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Its adoptive in a very short time, all features are very helpful & easy to use.
What do you like best about the product?
Dashboard is itself very helpful. it is very adaptive. You can integrate it with your software easily within a few steps. Also, it is very easy to use the software. You can use it as a single platform to send all your emails, SMS, RCS, WhatsApp, Push Notifications, Web Push, Onsite campaigns, etc. Segmentation is also very easy, you can create multiple segments & use them in your campaigns. There is one feature called journey, if you use it, you will love it. we use it very frequently. You can also download the reports easily to see the performance. Also, they have a very amazing customer support team, which helps their customers very promptly.
What do you dislike about the product?
I don't have any issues with WebEngage as it currently meets our requirements.
What problems is the product solving and how is that benefiting you?
This is helping us to create multiple reminder journeys i.e. - webinar reminder, form filled not booked, booked not attended, request callback journey, downpayment journey etc. also, segmentation of these users & exclusion from one journey if user is entering in other journey. the one most loved thing is master exclusion, you can exit the user at any point of time in journey if user does that master event. this is helping us to target the right audience by giving this segmentation feature & the exclusion feature, which is helping us to maintain our ROI.
Awesome and Seamless experience in CDP and Outreach Automtion
What do you like best about the product?
I like the fact it gives flexibility in getting the data and attributes mapped and synced through APIs and their customer support is quite good
What do you dislike about the product?
Sometimes when quite a big number of events passed simultaneously than there is a latency in events syncs
What problems is the product solving and how is that benefiting you?
It helps to track user journeys from anonymous to known user and gives a comprehensive event tracking and journey building
Services & guidance for product integrate with journey on platform
What do you like best about the product?
I like the mainly service by allocated Service Executive & Manager for guide the make the journey on web engage platform and ellobrate every imfortant section like how to design & access the report. I like Team member who is really very supportive and cooperative in Task (Mr. Kevin) in team. Thanks web engage team.
What do you dislike about the product?
Nothing as such like that dislike point.
What problems is the product solving and how is that benefiting you?
Daily manual Exercise reduce by web engage. After with the help by web engage we resolve the issue and load by journey.
Product Manager
What do you like best about the product?
Marketing automation, user-friendliness, and seamless collaboration with third-party platforms collectively contribute to gaining valuable insights into consumer behavior, ultimately driving business growth.
What do you dislike about the product?
More updates and timely information about product releases
What problems is the product solving and how is that benefiting you?
Consolidating customer data - Helps create a unified view of our customers
Personalizing campaigns - Helps personalized and automated campaigns across multiple communication channels
Improving user experience- Creates a personalized web experience and a unique app experience
Tracking growth metrics - Indebt marketing analytics to help us track growth metrics and campaign performance
Personalizing campaigns - Helps personalized and automated campaigns across multiple communication channels
Improving user experience- Creates a personalized web experience and a unique app experience
Tracking growth metrics - Indebt marketing analytics to help us track growth metrics and campaign performance
Enhancing our experiencewith WebEngage: Opportunites for Improvement
What do you like best about the product?
What I like best about Webengage is its all in one customer engagement suite. Its gives us easy to use marketing tools to send out personalized messing across multiplr channels, with the great analytics tool which helps in our performance tracking. Which helps us in campaign implementation a bit easier.
What do you dislike about the product?
Not much, But sometimes we have data accuracy issues.
What problems is the product solving and how is that benefiting you?
Improving Webengage's ease of setup and data accuracy would enhance the user experience. Which will help us to deeper insights into consumer behavior.
User Interface and Features
What do you like best about the product?
It is true WebEngage has a lot of features tailored for user engagement and retention.
What do you dislike about the product?
The User Interface is not that user-friendly. Need not a lot of analytical capabilities are provided.
What problems is the product solving and how is that benefiting you?
It is solving Data Silos, Customer Segmentation and Multi-channel Engagement.
Webengage Review
What do you like best about the product?
The best thing about webengage is its ability to triggger communication to users at specific events/journeys the user makes on the product. These communications can be triggered in a variety of ways and through multiple channels like push, whatsapp, sms and e-mail.
What do you dislike about the product?
I wish webengage was a little more userfirendly and its frontend analytics piece was a little more easy to navigate and visually rich like mixpanel.
What problems is the product solving and how is that benefiting you?
It helps us nudge users at the right time in specific areas/journeys of the product when the user might be at the risk of dropping off or not completing a particular journey. This has been hugely beneficial to us as we are a payments product and earn on every successful transaction. The two areas where they have been very helpful is in helping more users complete a payment and also complete their onboarding journey.
A marketing automation platform with an amazing customer service
What do you like best about the product?
The service and support teams are really helpful and quick to close tickets. The service team has evolved over the last few years into a consultancy team, sharing insights and ideas to achieve overall company objectives.
What do you dislike about the product?
Some features are outdated, namely the missing of new Whatsapp template types. Creating segments on the dashboard can be annoying at times.
What problems is the product solving and how is that benefiting you?
Personalization of channel campaigns, Edit app and webpages directly from the tool without any assistance from product/tech, Retargeting, creating personalized segments, analyzing funnels
Excellent Automation CRM Tool
What do you like best about the product?
What I like best about WebEngage are its comprehensive features, including event analytics, live segments, RFM analysis, funnels, and journey creation. Customer support and business consulting are also very helpful for resolving issues. We use it daily, and implementation is quick and efficient.
What do you dislike about the product?
In my opinion, creating live segments in WebEngage is too time-consuming, and a faster process would be beneficial.
What problems is the product solving and how is that benefiting you?
WebEngage Tool at real-time user engagement and enables quick communication across multiple channels.
Thumps up for the platform, pricing and support.
What do you like best about the product?
The ease of using the platform, the support from the support team and the periodic connect events conducted by Webengage.
What do you dislike about the product?
The time it takes to get the integrations in place
What problems is the product solving and how is that benefiting you?
Personalise the customer journey, map and understand the customer journey, omni channel engagement
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