Salesforce Service Cloud
Salesforce, Inc.Reviews from AWS customer
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Utilizing Salesforce enhances convenience and accessibility, particularly in an office environment.
What do you like best about the product?
It offers a complete and clear picture of customer interactions through various channels, enabling customer service agents to easily find all necessary information and solve problems efficiently. Additionally, it includes strong automation tools that enhance case management and boost agent productivity.
What do you dislike about the product?
Too much customization and flexibility in how tasks are done can lead to mistakes or tasks being left incomplete.
What problems is the product solving and how is that benefiting you?
Efficiently handling customer support by using a central platform to monitor customer problems, direct cases to the appropriate agents, access full customer details, and automate routine tasks, which results in quicker resolutions and better customer satisfaction.
Service Cloud is key in our organization.
What do you like best about the product?
The seamlessness and customizabiity of it. I am able to create and execute action plans with just my admin skills. No code is needed for minimal implementations.
What do you dislike about the product?
I dislike that there arent certain functionalities that are readily able to be plugged in. For example, many companies use a ticketing system and the snetire build could easily be replicated across organizations.
What problems is the product solving and how is that benefiting you?
We have many active users in SF and they all are users only. They submit tickets to our salesforcesupport email which creates a case using Email-to-Case functionalities. This then comes to our admin team which helps breakfixes and maintenances.
Good experience so far
What do you like best about the product?
Automation helps to give back time in my day that I can spend with customers
What do you dislike about the product?
Learning curve if you are new to the salesforce environment
What problems is the product solving and how is that benefiting you?
All in one platform for our info
Best class tools and features to manager service for any products
What do you like best about the product?
Easy to manage cases and built custom features like workflows, Ease of implementation
What do you dislike about the product?
Easy to use, Easy to learn, Easy to manage customer support, Frequency of use and cases, Ease of integration with other external systems
What problems is the product solving and how is that benefiting you?
Case management, Omnichannel routing
experience rated a thousand
What do you like best about the product?
The interface is intuitive and facilitates navigation, making everything very practical.
What do you dislike about the product?
At the moment, I have nothing to complain about. I am satisfied and hope it stays that way! :)
What problems is the product solving and how is that benefiting you?
It centralizes all customer interactions on a single platform, making it easier to access information and improving communication between teams. This results in faster and more efficient customer service.
Streamlined and Efficient Customer Service Management
What do you like best about the product?
Salesforce Service Cloud makes it so easy to manage customer interactions in one place. I appreciate the automation tools that reduce the workload for our team and speed up response times. The ability to customize workflows and integrate with other Salesforce features really allows us to tailor it to our needs. Overall, it’s been a big help in improving our customer service and keeping track of our metrics.
What do you dislike about the product?
While Salesforce Service Cloud is powerful, it does come with a learning curve, especially for new users. Customization options are great, but they can feel overwhelming at first, and sometimes small tweaks require more time than expected. It can also be on the pricey side, particularly for smaller teams, but the features make up for it.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud is helping us streamline customer support by centralizing all customer inquiries, interactions, and case management in one platform. Before using it, managing customer requests across different channels was chaotic and time-consuming, often leading to delayed responses or lost messages. Now, with all channels integrated, we can respond faster and ensure no issue falls through the cracks. The automation features, like automatic case assignments and follow-ups, reduce manual tasks, allowing our team to focus more on complex customer issues. Overall, it has greatly improved our efficiency, enhanced customer satisfaction, and provided better insights through detailed reporting.
It's nice to use for service based org and provides personalized support over a variety of channels
What do you like best about the product?
Omnichannel is the best thing in Service cloud which routes the cases based on right agent skill.
What do you dislike about the product?
Additional price for some features which is important.
What problems is the product solving and how is that benefiting you?
It's solving our customer complaint managemnt problem which was getting handled with different tool earlier before we started using salesforce.
Salesforce Service Cloud Review
What do you like best about the product?
personalized and efficient support to your customers across multiple channels.
Custom Reports and Dashboard.
Automated case Routing.
Social Customer Service.
Asset and Order Management.
Custom Reports and Dashboard.
Automated case Routing.
Social Customer Service.
Asset and Order Management.
What do you dislike about the product?
The cost of licensing, implementation, customization, and maintenance.
It doesn't offer complete packages through integration.
The platform lacks frequent upgrades or updates.
The functionality to be overly complicated.
It doesn't offer complete packages through integration.
The platform lacks frequent upgrades or updates.
The functionality to be overly complicated.
What problems is the product solving and how is that benefiting you?
Custom Reports and Dashboard.
Automated Case Routing.
Social Customer Service.
Automated Case Routing.
Social Customer Service.
A straightforward service that does its job Well
What do you like best about the product?
The service cloud helped our organization architect a new process of handling customer support and RMA services. Without it, the process was very manual and we were able to automate several steps to improve efficiency. It was no issue to set up and integrate with our process, and the salesforce documentation and support were always very helpful.
What do you dislike about the product?
Some features aren't completely plain from the start, but once ou find out a solution it is easy to scale and re-implement later on.
What problems is the product solving and how is that benefiting you?
We are solving our customer service needs and serial number history tracking through the service console using the case object.
It has been extremely helpful in organizing and reporting data relating to systems that we sell.
It has been extremely helpful in organizing and reporting data relating to systems that we sell.
Easy and efficient for your service requirements
What do you like best about the product?
Ease of Use and Number of Features for the users
What do you dislike about the product?
Customization and Ease of Integration for the cloud is a bit tasking
What problems is the product solving and how is that benefiting you?
Complaint Management
Contact Center Quality Assurance
Contact Center Knowledge Base
Customer Self-Service
Enterprise Feedback Management
Live Chat
Contact Center Quality Assurance
Contact Center Knowledge Base
Customer Self-Service
Enterprise Feedback Management
Live Chat
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