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WE is a phenomenal tool.
What do you like best about the product?
1. The WE support team is helpful.
Azra has been always there to help with new ideations to uplift our revenue growth and the way she takes things is very fruitful.
3. Designing a Journey is also easy and very helpful for growth and Azra has helped at every step.
2. Reporting is very good at WebEngage also it has specifically category and channel-wise reporting which helps in tracking the metrics with less effort.
3.
Azra has been always there to help with new ideations to uplift our revenue growth and the way she takes things is very fruitful.
3. Designing a Journey is also easy and very helpful for growth and Azra has helped at every step.
2. Reporting is very good at WebEngage also it has specifically category and channel-wise reporting which helps in tracking the metrics with less effort.
3.
What do you dislike about the product?
I didn't much of downsides but [sometimes] it works really slow.
What problems is the product solving and how is that benefiting you?
1.Solve for the web session and web revenue through WE
2. Creating an Online journey plus recurring journey also is pretty good.
3. Setting up web triggers and more
2. Creating an Online journey plus recurring journey also is pretty good.
3. Setting up web triggers and more
Recommendations to others considering the product:
It is a phenomenal tool as I said before and It is a must-use tool for B2C Org
Mastering the art of Customer Retention
What do you like best about the product?
I think so far the best thing has been the ability to come in front of the right audience at the right time with super relevant content and that too using visual workflows in no time.
Another aspect is the phenomenal support my CSM (Taffy Gill) provides, he always makes sure that we are not stuck anywhere and very smoothly helps us proceed our way to more advanced features that Webengage has to offer.
Another aspect is the phenomenal support my CSM (Taffy Gill) provides, he always makes sure that we are not stuck anywhere and very smoothly helps us proceed our way to more advanced features that Webengage has to offer.
What do you dislike about the product?
Nothing to dislike as such so far, the tool has been unlocking great potential for us consistently, still a lot to explore and master, but yeah it's on a little expensive end, that could be one factor otherwise!
What problems is the product solving and how is that benefiting you?
Couple of benefits:
1. Understanding the purchase patterns and behaviour of our customers and optimizing campaigns for better conversions.
2. Leveraging the pop up builder to capture all website visitors.
3. Maximizing repeat sales by offering codes in the emails.
4. Connecting with our existing customer base with a very targeted approach.
5. Generating repeat sales by automating reminder and miss you journeys.
1. Understanding the purchase patterns and behaviour of our customers and optimizing campaigns for better conversions.
2. Leveraging the pop up builder to capture all website visitors.
3. Maximizing repeat sales by offering codes in the emails.
4. Connecting with our existing customer base with a very targeted approach.
5. Generating repeat sales by automating reminder and miss you journeys.
Recommendations to others considering the product:
A no brainer if you wish to level up your customers experience and keep nurturing them to make them loyal to your brand.
Amazing automation tool to target and increase revenue effectively in a user friendly way!
What do you like best about the product?
24x7 support from the team, specially our Customer Success Manager - Taffy Gill,being available on calls/mails at any point of day.
Targetting users effectively through automation at right time - has always been a challenge.
Web Engage helped in tackling this, and through help of Taffy we were able to see difference within a month. A cost-effective and user friendly platform.
Targetting users effectively through automation at right time - has always been a challenge.
Web Engage helped in tackling this, and through help of Taffy we were able to see difference within a month. A cost-effective and user friendly platform.
What do you dislike about the product?
A little complex at the start, but the team is available to tackle any doubts/issues through video & voice calls. Taffy was available to sort our issues in a timely manner.
What problems is the product solving and how is that benefiting you?
- Targetting customers through automation and cohorts
- Optimising customer interaction with the website
- Driving revenue effectively in a short span of time
- on-site notifications
- Making cohorts and optimizing customer communication being sent
- Cross selling promotions on our website
- Customer Retention
- Data driven insights
- Optimising customer interaction with the website
- Driving revenue effectively in a short span of time
- on-site notifications
- Making cohorts and optimizing customer communication being sent
- Cross selling promotions on our website
- Customer Retention
- Data driven insights
Recommendations to others considering the product:
Please go ahead as this automation tool is not only user friendly but can boost your business and revenues!
