Agentforce Service
Salesforce, Inc.External reviews
6,979 reviews
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Automating the sales process in stages.
What do you like best about the product?
Saves a lot of time while performing atomation.
What do you dislike about the product?
Quite expensive, may reduce a cost to gain a lot more customers.
What problems is the product solving and how is that benefiting you?
I found with the extension and some tech issues, it wouldn't track emails periodically in Salesforce.
Great
What do you like best about the product?
Easy to use and Good UI. Good customer service.
What do you dislike about the product?
None. It works good and no regrets using.
What problems is the product solving and how is that benefiting you?
Data centralisation
Simple and intuitive to manage your cases with ease
What do you like best about the product?
The fact that ot can be easily be integrated with website and all your digital channels makes it superior compared to other products. All your case may arrive from multiple touch points but managed under a single hub
What do you dislike about the product?
Internal labeling to differentiate sales from service cloud
What problems is the product solving and how is that benefiting you?
To manage client queries regarding products pr solutions
Review for Salesforce Service Cloud
What do you like best about the product?
Ability to work from anywhere. It is also customizable with whatever requirements we have. The customer support team is fabulous. It has helped me to work better.
What do you dislike about the product?
Setting up the platform alone could be taxing, as the details in the email manual aren't that great. I felt we need someone's support to set it up. There aren't many cons, to be honest, but sometimes when I set up some specific filters, a few errors come up.. but its also rare, and the customer team handles everything exceptionally.
What problems is the product solving and how is that benefiting you?
Setting up a workspace and managing everything related to my assignments and business is a great value add to the service. Definitely has made my life easier, and I can handle my job much better.
Experience with Salesforce Service Cloud
What do you like best about the product?
Salesforce Lightning provides top-class reports, sales forecasting, integration and funnel management.
What do you dislike about the product?
I didn't experience any shortcomings yet.
What problems is the product solving and how is that benefiting you?
CRM, customer service, sales forecasting.
Whatever you need is all is in their portfolio !
What do you like best about the product?
Top notch software in the industry, its easy to use and onboarding is very easy for our customer, things are turning more smart with customizing with other software, integrations are easy so we can create a full fledge ERP for our teams. Everything can be tailored as per your need.
What do you dislike about the product?
There is not much that I can think of but yes If integration on phone could be made a little easier it would be helpful for the sales rep especially, they suffer a lot when things are not fully integrated.
Moreover, I personally feel the dashboard is a little loaded up, it contains a lot, so we can do something on creating a minimalistic mode.
Moreover, I personally feel the dashboard is a little loaded up, it contains a lot, so we can do something on creating a minimalistic mode.
What problems is the product solving and how is that benefiting you?
We have onboarded more partners, and more clients on the platform and also maintained a good database for us. Earlier we used to have multiple systems for this data storage but now things are easy and the team can focus on their work better..
Salesforce best but worst
What do you like best about the product?
All fhe features possible are available from start to end with all posible customization and security.
What do you dislike about the product?
UI is the toughest ever seen in a crm also sometimes it becomes confusing
What problems is the product solving and how is that benefiting you?
Sales process from lead gathering to post sales
Improvements needed on the chatbot capability
What do you like best about the product?
There are playground environment to test
What do you dislike about the product?
Limited bot functionalities and reports.
What problems is the product solving and how is that benefiting you?
It makes information available through a bot and it allows customers to easily connect to the bank through live agents
Tons of potential and functionality, requires significant effort to reach full potential
What do you like best about the product?
I like the customization abilities, and how any given queue/report/dash can be tailored to a specific need.
What do you dislike about the product?
A bit of a double-edged sword here as there are just SO many ways to customize and edit information that it can become overwhelming and there are often multiple ways to reach the desired outcome, but not always clear which path is the ideal. Often, find myself just taking the path that I know, and later find out it was not the most efficient way to get there.
On any given screen while navigating our iteration of Salesforce, there are dozens of links available at all times. Some we use often, others are used rarely or never at all, but seem to come as part of the 'package' when we set up case flows.
On any given screen while navigating our iteration of Salesforce, there are dozens of links available at all times. Some we use often, others are used rarely or never at all, but seem to come as part of the 'package' when we set up case flows.
What problems is the product solving and how is that benefiting you?
Service Cloud has helped us move to problem-solving based on data/facts/trends vs. relying on anecdotal feedback or narratives so that we can be sure we are truly targeting the highest value work and not just catering to the squeekiest wheel. Additionally, we've been migrating our knowledge base into Salesforce, which previously existed in multiple external systems, requiring agents to check multiple sources for information. Salesforce is allowing us to keep that in one place, right where the agents need it most.
Easy to set up and track and track through case distribution
What do you like best about the product?
Easy to configure according to business needs, easy to follow up, shows fields according to each stage of the ticket or case, easy to generate reports.
What do you dislike about the product?
When it was integrated with WhatsApp and Messenger, it did not work as expected and had quite a few limitations that did not help us at the business level. In the end, the digital engagement was removed.
What problems is the product solving and how is that benefiting you?
Centralized customer service on a single platform, tracking the duration of problem resolution by areas and by person in charge, email alerts for the responsible parties to provide the corresponding follow-ups.
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