
What do you like best about the product?
The titles and subfolders are very streamlined. The search option to track your previous cases is excellent as it uses the right words.
What do you dislike about the product?
The graphics are not up to the mark. It can be more appealing to the user. I would suggest working more on the interface.
What problems is the product solving and how is that benefiting you?
We use this platform to look for previous similar technical queries, which has helped get the solutions without reaching out to SMEs each time.
Sharing platform easy to use
What do you like best about the product?
Using a cloud platform can be tricky but when our team used SF this was a great tool for collaboration if you know SF well.
What do you dislike about the product?
Not as smooth as other programs, but if you know how to navigate SF then it should be fine
What problems is the product solving and how is that benefiting you?
Not sure! I think just better and more intuitive UI
Salesforce
What do you like best about the product?
salesforce is a super effective program, ease of use is quick to train new employees
What do you dislike about the product?
Salesforce is a system that can be a bit outdated in some ways
What problems is the product solving and how is that benefiting you?
Salesforce service Cloud is amazing for customer self service, social customer service, and help desk/live chat. Our team found it to be very user-friendly for both the company and the customers.
Great once your processes have been stabilized.
What do you like best about the product?
Easy to scale. Easy to manage. A robust solution for spread-out teams, multiple interaction channels, and case flow scenarios.
What do you dislike about the product?
It works best for you when your processes have stabilized and workflows optimized. You have to spend a lot of time and resources to get this set-up, and more if you have to make changes. Not many options to customize.
What problems is the product solving and how is that benefiting you?
We moved from an internally created solution, so the first benefit we realized was stability, standardization and scalability. Integrates with your CRM for a 360 view of customers, their journey and limited but good built-in reporting and dashboards.
Recommendations to others considering the product:
If you have scale and are operating with stable, optimized processes you can absolutely go with this. A very stable, robust and secure solution. But for smaller organizations with evolving processes it may not be a great option as you do spend a lot to customize it for your workflows.
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