User's perspective after 1 year of usage
What do you like best about the product?
The ease of use. Its very intuitive and simple.
It is very easy to create user segments, plan communication, create user journeys and marketing automation. We have seen clear growth in user participation since we started using webengage. It has also helped us in managing communication costs with usage of free channels like push etc.
Timely intervention on website by notification, or sms or push has also helped us in capturing sales lost in cart, or improve user engagement.
It is very easy to create user segments, plan communication, create user journeys and marketing automation. We have seen clear growth in user participation since we started using webengage. It has also helped us in managing communication costs with usage of free channels like push etc.
Timely intervention on website by notification, or sms or push has also helped us in capturing sales lost in cart, or improve user engagement.
What do you dislike about the product?
Probably more data analytics with respect to user's activity on website. As of now it provides lot of analytics with what has happened with communication and how the users have responded.
But in case we need to know what users are doing on the platform, irrespective of the communication, it has scope to improve.
But in case we need to know what users are doing on the platform, irrespective of the communication, it has scope to improve.
What problems is the product solving and how is that benefiting you?
Marketing automation, personalised communication to users.
Managing for communication channels and creating a balance.
We are also using it to clearly drive our objectives. From curated journeys to user registration to first purchase to repeat purchase, to revival,there are several journeys to drive user's behaviour.
Without webengage, we couldn't have achieved the kind of results. And we have just one resource managing the communication. That how easy and simple webengage is!
Managing for communication channels and creating a balance.
We are also using it to clearly drive our objectives. From curated journeys to user registration to first purchase to repeat purchase, to revival,there are several journeys to drive user's behaviour.
Without webengage, we couldn't have achieved the kind of results. And we have just one resource managing the communication. That how easy and simple webengage is!
Amazing tool with amazing team. Always ready to help.
What do you like best about the product?
- The easy experience and the support one gets from the team.
- Creating journeys of anything is easy
- User interface in amazing and can be easily understood
- Functionalities available are amazing within one panel
- Creating journeys of anything is easy
- User interface in amazing and can be easily understood
- Functionalities available are amazing within one panel
What do you dislike about the product?
Just a few:
- visibility of revenue at times seems inaccurate
- reporting format needs to be changed and should comprise of more relevant information
- In overview section, one should be able to select date range more than last 30 days.
- visibility of revenue at times seems inaccurate
- reporting format needs to be changed and should comprise of more relevant information
- In overview section, one should be able to select date range more than last 30 days.
What problems is the product solving and how is that benefiting you?
Reaching out to users as and when they visit site
Constantly being able to update users with our brand products
Constantly being able to update users with our brand products
A minimalistic yet scalable approach to marketing automation & customer analytics.
What do you like best about the product?
What I love most about WebEngage,
1. Minimalistic UI.
2. Compatibility with GTM (Love this feature).
3. Easy to configure 3 rd party service providers.
4.Powerful event-based analytics dashboard.
5. Easy to create customer journies & in-depth analysis.
6. Unique conversion attribution system.
7. Reflective campaign analysis.
1. Minimalistic UI.
2. Compatibility with GTM (Love this feature).
3. Easy to configure 3 rd party service providers.
4.Powerful event-based analytics dashboard.
5. Easy to create customer journies & in-depth analysis.
6. Unique conversion attribution system.
7. Reflective campaign analysis.
What do you dislike about the product?
There's is nothing to "dislike" in WebEngage, but I would like to make some suggestions,
1. Add RCS on UI.
2. Add click-through conversion reporting on UI.
1. Add RCS on UI.
2. Add click-through conversion reporting on UI.
What problems is the product solving and how is that benefiting you?
WebEngage helping Cashify to solve various problems across departments,
1. The marketing operation team can plan, deploy & test customer journeys in a minimum time span.
2. Content team can A/B test their content & easy personalization method helps the team to test better.
3. Illustrative customer analytics help the product & analytics team to decide better.
4. GTM compatibility helps the data engineering team deploy tags independently without being dependent on the dev team.
5. Data collected via Webhooks helps the data science team to build better models & helps taking better business decisions.
