Salesforce Service Cloud
Salesforce, Inc.Reviews from AWS customer
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Does Everything We Need
What do you like best about the product?
Salesforce Service Cloud has been a great addition to our toolkit, especially omni channel. Being able to route inquires and cases to different queues and teams via flows opens up a ton of customization. We love it.
What do you dislike about the product?
Salesforce knowledge is a bit cluncky and lacking as far as we're concerned and doesn't get much use.
What problems is the product solving and how is that benefiting you?
It solves our case management and queue routing which allows us to service the client better
Service Cloud
What do you like best about the product?
It is the most usefirendly product i have everseen. It offers a complete package to serve your servicing needs.
What do you dislike about the product?
It has noting to dislike. I have not seen anything yet.
What problems is the product solving and how is that benefiting you?
All our end to end customer quesries and servicing related actions
Efficiently not efficient
What do you like best about the product?
workspace quite user friendly for the agents, gives upper hand in handeling the tickets and interaction with customers
What do you dislike about the product?
When it comes to business expectation not reaching the 100% with it's own features, capacity configuration for chats can't be customizable based on the status.
What problems is the product solving and how is that benefiting you?
Resolving the customer enquiries or complaints, enhancing the customer support of the company
A Comprehensive Solution for All Customer Needs!
What do you like best about the product?
Saleforce Service Cloud is like a toolkit for customer service teams this helps to manage customer questions or any issues all in one place. moreover It shows everything about a customer like past purchases and previous questions so it help usto serve agent better. Also it automate tasks like answering common questions with chatbots or routing issues to the right person this helps in making things faster. In service cloude customers can contact support through their favorite method like email, chat, or social media and this is very interesting part of this cloud. It helps in reports on how well our organisation is doing, what customers think, and where improvements are needed. Service Cloud can connect with other tools your business uses, keeping everything in sync and it is very helpful to grow any busniess. Customer support is very good and provide better solution quickly. while implementing Salesforce Service Cloud can be straightforward for simpler setups. That's why the frequency of use for Salesforce Service Cloud is generally high among customer.
What do you dislike about the product?
Some users find that certain features are still limited or require advanced technical skills to modify effectively. So customizable thigs should be improve and updates should be minimize.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud effectively enhanced operational efficiency, improved customer satisfaction, and ultimately, better business outcomes. By leveraging its capabilities, organizations can transform their customer service into a strategic asset that drives growth and loyalty and this will help to grow business.
Efficient and Powerful Customer Service Solution
What do you like best about the product?
I've been using Service Cloud for over a year, and the experience has been exceptional. These tools have transformed how our team manages customer service and field operations.
Service Cloud:
It offers a comprehensive, easy-to-use platform for managing customer interactions. The case management features ensure that nothing slips through the cracks, and the automation tools save our team a lot of time. We can quickly gather customer information, resolve issues efficiently, and provide personalized service, improving customer satisfaction. The reporting and analytics features also help us track performance and continuously improve our processes.
The product has helped us streamline our operations, improve team efficiency, and provide better customer service. I highly recommend Service Cloud for any organization looking to enhance their service capabilities.
Service Cloud:
It offers a comprehensive, easy-to-use platform for managing customer interactions. The case management features ensure that nothing slips through the cracks, and the automation tools save our team a lot of time. We can quickly gather customer information, resolve issues efficiently, and provide personalized service, improving customer satisfaction. The reporting and analytics features also help us track performance and continuously improve our processes.
The product has helped us streamline our operations, improve team efficiency, and provide better customer service. I highly recommend Service Cloud for any organization looking to enhance their service capabilities.
What do you dislike about the product?
The ability to summarize a service ticket and just get a quick summary for handover to other teams is missing.
What problems is the product solving and how is that benefiting you?
help streamline customer support ticketing
Market leader in provider solutions for Services Team
What do you like best about the product?
Mature and comprehensive product which covers CRM, Cases, process automations and much much more.
What do you dislike about the product?
Some features are not as mature, e.g. ServiceCloudVoice, LiveChat
What problems is the product solving and how is that benefiting you?
We leverage Service Cloud for the management of customer support queries and inbound sales opportunities.
Process automations such as assignment and escalation rules allows the services team respond to customers quicker and more efficient.
Process automations such as assignment and escalation rules allows the services team respond to customers quicker and more efficient.
Puts all of the info needed right on the screen making it easy to answer questions quickly.
What do you like best about the product?
Using Service Cloud enable me to quickly, easily, and accurately respond to questions and problems without having to go to lots of different screens to find needed information. It is also great that it automatically hooks the cases to the Salesforce record. I also like the Quick Text features for frequently asked questions.
What do you dislike about the product?
The Search feature is hot always helpful and will only go back for a short time period. Then I have to try other avenues to try to find a past case that is related to a current one.
What problems is the product solving and how is that benefiting you?
Service Cloud allows me to get the requests, problems, etc. answered quickly and correctly and/or get them assigned to the right person to help. That makes for happy internal and external customers. Since we are a non-profit, that is especially important.
Salesforce Service Cloud from System Administrator perspective
What do you like best about the product?
Ease of use, Ease of Implementation, Customer Support, Object Oriented,
What do you dislike about the product?
Would like to have the tools interact with modeling tools for object models and data models
What problems is the product solving and how is that benefiting you?
Tracking and Knowledge base for our Customer Service Division
Salesforce CRM
What do you like best about the product?
Customizability & Flexibility. The level of customization allows for tailored workflows, custom fields, automations, and reports that are specific to our team.
What do you dislike about the product?
There is a learning curve due to it's massive amount of features and customizability. The system almost requires experienced admins or users to set up and train. While the system does not rely on it, integration is the fuel that allows the system do work to it's fullest.
What problems is the product solving and how is that benefiting you?
Centralized customer history, and better team collab allowed for more efficient responses and thoughtful responses to our customers without sacrificing service.
A must have tool for every company with a service department
What do you like best about the product?
Great tool for managing both internal and external cases. It allows our service teams to collaborate on customer cases and helps ensure we hit our SLA and milestones. Besides streamlining our internal service delivery processes, it also provides valuable insights for our sales and customer success teams, which help drive pipeline and upsell opportunities with our existing customers. Love how it seamlessly integrates with the rest of our CRM.
What do you dislike about the product?
Not much in terms of downside. It comes loaded with a lot of functions and features, which, truthfully aren't being fully utilized at our current company size at the moment but can see us leveraging more as our company grows.
What problems is the product solving and how is that benefiting you?
Service Cloud helps improve and automate processes for our internal service teams, which as a result, helps streamline how quickly we're able to respond to and resolve our customer cases.
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