Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
696 reviews
from
External reviews are not included in the AWS star rating for the product.
Best CRM Tool for website need
What do you like best about the product?
Integration is very easy with any 3 party tool, all the channels overview reporting is very easy
What do you dislike about the product?
CSM doesnot reply early some time take too long
What problems is the product solving and how is that benefiting you?
Customer Journey Mapping events and Create website personalization
Intuitive UI and cool features
What do you like best about the product?
The experience has been pretty good and exciting, lots to learn. An easy and intuitive UI helps beginners to navigate through the platform easily and set up their tasks efficiently.
What do you dislike about the product?
The customer support and the TAT to solve basic hygiene issues are a bit tiresome and takes a lot of effort in following-up.
What problems is the product solving and how is that benefiting you?
Retargetting marketing efforts, especially customer journey mapping and revenue reporting.
Webengage is a really powerful marketing tool if used to its full potential.
What do you like best about the product?
The ability to manage multiple marketing channels under one single dashboard, while utilizing a common user database across all campaigns.
What do you dislike about the product?
1. The dashboard, at times, is difficult to naviagte.
2. There is no way to track the progress of a ticket raised with the Webengage support.
2. There is no way to track the progress of a ticket raised with the Webengage support.
What problems is the product solving and how is that benefiting you?
Webengage acts as an all-in-one maketing platform that enables us to keep track of campaigns for multiple channels.
It spares us with the need to manage multiple dashboards and provides hassle-free streamlined analytics.
It spares us with the need to manage multiple dashboards and provides hassle-free streamlined analytics.
WebEngage platform review
What do you like best about the product?
The best thing about WebEngage is its quick report generation. Generating a report takes no more than five minutes, which is extremely useful.
The best channel option for reachability is very useful in a journey. We can easily identify which channel will work best for a certain segment.
The integration and implementation are easy to use without coding for all channels.
As all the channels are integrated here at WebEngage and its omnichannel, it is to set up and track all the campaigns in one place.
Most of the time, the customer support team is quick to respond and very helpful.
The day-wise, week-wise, and month-wise campaign tracking feature is very interesting and helpful for understanding and analyzing campaign data easily.
The best channel option for reachability is very useful in a journey. We can easily identify which channel will work best for a certain segment.
The integration and implementation are easy to use without coding for all channels.
As all the channels are integrated here at WebEngage and its omnichannel, it is to set up and track all the campaigns in one place.
Most of the time, the customer support team is quick to respond and very helpful.
The day-wise, week-wise, and month-wise campaign tracking feature is very interesting and helpful for understanding and analyzing campaign data easily.
What do you dislike about the product?
There is no option to set a specific target limit in one-time campaigns, which would help restrict the number of messages sent through a certain campaign. This feature can be added.
The onsite surveys can be made more user-friendly, allowing for design edits at certain intervals. Currently, the process is heavily dependent on coding, making it difficult for users to make edits.
The onsite surveys can be made more user-friendly, allowing for design edits at certain intervals. Currently, the process is heavily dependent on coding, making it difficult for users to make edits.
What problems is the product solving and how is that benefiting you?
WebEngage serves as a powerful customer data platform. With all user data recorded in one place, it’s easy to target the entire customer base directly from a single platform.
This platform allows easy integration with multiple channels like Email, SMS, RCS, WhatsApp, Web Push Notifications, and social media. This reduces the need for additional platforms, as all communication and campaign tracking can be managed in one place.
WebEngage also provides insights into channel-specific user behavior and enables effective customer segmentation based on behavior, demographics, geography, and custom properties.
And the most important thing is, WebEngage reduces manual effort through campaign automation. Once a journey is set up, users are engaged in real-time when they perform specific actions, so it helps streamlining communication.
This platform allows easy integration with multiple channels like Email, SMS, RCS, WhatsApp, Web Push Notifications, and social media. This reduces the need for additional platforms, as all communication and campaign tracking can be managed in one place.
WebEngage also provides insights into channel-specific user behavior and enables effective customer segmentation based on behavior, demographics, geography, and custom properties.
And the most important thing is, WebEngage reduces manual effort through campaign automation. Once a journey is set up, users are engaged in real-time when they perform specific actions, so it helps streamlining communication.
Fantastic marketing automation tool
What do you like best about the product?
Creating amazing journeys and RFM Segments
What do you dislike about the product?
Not have Ai tools for sugession contents.
What problems is the product solving and how is that benefiting you?
personalize the messages, and creating customer journeys
Comprehensive and Effective Marketing Automation for B2B Lifecycle Management
What do you like best about the product?
