Agentforce Service
Salesforce, Inc.External reviews
6,978 reviews
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External reviews are not included in the AWS star rating for the product.
A huge help for keeping all customer interactions in one place
What do you like best about the product?
Post-sale is crucial for organisations and tracking customer interactions is so important. By using SalesForce Service Cloud we can make sure that all customer queries sit on their account, which means that we have a single source of truth for their account.
What do you dislike about the product?
Like all SalesForce products it can be a little cumbersome to set up, and if not used properly then you won't achieve value.
What problems is the product solving and how is that benefiting you?
We use Service Cloud to manage customer cases and to host our knowledge base to help clients
Good Software with lot of potential
What do you like best about the product?
Transparency and standard process that i can implement and automation tools to make things faster
What do you dislike about the product?
Customisation should be made more simpler and API integrations should be readily available
What problems is the product solving and how is that benefiting you?
improved customer journey experience, improved performance and productivity at each level
Recommendations to others considering the product:
Account manager allotment to evaluate the client implementation
A global management of flows
What do you like best about the product?
Adaptability and available tools allowing to cover the customer service global environment.
What do you dislike about the product?
Commercial approach, the sales team is always looking to sell more and can penalize the customer if the activity is reduced, even is in the hard moments when we need a good partership.
What problems is the product solving and how is that benefiting you?
The cases tracking and the integration of different roles in the company and outside the company. The communication is more fluent and the execution time is followed.
Feasibility of CRM
What do you like best about the product?
Integration of Sales Management Data with ERP- Different stages of Customer Relationship Life cycle is nicely kept on track-
What do you dislike about the product?
Approval System of sales ownership-aka-lead management
What problems is the product solving and how is that benefiting you?
Keeping a track of all my customers through their sales conversion funnel
Recommendations to others considering the product:
Best CRM tool in Market
Digital Engagement Experience
What do you like best about the product?
More user friendly. Ease of navigation and less compact
What do you dislike about the product?
Not sure yet but as of now I like what I am seeing
What problems is the product solving and how is that benefiting you?
Better Customer management
Recommendations to others considering the product:
Identify the needs of your customers
Finally a declarative solution for Social Media engagement
What do you like best about the product?
Whatsapp Integration, SMS integration ...
The integration word usually gives the idea of complex development, but with Salesforce Digital engagement you can configure everything with point and click, no development is needed. And it's natively integrated with the Service Omni-channel module.
The integration word usually gives the idea of complex development, but with Salesforce Digital engagement you can configure everything with point and click, no development is needed. And it's natively integrated with the Service Omni-channel module.
What do you dislike about the product?
The process is long, with multiple approvals and you have no visibility of the estimated time. And another problem is debugging, it's a black box, in case of an issue it's not easy to figure out the source.
What problems is the product solving and how is that benefiting you?
In the MENA region, customers prefer the Whatsapp channels more than European clients, and for a long time, only emails were considered as the professional business channel. So the SDE helped us embrace this shift in perspective and gave the customer the satisfaction they needed.
Salesforce service cloud
What do you like best about the product?
Easy to use since its a cloud product and can be accessed from anywhere. Its better than Netsuite
What do you dislike about the product?
Need to refresh page often, interface can be a bit better
What problems is the product solving and how is that benefiting you?
New to the product and still finding my way to navigate.
a little tricky to understand and implement
What do you like best about the product?
The graphical user interface is pretty clean
What do you dislike about the product?
I did not dislike anything in particular.
What problems is the product solving and how is that benefiting you?
Running my company's Customer Relationship Management tool worked pretty good
Salesforce Service Cloud
What do you like best about the product?
It has been quite useful for me. I have an integration of Salesforce with Chargebee, and it works great for me.
What do you dislike about the product?
Takes some time to get used to and learn all the basics and features of Salesforce.
What problems is the product solving and how is that benefiting you?
Billing, Subscriptions.
Experience with Salesforce Service Cloud
What do you like best about the product?
Salesforce Lightning is one of the best tool ever.
What do you dislike about the product?
Nothing I can think of on top of my head.
What problems is the product solving and how is that benefiting you?
CRM is made so easy with Salesforce. I don't need to worry about my reports and handling leads. It's really neat and the UI, oh, I absolutely love it.
Recommendations to others considering the product:
You gotta try it once!
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