By all accounts & proven results, I must say that WebEngage is easy to use & highly useful SaaS an organization can use to streamline their marketing automation & customer analytics process.
1. The marketing operation team can plan, deploy & test customer journeys in a minimum time span.
2. Content team can A/B test their content & easy personalization method helps the team to test better.
3. Illustrative customer analytics help the product & analytics team to decide better.
4. GTM compatibility helps the data engineering team deploy tags independently without being dependent on the dev team.
5. Data collected via Webhooks helps the data science team to build better models & helps taking better business decisions.
By all accounts & proven results, I must say that WebEngage is easy to use & highly useful SaaS an organization can use to streamline their marketing automation & customer analytics process.
Recommendations to others considering the product:
It's easy to use, understand & scale your marketing effort using WebEngage.
Webengage is the good tool for engaging users.
What do you like best about the product?
The best part of webengage is to manage the data.
What do you dislike about the product?
We got issues regarding push notification or data fetching.
What problems is the product solving and how is that benefiting you?
We have realized that this is the best tool for engagement via push, inapp pop etc.
A one stop shop for all your traffic and brand engagement needs
What do you like best about the product?
1. Toll enable you to anything and everything you ever have thought off , from tracking, execution ease , reporting, and monitoring
2. It helps you create a user journey in every possible means with all the variation ,logic , in one window with a ease
3. A great support team with very quick response time . Special mention to Shrvya saabu , she is a asset you got
2. It helps you create a user journey in every possible means with all the variation ,logic , in one window with a ease
3. A great support team with very quick response time . Special mention to Shrvya saabu , she is a asset you got
What do you dislike about the product?
Some features which could have been there like
1. Copy paste of content block
2. Reporting from journey stand point on how to see unique and overall reach in one window . Currently you have to see channel and medium wise
3. Little more options on funnel creation and visualization
4. Recommendation s if things can move better vs camping conten and standard
5 .better creative reporting like day , month , channel wise visualization
1. Copy paste of content block
2. Reporting from journey stand point on how to see unique and overall reach in one window . Currently you have to see channel and medium wise
3. Little more options on funnel creation and visualization
4. Recommendation s if things can move better vs camping conten and standard
5 .better creative reporting like day , month , channel wise visualization
What problems is the product solving and how is that benefiting you?
1.cpl reduction
2. Tapping all the aspect of lossing a visitor
3. Increase of visit to leads
4 . Automation of action and events
2. Tapping all the aspect of lossing a visitor
3. Increase of visit to leads
4 . Automation of action and events
Recommendations to others considering the product:
Please implement it immediately , you are seriously missing on somthing if yiu are in digital
Great product, easy to use, great tech support
What do you like best about the product?
The best part is about customer journeys. It's an easy product to use and to configure. The support team is very responsive, very knowledgeable, and eager to help. They even provide the best possible solution to help companies for there specific requirements which helped us to respond faster to our customers, comply with the regulations, and save on some costs and time.
What do you dislike about the product?
There are times when there is a delay or lag while uploading or fetching data however, Fortunately, almost all the bugs we find are transparent to the end-user functions and workarounds are always available.
What problems is the product solving and how is that benefiting you?
We are using WebEngage to target our users in real-time and triggered campaigns through different channels as well as creating journeys, which actually saved our time and manpower at the same time.
It helps us in monitoring our numbers and individual campaign performance.
It helps us in monitoring our numbers and individual campaign performance.
My experience has been quite good. The Account as well as Support team are prompt in their response
What do you like best about the product?
1. The platform is well thought through and very user-friendly
2. The Account Manager is friendly and always available to answer any queries
3. The Support team is very helpful and polite and have a quick turnaround time
2. The Account Manager is friendly and always available to answer any queries
3. The Support team is very helpful and polite and have a quick turnaround time
What do you dislike about the product?
Multiple issues crop up at times which lead to delay in campaigns
What problems is the product solving and how is that benefiting you?
We are able to automate a lot of customer journeys using WebEngage, and on different channels such as Email, SMS, Whatsapp, Web Push, surveys etc.
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