Agentforce Service
Salesforce, Inc.External reviews
6,966 reviews
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External reviews are not included in the AWS star rating for the product.
Great Customer Insights, but Needs Better Integration with Other Platforms
What do you like best about the product?
This tool offers a comprehensive 360-degree view of customers and simplifies the process of managing customer requests.
What do you dislike about the product?
There are challenges when it comes to interoperability with external platforms.
What problems is the product solving and how is that benefiting you?
It acts as the definitive source of information about our customer base.
Great Integrations with Other Systems
What do you like best about the product?
Integrations to other systems and the ability to get a unified view of our customers.
What do you dislike about the product?
SLA doesn’t always align to our needs and requires a bit more robust architecture
What problems is the product solving and how is that benefiting you?
Managing our contacts and accounts in a unified system to share with other systems.
Great All-in-One Features, but Performance Drops with Heavy Traffic
What do you like best about the product?
all of the functionalities that it has in one single view
What do you dislike about the product?
how it lags when there is too much traffic
What problems is the product solving and how is that benefiting you?
It allows us to have all of the information we need in a few clicks
Great Alternative to Freshdesk, but Pricey
What do you like best about the product?
Replaces Freshdesk and consolidates use of SF
What do you dislike about the product?
Cost can be a challenge for nonprofit orgs.
What problems is the product solving and how is that benefiting you?
Ability to use use helpdesk support across org whole
Great for Timely Assistance and Customization
What do you like best about the product?
Able to help and assist users in a timely manner
What do you dislike about the product?
Nothing really. We do a a lot of customization.
What problems is the product solving and how is that benefiting you?
No real issues.
Effortless Integration and Excellent Case Management
What do you like best about the product?
I appreciate the case management feature in Salesforce Service Cloud. It's been very easy to use and integrate with our existing systems, making it a seamless addition to our workflow.
What do you dislike about the product?
N/A
What problems is the product solving and how is that benefiting you?
I find the product streamlines case management, is easy to integrate with our systems, and requires no changes for improvement.
Salesforce Service Cloud
What do you like best about the product?
The most helpful thing we found using Salesforce service cloud is case management for our teams since we have multiple departments using different cases.
What do you dislike about the product?
Nothing comes to mind. We’ve really enjoyed using the service cloud!
What problems is the product solving and how is that benefiting you?
Haven’t had any specific problems just yet.
Effortless Setup and Effective Customer Management
What do you like best about the product?
I find Salesforce Service Cloud to be very easy to use with all necessary features available right out of the box. It effectively helps in tracking time to resolve tickets, provides an escalation path, and allows for tracking points of connection with the client. Email to case is particularly useful for managing operations. The intuitive design and comprehensive features have met my needs, making it a product I would choose again. Overall, I have been highly satisfied, which is why I am likely to recommend it to others.
What do you dislike about the product?
H Nothing
What problems is the product solving and how is that benefiting you?
I use the product to manage client support efficiently, tracking resolution times, escalation paths, and client interactions effortlessly.
Great Einstein Bots, But High Cost and Steep Learning Curve
What do you like best about the product?
It comes with Einstein bots and that is a big plus for us
What do you dislike about the product?
High cost and per user pricing and a steep learning curve
What problems is the product solving and how is that benefiting you?
Fragmented communication, slow resolution times
Reliable and User-Friendly, Loved by Our Team
What do you like best about the product?
I find Salesforce Service Cloud's ease of use and implementation particularly beneficial, and our employees love working with it. The platform significantly aids our service teams in managing cases promptly and supports our clients effectively. Case management and reporting features are especially useful.
What do you dislike about the product?
I do not dislike anything
What problems is the product solving and how is that benefiting you?
I find the product helps our service teams answer cases quickly and timely, providing full client visibility and supporting timely client interactions.
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