Agentforce Service
Salesforce, Inc.External reviews
6,966 reviews
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External reviews are not included in the AWS star rating for the product.
Speeds Up Daily Work Efficiently
What do you like best about the product?
It speeds up my daily tasks, allowing me to accomplish more work throughout the day.
What do you dislike about the product?
I haven't encountered any significant problems while using this in my daily work.
What problems is the product solving and how is that benefiting you?
It helps keep track of tickets and speeds up the process of resolving issues.
Great for Centralized Info and Tracking, but Reporting Customization Needs Improvement
What do you like best about the product?
Centralized customer information and Lead & Opportunity Tracking has benefited my company and sales team significantly.
What do you dislike about the product?
The limitations to customized reporting when certain fields are shared or not shared across different Salesforce objects
What problems is the product solving and how is that benefiting you?
The issue of managing support across multiple channels (phone, email, chat, social media)
Agentforce 360 Automates Well but Comes at a High Cost
What do you like best about the product?
Agentforce 360 solve most automations like this
What do you dislike about the product?
Agentforce cost is higher so companies not willing to effort
What problems is the product solving and how is that benefiting you?
Case management
Data Training & Support Manager
What do you like best about the product?
How easy it is to set up for your own organization
What do you dislike about the product?
Took some customization for non profit service
What problems is the product solving and how is that benefiting you?
This tool assists us in managing our cases more effectively.
Comprehensive Case Management with CTI Integration—No Complaints So Far
What do you like best about the product?
This is a comprehensive end-to-end case management solution, featuring CTI integration and access to knowledge artifacts.
What do you dislike about the product?
I find it frustrating that Service Cloud’s licensing and add-on structure can become both costly and confusing when trying to scale for large enterprises that operate across multiple service channels.
What problems is the product solving and how is that benefiting you?
At my current company, we utilize case management to support our internal workflow processes.
Impressive AI Integration, but Overwhelming Features
What do you like best about the product?
I was genuinely impressed by how it uses AI agents to bring information together.
What do you dislike about the product?
I found myself feeling overwhelmed by the sheer number of features it offers.
What problems is the product solving and how is that benefiting you?
It certainly helps cut down the time required to assess information.
Great 360 Client View, but Sales Cloud Feels Too Similar
What do you like best about the product?
The highlight for me is the 360-degree view of the client.
What do you dislike about the product?
I believe that Sales Cloud products are quite similar, with only a few minor differences in their features.
What problems is the product solving and how is that benefiting you?
The main aspect is the SLA for response.
Good traceability and omnichannel capability, but lacks integration with Instagram
What do you like best about the product?
Have traceability of all cases and omnichannel capability
What do you dislike about the product?
It lacks connection with Instagram in the chat
What problems is the product solving and how is that benefiting you?
I need to measure my customers' satisfaction
Great Experience, No Complaints
What do you like best about the product?
It’s great! I love how service cloud makes our job easy
What do you dislike about the product?
There isn’t anything I dislike about salesforce service cloud.
What problems is the product solving and how is that benefiting you?
Salesforce service cloud is solving multiple problems in our organization.
Clean Interface and Real-Time Info Make Workflow Effortless
What do you like best about the product?
Clean and simple interface/flow. SE’s get immediate and up to date info
What do you dislike about the product?
Not really much not to like with our simplified flow
What problems is the product solving and how is that benefiting you?
Allows our SE’s to better support our customers.
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