Agentforce Service
Salesforce, Inc.External reviews
6,979 reviews
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External reviews are not included in the AWS star rating for the product.
I love the features Salesforce offer
What do you like best about the product?
The features that are offered and the ability to create reports.
What do you dislike about the product?
I don't dislike much. It's improved a lot from the classic to the lightning version.
What problems is the product solving and how is that benefiting you?
The ability to harbor and store important data that is being used currently and will be used in the future.
Recommendations to others considering the product:
get proper training
A powerful CRM with unlimited possibilities
What do you like best about the product?
It is easy to use, has unlimited customization possibilities. It is up to you and your team to design and implement your business processes so let your imagination lead you
What do you dislike about the product?
There are lots of small, obvious features/settings that are missing for no particular reason. There are ways to request features, but then there are numerous examples of requests with lots of support from users being untouched for years(!). You need to use external, extra paid software to get features that seem to be quite basic.
What problems is the product solving and how is that benefiting you?
Salesforce has become the centerpiece of our sales, customer service and operations activities. The key benefit is having one place to understand our customers and track his/hers history with our company
SPARK Learning Lab Salesforce review
What do you like best about the product?
I find the case structure helpful and easy to use.
What do you dislike about the product?
Some functions are not intuitive and feel clunky. I wish Salesforce Knowledge interacted with Asana Enterprise.
What problems is the product solving and how is that benefiting you?
I'm able to see trends over time in areas where we support providers. It allows us to better plan out seasonal professional learning opportunities.
Good but complicated
What do you like best about the product?
Ability to create the vast majority of our flow needs without coding knowledge (or minimal).
What do you dislike about the product?
Can be clunky and click heavy for en users.
What problems is the product solving and how is that benefiting you?
Getting good data through reports. Better processes
Salesforce Service Cloud is really easy to use
What do you like best about the product?
I appreciate how all the information is brought together on a single page. This consolidation makes it much easier to find what I need.
What do you dislike about the product?
I don't have any specific issues to point out, but I would appreciate some guidance or help to ensure my page doesn't appear cluttered.
What problems is the product solving and how is that benefiting you?
They provide a prompt response to cases and tickets, which I appreciate.
Salesforce Service Cloud Review
What do you like best about the product?
The provided functionality allows you to gather data and provide useful insights.
What do you dislike about the product?
There is not a lot of functionality that we are missing that we have been unable to work around.
What problems is the product solving and how is that benefiting you?
Mainly used for tracking of sales pipeline, tasks related to new deals and customer service queries.
Service Cloud provided the service I needed
What do you like best about the product?
I found having a group of individuals who could help determine my issue, then help resolve my issue in a timely manner was super helpful!
What do you dislike about the product?
It would be helpful if they had informed me what was the root cause of the issue, so I could fix it myself in the future.
What problems is the product solving and how is that benefiting you?
So far, I have only had to utilize the Service Cloud once, for an error code regarding Managing Households
saran review
What do you like best about the product?
Simplicity, Integration and Visibility
What do you dislike about the product?
Salesforce does not allow approvals on several standard object
What problems is the product solving and how is that benefiting you?
Collaborating with customers through the smart solutions
Salesforce Service: Good but complex
What do you like best about the product?
All parts of Salesforce work relatively well together. You don't have to learn multiple systems to incorporate Sales, Onboarding and Service into one tool. Adding Pardot also brings in marketing. Salesforce Service Cloud makes it so everything is all in one place and every team has access to the same data in an easy-to-use and easy-to-view format.
What do you dislike about the product?
Salesforce is extremely bare-bones without any add-ons and requires much customization. If we didn't have tech-savvy people working on Salesforce, we would not be able to get done what we require for our business needs.
What problems is the product solving and how is that benefiting you?
We moved from three disparate systems, Trello for PM, Helpscout for Service, and HubSpot for Sales & Onboarding. Using one tool for all three departments is pretty amazing.
Recommendations to others considering the product:
Be prepared to have someone who can work full time with/ on Salesforce.
Premier Support for Pardot - Valuable to a new Team
What do you like best about the product?
I can immediate chat with someone to discuss my challenge and if chat isn't working they are always willing to jump on a screen share immediately!
What do you dislike about the product?
Certain types of support take up to 2 weeks for a 1:1.
What problems is the product solving and how is that benefiting you?
Ensure a great workflow between marketing and sales.
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