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Excellent Solution for your Online Business
What do you like best about the product?
Webengage. All the marketing communication under one roof! Easy to use platform that gives multiple options to keep your customers engaged and drive sales.
What do you dislike about the product?
No preset journeys. Everything must be built from scratch.
What problems is the product solving and how is that benefiting you?
Customer engagement, email marketing.
Webengage Marketing digital and wide with full traffic.
What do you like best about the product?
This is a platform that allows you to carry out marketing automation, you can segment customers, automate the system by email, carry out email campaigns to obtain a significant customer acquisition and with a greater reach. It allows you to establish an interaction with customers through channels such as SMS.
What do you dislike about the product?
Our experience has been very good in terms of the operation and performance of the platform, however the notifications do not work at all, sometimes it does not allow us to develop our work well, they should improve this so that the platform is better than it already is. it is.
What problems is the product solving and how is that benefiting you?
Our company uses this platform to improve the marketing system. We carry out automated email campaigns, we have better performance and a greater reach of clients in order to obtain a more effective user acquisition. We can keep our potential customers interested in our products and updated. Our profits have increased significantly since we implemented Webengage in our email marketing system, we have a saving of time that allows us to channel it into other areas and generally improve our business and business productivity, in general it is very complete and when compared with others platforms the cost is affordable.
Recommendations to others considering the product:
I recommend Wenemgage to all companies that are under
performing their email marketing system. It is very easy to use its interface is clean, organized in modern. It is also affordable compared to other platforms and provides you with a better orientation regarding the communication established with your clients.
performing their email marketing system. It is very easy to use its interface is clean, organized in modern. It is also affordable compared to other platforms and provides you with a better orientation regarding the communication established with your clients.
World class marketing automation platform with attentive expert support at all times!
What do you like best about the product?
The customer service provided by WebEngage is the best in the industry. WebEngage is very powerful and we are able to reach our users with the right message at the right time. I am especially a big fan of WebEngage's journey designer. The platform is fast, reliable, robust and secured. I highly recommend WebEngage to anyone looking for a marketing automation platform.
What do you dislike about the product?
Nothing to dislike as such so far, the tool has been unlocking great potential for us consistently!
What problems is the product solving and how is that benefiting you?
WebEngage allows us to connect with users much more efficiently & it has improved our campaign conversion rates. It has enabled us to make more sales from our existing users.
Recommendations to others considering the product:
Go for it! It is worth it. Their support team is incredibly helpful.
Awesome product ! Fantastic On boarding ! Incredible Pro Services !
What do you like best about the product?
Great turn around time on integration and exceptional support from the success and tech managers. I loved the flawless of data flow and uninterrupted workflows and triggered communication. Worthy of saving me 1000 of dollars on outsourced task otherwise. Their professional services team are a bunch of genius who get custom request also addressed which is not possible in regular stack. They value to their customer's business is just too good. I get update on regular product improvisation notification as all the teams works very closely. Their dev and analytics team is great to go over the milestones to cater any specific communication implementation and reporting.
I would love to work with them again in future as they personally believe to make/save you money by using their solution. Kudos.
I would love to work with them again in future as they personally believe to make/save you money by using their solution. Kudos.
What do you dislike about the product?
Earlier I thought of meeting them every month which is possible now as they have got an office in my city.
What problems is the product solving and how is that benefiting you?
One stop solution for all channels and CRM activities.
Managing regular and triggered communication.
Seamless integration with multiple ESP.
ROI enhancement with professional consultation.
Managing regular and triggered communication.
Seamless integration with multiple ESP.
ROI enhancement with professional consultation.
Recommendations to others considering the product:
If need all marketing automation which includes SMS, Social channels such as FB or Whatsapp, web push, mobile push and onsite marketing, this is the tool for it. Many service integrations are also seamless.
WebEngage review
What do you like best about the product?
1. Their customer support team, in terms of responsiveness and quick turnaround on solutions.
2. The product capability, felxibility and user friendly nature of building campaigns.
2. The product capability, felxibility and user friendly nature of building campaigns.
What do you dislike about the product?
Tech integration team's thoroughness needs to be monitored.
What problems is the product solving and how is that benefiting you?
Thier product/platform is very conducive and user friendly to build analytics driven campaigns.
WebEngage diversified campaigns to increase customers and sales..
What do you like best about the product?
This platform allows us to segment and interact with our clients in various ways such as SMS or email, we create campaigns that allow us to have a greater reach of users. Our marketing has improved like never before with this automated system, in addition to the time we save we use to improve other areas of the company, the tools are nice that allow me to do marketing in a different way and it fits perfectly to the company allowing employees can use their tools.
What do you dislike about the product?
We have not had problems, but if they should improve their interface, it is already a bit slow so that the user has a better experience, the notifications sometimes are not working correctly, it has certain errors. It does not mean that it is not a good platform or that users should not use it, quite the contrary. It was a very good choice on our part.
What problems is the product solving and how is that benefiting you?
