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A solid product with many options
What do you like best about the product?
You can utilize it for basic functions or customize it extensively, allowing you to select features based on your needs.
What do you dislike about the product?
If not executed according to best practices, things can rapidly become complex. This isn't something you can simply "wing' it, especially considering the platform's substantial growth in recent years.
What problems is the product solving and how is that benefiting you?
It provides us with a "master of data" solution for everything related to our customers, and with the customisation options we are able to build our own "custom apps" on top of it.
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Salesforce Administrator
What do you like best about the product?
I especially like “CASE” and “Knowledge”.
What do you dislike about the product?
We would like to make more use of the system within the company, but the high license fee is a bottleneck.
What problems is the product solving and how is that benefiting you?
Our company is an English cram school. It has been very useful for us to manage inquiries from students and share our response history. In addition, we are able to provide students with options for self-help by publishing FAQs in a knowledgeable format. In the future, we would like to use AI to support better services.
Solid choice for service
What do you like best about the product?
Easy to configure and to set up escalation rules and tracking. Very inuative features
What do you dislike about the product?
The cost -- it is definitely one of the more expensive choices out there.
What problems is the product solving and how is that benefiting you?
Tracking customer issues and escalating software bugs
Solid Product
What do you like best about the product?
Being based on the Salesforce platform, Service Cloud is highly customisable but will OOTB functionality to get most businesses up and running quickly.
What do you dislike about the product?
Some of the UI needs a facelift and Knowledge is getting old.
What problems is the product solving and how is that benefiting you?
Customer queries
Highly recommend Service Cloud
What do you like best about the product?
Service cloud is highly customizable to suit any business
What do you dislike about the product?
Not really much to dislike about the cloud
What problems is the product solving and how is that benefiting you?
Service cloud is great with case management for various departments making it easy for users to reach the right folks
It provides excellent customer experiences and helps grow that business.
What do you like best about the product?
I love that you can enable omnichannel services and features such as case management and agents are able to solve issues quickly.
What do you dislike about the product?
I would only say the cost is what I dislike about Salesforce Service Cloud.
What problems is the product solving and how is that benefiting you?
Case management and the management of customer interactions
Meet Your Customers on Their Preferred Channel
What do you like best about the product?
I love the number of ways that you can be reached by your customers. Email, voice, chat, sms, social. You name it—Service Cloud has got it!
What do you dislike about the product?
Email-to-case can be a nightmare if you get a case stuck in a loop.
What problems is the product solving and how is that benefiting you?
Automating routine tasks and it saves us a lot of time.
Salesforce Service Cloud best CRM service software
What do you like best about the product?
Salesforce Service Cloud excels in Omni-Channel routing, AI-powered automation, and seamless integrations with tools like Intercom and WhatsApp. Its case management, knowledge base, and real-time analytics enhance efficiency, while customization and scalability make it ideal for growing support teams.
What do you dislike about the product?
Salesforce Service Cloud is powerful but complex, requiring heavy setup and admin expertise. High costs, clunky UI, and performance issues can be drawbacks, and advanced automation often needs Flow or Apex.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud centralizes support, automates workflows, and streamlines case management, helping us resolve issues faster and improve customer experience. Its Omni-Channel and integrations keep everything connected and efficient.
Satisfactory And Leading Product In Industry
What do you like best about the product?
Leading Product In Industry with multiple features
What do you dislike about the product?
Multiple features but limited information available to use them
What problems is the product solving and how is that benefiting you?
It is All-In-One Platform for Taking Customer calls, Live Chat, Email management, case Management, Knowledge Base and Content Management
Salseforce
What do you like best about the product?
Ease of use - It's relatively easy to find details details, especially these days as I find the search metrics seem to mirror standard keyword parameters
What do you dislike about the product?
flexibility - user interface isn't always intuitive when trying to layout reports or create something unique. It sometimes take trial and error to get close to what we need, and isn't always exactly what we're looking for.
What problems is the product solving and how is that benefiting you?
provides a coherent environment to manage customer database and product knowledge
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