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Webengage user review
What do you like best about the product?
A one-stop platform with all channels to send out a communication to the customers.
What do you dislike about the product?
The integration between Shopify and WebEngage is poor as the data flow is not correct which creates issue
What problems is the product solving and how is that benefiting you?
We don't have to rely on multiple platforms to send out communication from the same campaign also the analysis of a campaign is simple as it can be viewed all at once
Webengage makes user engagement & retention very easy
What do you like best about the product?
I love the WebEngage journeys which really help me with user retention. Even helps bring back users which were not active for a while now by reaching out to them at the perfect time through automated journeys.
What do you dislike about the product?
I wouldn't say dislike, but they can work on the initial integration process which takes up a lot of time. Also, the account representatives only communicate through emails mainly and it's a bit difficult to get hold of them when you actually need their time during the integration process. User faster communication channels like WhatsApp, slack could be better and the account representative should allocate more time to a client during the onboarding process.
What problems is the product solving and how is that benefiting you?
User retention and engagement. It helps us reach the customer through their preferred mode of communication at the right time. Helps us ensure that our customers don't forget us.
Scalable Marketing Automation and 360 Customer Analytics tool
What do you like best about the product?
Integration with GTM
Customer Journey Creation toolkit
Third-party integration with Service providers and webhooks
Customer Journey Creation toolkit
Third-party integration with Service providers and webhooks
What do you dislike about the product?
A couple of things that come to my mind:
Additional Customer Analytics Reporting like Churn
Predictive Intelligence in Customer Analytics
Additional Customer Analytics Reporting like Churn
Predictive Intelligence in Customer Analytics
What problems is the product solving and how is that benefiting you?
Mainly:
E2E Marketing Automation
A/B Testing of Customer Journeys
Marketing Analytics
Personalizing user experience by rule-based segmentation
E2E Marketing Automation
A/B Testing of Customer Journeys
Marketing Analytics
Personalizing user experience by rule-based segmentation
Good experience with great tools
What do you like best about the product?
Notification delivery setups were streamlined and straightforward to set up. Pretty much a plug-and-play solution with a host of customizations allowed.
User tracking is another bonus, detailed login, and user metrics as well.
User tracking is another bonus, detailed login, and user metrics as well.
What do you dislike about the product?
In-app campaigns are restrictive, both in terms of delivery and customisation.
All user and notification metrics do not seem to have an upper bound on the max delay that happens between a user event being triggered to it displayed on the web dashboard.
Documentation is really sparse for all firebase events that are handled by WebEngage, and how we could extend webengage's wrappers to customize them for our own needs.
Apart from iOS and Java, libraries for React Native do not have clear documentation on specific operations, with vague pointers to examples utilizing Java or Swift, which isn't of much help.
Intercepting notification payloads in RN is cumbersome though, as we needed to write bridge code to transfer payloads over. This wasn't stated in the docs, and appeared as a plug-and-play solution.
All user and notification metrics do not seem to have an upper bound on the max delay that happens between a user event being triggered to it displayed on the web dashboard.
Documentation is really sparse for all firebase events that are handled by WebEngage, and how we could extend webengage's wrappers to customize them for our own needs.
Apart from iOS and Java, libraries for React Native do not have clear documentation on specific operations, with vague pointers to examples utilizing Java or Swift, which isn't of much help.
Intercepting notification payloads in RN is cumbersome though, as we needed to write bridge code to transfer payloads over. This wasn't stated in the docs, and appeared as a plug-and-play solution.
What problems is the product solving and how is that benefiting you?
Notification delivery and user tracking are two problems that we've heavily used WebEngage for. They're highly customisable and easy to setup. Reduce a significant amount of work that's needed to get these up and running.
Notifications especially can be customised on a native level, which gives us amazing flexibility in UX.
Notifications especially can be customised on a native level, which gives us amazing flexibility in UX.
Personalizar la comunicación con usuarios
What do you like best about the product?
The different options provided by WE to communicate with users and carry out campaigns
Segments are a great feature to personalize campaigns
the ease of integration with the app makes it possible to generate customization solutions that substantially improve communication with users over time
Segments are a great feature to personalize campaigns
the ease of integration with the app makes it possible to generate customization solutions that substantially improve communication with users over time
What do you dislike about the product?
sometimes the visual layers for emails and push notifications are limited to implementing advanced designs and structures
could be great to have more integration, like Amplitude
could be great to have more integration, like Amplitude
What problems is the product solving and how is that benefiting you?
whether it meets its objective of personalizing marketing campaigns and communicating effectively with users.
the ease of integration with the app makes it possible to generate customization solutions that substantially improve communication with users over time
the ease of integration with the app makes it possible to generate customization solutions that substantially improve communication with users over time
Recommendations to others considering the product:
enrich dashboard options, designs and formats for email, in-app and push notifications
Our customer journey is more powerful with WebEngage. Awesome Analytics
What do you like best about the product?
The Journey designer tool is amazing. We have automated most of our communication
What do you dislike about the product?
Everything is great if you understand the interface
What problems is the product solving and how is that benefiting you?
Automated communication, WhatsApp, In app Notifications
Using Webengage for OTT
What do you like best about the product?
Easy of integration and the functionality to access analytics immediately about the campaign
What do you dislike about the product?
More choices for image based notifications.
What problems is the product solving and how is that benefiting you?
- Customer Retention
- Customer engagement
The focus for us is to increase customer retention. Saw a consistent increase in user engagement
- Customer engagement
The focus for us is to increase customer retention. Saw a consistent increase in user engagement
Absolutely best when it comes to running marketing campaigns based on customer journey
What do you like best about the product?
Their feature of Journeys is fantastic. We had used that a lot while improving our onboarding experience or nudging the customers based on certain actions. We have solved some core engagement problems working with WebEngage journeys.
What do you dislike about the product?
The product analytics part is something that can be improved. Though I understand the product is more focused on customer engagement but adding more features around mobile analytics would help a lot in getting user insights.
What problems is the product solving and how is that benefiting you?
We were trying to solve improve the onboarding experience. We had identified that few users have downloaded the app, signup but never done the first transaction. We nudged them via push notifications and converted them.
Best Product and Customer Service
What do you like best about the product?
Constant Product Improvements
Very Active Customer Support to help with issues
Proactive Customer Success Manager to help us grow
Proactive Response in case of any product failure
Very Active Customer Support to help with issues
Proactive Customer Success Manager to help us grow
Proactive Response in case of any product failure
What do you dislike about the product?
The whole automation suite is superior product than competitors so it is not that pocket-friendly for small companies.
This product could have been better if it had a native integration with Shopify (Our company-specific use case)
This product could have been better if it had a native integration with Shopify (Our company-specific use case)
What problems is the product solving and how is that benefiting you?
Manging and Analyzing First Party Data and Customer Data in one platform.
Sending and automating personalised campaigns across multiple channels based on the insights recieved from the data.
Sending and automating personalised campaigns across multiple channels based on the insights recieved from the data.
Best marketing automation platform
What do you like best about the product?
The journeys features are very user friendly and easy
What do you dislike about the product?
Lack of native Shopify integration, we had to manually integrate
What problems is the product solving and how is that benefiting you?
Driving repeat users purchases via automated journeys
Recommendations to others considering the product:
Make sure to setup the data flows correctly
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