We have created campaigns and improved our marketing system and plan, we achieved good results in terms of attracting customers and maintaining communication with them through different channels such as SMS and electronic mail. Thanks to the comments that our buyers leave, we take into account certain opinions or suggestions to improve customer service, an objective that has already been successfully achieved, we highly value what the customer says. Our staff knew from the first moment how to use this platform and maintain a working fluidity.
Recommendations to others considering the product:
I recommend WebEngage for those companies that want to improve actions to serve their customers and maintain better communication with them, improve marketing and obtain higher profits. This platform has easy-to-use tools and functions, you don't have to have technical knowledge to have good results or a good performance when using it.
An easy-peasy yet effective Marketing Automation tool that any B2C company can use
What do you like best about the product?
The best part of WebEngage is the way we can easily create Journeys or Campaigns with the desired logic & along with that, the delivery rate is very high.
What do you dislike about the product?
Some of the conditions that are set for these journeys some time do not work as expected which turns out to be a bit -ve experience on the end-user side. But the team asked us not to use that particular conditions & everything else is great.
What problems is the product solving and how is that benefiting you?
The challenge that we faced before was automating our user onboarding journeys which were overcome by WebEngage & we were able to smoothen our user onboarding and further journeys for D1, D3, D7, D30 and so on.
Webengage is an amazing marketing tool!
What do you like best about the product?
The ease of use in journey creation and omni channel marketing
The product is cost effective also
The product is cost effective also
What do you dislike about the product?
Template saving is tedious and changes made in one campaign are not translated to another
What problems is the product solving and how is that benefiting you?
Marketing Auto mation
Omni Channel Marketing
Order confirm SMS
Transnational SMS
Omni Channel Marketing
Order confirm SMS
Transnational SMS
Recommendations to others considering the product:
Really good for marketing automation, wordpress integration can be a challenge
Great Multi-channel Marketing Automation Platform & Super active customer support
What do you like best about the product?
a) Very easy to use and the tool can be learned quickly.
b) Customer support is very active and replies with TAT of less than a day. The resolution depends on the issue at hand, but one can bet on their dedication to resolving the issues at the earliest.
c) Customer journeys can be constructed very quickly with the help of drag and drop feature in the tool. Many configuration options are available at the user level as well as at the attributes level, which makes user journeys hyper-personalized.
d) WebEngage has intuitive dashboards that help you in understanding the effectiveness of campaigns and take corrective actions accordingly. You can automate the reports on daily or weekly basis. This saves a lot of time of ops time.
b) Customer support is very active and replies with TAT of less than a day. The resolution depends on the issue at hand, but one can bet on their dedication to resolving the issues at the earliest.
c) Customer journeys can be constructed very quickly with the help of drag and drop feature in the tool. Many configuration options are available at the user level as well as at the attributes level, which makes user journeys hyper-personalized.
d) WebEngage has intuitive dashboards that help you in understanding the effectiveness of campaigns and take corrective actions accordingly. You can automate the reports on daily or weekly basis. This saves a lot of time of ops time.
What do you dislike about the product?
a) The segmentation dashboard is slow, but they have introduced an alternative for it which fixes this issue.
b) The other part being Funnel analysis is very basic. WebEngage is a very powerful Engagement tool but they have a long way to go in terms of analytics suite.
b) The other part being Funnel analysis is very basic. WebEngage is a very powerful Engagement tool but they have a long way to go in terms of analytics suite.
What problems is the product solving and how is that benefiting you?
With WebEngage we are trying to increase user engagement in the app by automating user journeys and hyper-personalizing the content. We have seen an uplift of 5% in CTR due to push amplification and 15% in returning users in 3 months. Manual efforts have also decreased and conversion have increased by a 0.7% point basis.
Recommendations to others considering the product:
Always make a list of use cases, this will help you and WE team to understand your requirements and thus will save a lot of time afterward.
Simple marketing automation tool
What do you like best about the product?
- simple journey visualizations: easy to set up via drag and drop canvas feature
- event analytics dashboard for monitoring and optimizing
- minimal UI
- multi-channel engagement
- ability to exclude and include multiple segments
- quick and responsive support team - always following up on an open query
- event analytics dashboard for monitoring and optimizing
- minimal UI
- multi-channel engagement
- ability to exclude and include multiple segments
- quick and responsive support team - always following up on an open query
What do you dislike about the product?
- event-based segment brewing is very slow
- no logic change is possible in a journey that is adding or removing a step - get difficult to relaunch a journey as per new evolving business settings
- advanced data analytics is missing like RFM, persona setting, churn timeline, channel affinity, prediction on a dead user, win-back model etc.
- no logic change is possible in a journey that is adding or removing a step - get difficult to relaunch a journey as per new evolving business settings
- advanced data analytics is missing like RFM, persona setting, churn timeline, channel affinity, prediction on a dead user, win-back model etc.
What problems is the product solving and how is that benefiting you?
- strong real-time engagement capacity
- easy to execute campaigns, cross channel
- relaunched email channel with WE and able to maintain decent reputation
- targeted communication
- reduced manual effort
- easy to execute campaigns, cross channel
- relaunched email channel with WE and able to maintain decent reputation
- targeted communication
- reduced manual effort
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