Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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Great Customer Enagement
What do you like best about the product?
Great experience with Salesforce Digital Engagement. it gives best relavent solution to the customer.
What do you dislike about the product?
No, nothing in that which I do not like.
What problems is the product solving and how is that benefiting you?
Business Use Cases, It's very helpful in business for a fair knowledge person.
Service cloud review
What do you like best about the product?
LIveChat, CTI, Case Management, Case creations and Knowledge base
What do you dislike about the product?
Service cloud is Super expensive and some tools need a lot of configuration.
What problems is the product solving and how is that benefiting you?
Case resolution is fast, Telephonic usage for case creation is less. lesser agents/resources handling cases. Knowledge base really enlightens users.
Salesforce Digital Engagement provides best customer experience !
What do you like best about the product?
There Service cloud messaging works like charm and multiple medium of communication with clients like text messaging and even facebook messanger is also supported.Service cloud also provides capability to check clients past preferences.
What do you dislike about the product?
the licencing cost for service cloud is bit high and could be made more affordable.the competitors are providing similar features in less licening cost which is a downside.
What problems is the product solving and how is that benefiting you?
With Digital engagement we could provide clients a seamless experience with more relevent data to show which improves overall customer satisfaction and improvises company image.
Recommendations to others considering the product:
Salesforcedigital engagement is fantastic.if you are concerned with licensing cost please find alternative solutions
Salesforce provider
What do you like best about the product?
customer experience and remote shopping. interact with customer across various channels.
What do you dislike about the product?
customer are negotiating and switching to another platform when they find attractive deals and offers.
What problems is the product solving and how is that benefiting you?
reaching out to clients and customer in a easier way and proving the information immediately.
Faster issue resolution
What do you like best about the product?
Case Management, call integration, chatbot, knowledge, LiveChat.
What do you dislike about the product?
nothing so far, still exploring everything
What problems is the product solving and how is that benefiting you?
reduced in case numbers. faster case closure.
It is very useful to keep your prospects data on track and get the reports easily
What do you like best about the product?
It is very useful to keep your prospects data on track and get the reports easily
What do you dislike about the product?
When we create tasks in salesforce and forget to click on reminders, because of that we lose the grip on accounts.
What problems is the product solving and how is that benefiting you?
Tracking renewal data and contact details of prospects
Amazing Service cloud and its Awesome features
What do you like best about the product?
The best was OOB Salesforce features which are very easy to configure and efficient to modify as well quickly based on customer agile requirements. The topmost I liked most was the Omnichannel features which route to queues and public group hassle free.
What do you dislike about the product?
The Connectivity with Community cloud has very limited features which are standard that could be more dynamic in nature, where the components cannot be used out of the UI framework
What problems is the product solving and how is that benefiting you?
We are able to solve our customer problems by reducing the end-user interactions with agents via calls and chat feature, which helps the client IT support team to work time effectively in nature.
Highly Customizable
What do you like best about the product?
Highly customizable tool for support cases, both external and internal. Very flexible, allowing for almost any use case. Support is very knowledgable and helpful.
What do you dislike about the product?
Not super intuitive, so can be complicated to figure out at first, especially without prior Salesforce knowledge. With so many features, can be a bit overwhelming.
What problems is the product solving and how is that benefiting you?
Receive and solve customer cases in the same tool that customer data lives. Web to case allows for quick automation, creation, and resolution of tickets. Overall, an effective tool for customer cases.
Recommendations to others considering the product:
Consider using a partner or Salesforce admin to help with the initial set-up.
Salesforce Service Cloud
What do you like best about the product?
Customer service is the best and world-class.
Easy to use.
Easy to use.
What do you dislike about the product?
Better reporting and additional training modules.
What problems is the product solving and how is that benefiting you?
The ability to open tickets from emails.
One of the best customer service support application
What do you like best about the product?
The functionality which I like about Salesforce is the ease with which we can track all queries at one place and the ease with which we can track the whole customer journey.
What do you dislike about the product?
One of the things which I don't like while using Salesforce is it's sometimes a little sluggish and slow. Every time I try to search anything, it opens up a new tab in the browser which is sometimes a little inconvenient.
What problems is the product solving and how is that benefiting you?
We are resolving customer escalations and queries using Salesforce. It's a very smooth and reliable tool where we can easily track all the escalation and queries and respond to these very efficiently.
Recommendations to others considering the product:
I'll highly recommend Salesforce to everyone.
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