Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Salesforce cloud review
What do you like best about the product?
UI, easy to use,easy to integrate , easy to collbrate
What do you dislike about the product?
Analytics, very expensive , no customisation , poor CSM support
What problems is the product solving and how is that benefiting you?
Sales CRM, streaming of all Data in single platform, control desk , Chatbot
Salesforce Digital Engagement from Salesforce Developer
What do you like best about the product?
It gives a 360 view on the user. Makes it really easy to connect with the user. I have been a salesforce developer in two totally different industries and it is satisfying the needs of both.
What do you dislike about the product?
The thing that makes it complex is that for marketing and other engagement mostly the 3rd party apps are required. Salesforce need to provide the flexibility of designing and changing the interaction intenally.
What problems is the product solving and how is that benefiting you?
Taking feedback from users. Registering them for the marketing content, also we have been able to register the as our community user so that in future we can have better communication and engagement levels.
Best self service!
What do you like best about the product?
Ease of set up for admins and use by consumers
What do you dislike about the product?
Not much the ease of use trumps it all. It's great
What problems is the product solving and how is that benefiting you?
Call deflecting at service center
Recommendations to others considering the product:
Na
Best available cloud solution for service teams
What do you like best about the product?
Integration capabilities. Verstality and support
What do you dislike about the product?
Voice cloud is a seperate license. It should be included in service cloud.
What problems is the product solving and how is that benefiting you?
Setting up customer support systems.
Recommendations to others considering the product:
If used with knowledge cloud, salesforce service cloud is all in one package, except voice calling.
Salesforce cloud for customer centricity
What do you like best about the product?
By using Salesforce we are engaging with our customers on their favourite channels, And we can serve our customers by providing instant automated chatbots with self service options.
What do you dislike about the product?
As of now we are doing really good, But i can say for using this application it may require some special training and materials and some of the internal applications may require initial cost to start with.
What problems is the product solving and how is that benefiting you?
Salesforce provide Super fast set-up of the service from design through to production. And it's
robust methods are really beneficial and it's having simple API integration with other applications.
robust methods are really beneficial and it's having simple API integration with other applications.
It's 8/10 great
What do you like best about the product?
Flexibility and integrations are what separate this from other CRM's, and for organizations that have a great deal of need for customization and tools, that is what separates this from others.
What do you dislike about the product?
The backend service is slow and it takes a great deal of effort to get past tier 1 support which just directs you to the website for answers without really digging into the problem.
What problems is the product solving and how is that benefiting you?
We have realized a great deal of benefit from user adoption and process synergy as we grew the ecosystem around salesforce. the performance increase has been measurable simply by having more transparency in reporting.
Very simple things to It's one stop shop for enterprise
What do you like best about the product?
It's easy to respond to messages via different channels including WhatsApp, SMS, FB Messenger. Cool, huh!!
What do you dislike about the product?
Suppose I want to talk about what is least helpful. The only thing is the price. For a small enterprise and each user cost this much. We need to consider many times, and we think about it as we are growing and more users are going to users.
What problems is the product solving and how is that benefiting you?
The benefit has a different channel in one single place to deal.
Faster ticket closures
What do you like best about the product?
Easy to navigate case management and create reports of tickets
What do you dislike about the product?
Everything is perfect. May be its UI can be changed a bit.
What problems is the product solving and how is that benefiting you?
Create custom reports and dashboards for the management team to see the sales numbers for their team
Great journey-based CRM
What do you like best about the product?
flexibility to provide a robust journey based customer interaction experience
What do you dislike about the product?
price is not competitive, and the system can sometimes be overly customized, causing overcomplications
What problems is the product solving and how is that benefiting you?
we are providing a customer service tool for our customer-facing agents (inbound and outbound calling)
Service Cloud has awesome features and there are so many OOTB functionalities.
What do you like best about the product?
OOTB Functionalities are the best things of Service Cloud that I like the most.
What do you dislike about the product?
There still needs to be done here in terms of sorting.
What problems is the product solving and how is that benefiting you?
I am using Salesforce Service Cloud in E commerce Sites.
Recommendations to others considering the product:
It's easy to use and enrich with multiple functions.
showing 2,061 - 2,070