WebEngage stands out as a powerful, user-friendly platform that enables seamless campaign execution for both marketing and product teams. The interface is intuitive, which makes setting up and managing campaigns straightforward. Additionally, WebEngage adapts impressively to our B2B e-commerce use case, delivering features that align well with our customer lifecycle management needs. It’s an ideal solution for driving engagement in a B2B context. I also appreciate their prompt customer support and agile account management team, who are proactive in recommending solutions and efficiently handling account-related use cases and issues. This level of support has been invaluable in optimizing our campaigns.
What do you dislike about the product?
One area for improvement is in conversion attribution, where it can be challenging to accurately attribute conversions to their respective channels. Additionally, I’d appreciate having more attributes available for offsite surveys, allowing us to gather user information without needing custom development. Enhancing these aspects would make the platform even more robust and versatile for B2B use cases.
What problems is the product solving and how is that benefiting you?
WebEngage addresses several key challenges for us, especially in customer data management and cross-channel communication. Its Customer Data Platform (CDP) unifies user data, enabling us to create highly targeted and personalized experiences across our e-commerce platform. The mobile marketing capabilities are robust, making it easy to reach our users on mobile with relevant messages that enhance engagement and retention. Cross-channel communication is seamless, allowing us to coordinate email, SMS, push notifications, and web messaging from one central platform, which is essential for delivering consistent messaging. Additionally, WebEngage’s personalization tools are tailored to e-commerce needs, letting us customize user journeys based on individual preferences and behaviors. These features together are driving stronger user engagement and higher conversions for our B2B business.
Marketing on auto-pilot
What do you like best about the product?
Webengage is easy to integrate and easy to use for day-to-day retention journeys.
The support team is super quick too to help out via email. Haven't had a single drop-the-ball incident from support over last 6+ months.
Dream tool for a product guy.
The support team is super quick too to help out via email. Haven't had a single drop-the-ball incident from support over last 6+ months.
Dream tool for a product guy.
What do you dislike about the product?
No downsides and no dislikes. I just think adding app attributions would make this tool 10x.
What problems is the product solving and how is that benefiting you?
It brings all information in one place and helps design journeys for customer engagement.
WebEngage has been a gamechanger for Customer Engagement and Retention at Bold Care
What do you like best about the product?
The platform's robust customer segmentation and automated workflows have allowed us to create hyper-personalized campaigns, resulting in better customer engagement and higher conversion rates. The implementation of Campaigns is very easy with the interface. The analytics and insights have been crucial for understanding our audience's needs, enabling us to continuously refine our approach. Overall, WebEngage's intuitive interface and powerful capabilities make it an invaluable tool for building long-term customer relationships.
What do you dislike about the product?
With so many features, new team members can find the platform a bit overwhelming at first, requiring a steeper learning curve to fully leverage WebEngage's potential.
Although there are built-in templates, the customization options can feel limited at times, when you want to use interactive campaigns that require Add-ons.
Although there are built-in templates, the customization options can feel limited at times, when you want to use interactive campaigns that require Add-ons.
What problems is the product solving and how is that benefiting you?
WebEngage is helping Bold Care solve key CRM challenges by enhancing our customer engagement, personalization, and retention efforts. Through its segmentation and automation features, we're able to target customers with tailored messages based on their behavior and preferences, which leads to higher engagement and conversion rates. The platform’s multi-channel capabilities (email, SMS, WhatsApp, in-app messaging) allow us to maintain a consistent, personalized experience across touchpoints, keeping our audience engaged at every stage of the customer journey. Additionally, WebEngage's analytics provide deep insights into customer behavior, helping us fine-tune our strategies in real-time, which ultimately drives better retention and long-term loyalty for Bold Care.
A perfect analytics tool once your product has stabilised/MVP done
What do you like best about the product?
There's this excellent feature by which you can group people into a specific cohort based on events triggered and accordingly send relevant communications across channels. We used to earlier use multiple tools to address this need of ours, now this has been consolidated into the webengage platform.
What do you dislike about the product?
There are not enough options to customise the home page of webengage. The customisation would have helped us to concentrate on the necessary stuff and put metrics as per our use case.
What problems is the product solving and how is that benefiting you?
Webengage helps us validate our gut by helping us make data backed decisions by showing us how our users are actually performing vs what we are thinking they are interacting.
Unparalleled Service and Outstanding Quality – A Truly Exceptional Experience!
What do you like best about the product?
The service team provided exemplary support and ensured timely resolutions to our inquiries. The platform is designed with user-friendliness in mind, featuring a dashboard that allows for clear navigation and effective tracking of status updates. Additionally, the integration process with our existing system was remarkably straightforward.
What do you dislike about the product?
Nothing as such, Nothing to comment on dislike.
What problems is the product solving and how is that benefiting you?
We encountered an issue when a push notification was not delivered to the user. The exceptional support and guidance from the service team made it easy to understand and resolve the problem within a reasonable time frame.
showing 51 - 60