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A very useful marketing automation tool
What do you like best about the product?
We adopted webengage in 2018 to automate the marketing process for our brands. The integrations to the site and other tools like ESP and other tools were fairly straight forward with a plug and play approach with their APIs. We could also easily upload legacy data to their backend through CSVs files, which made the setup very easy. Marketing automation such as email drips, popups on the website, automated API hits, etc makes the whole process very easy to manage without much training.
What do you dislike about the product?
Webengage, as such, is fairly feature-rich. If I do have to point out something, it would be that 1) it doesn't have a feature that allows dynamic text to be directly displayed on a webpage, although this can be done through a popup, and 2) it uses external ESPs to send emails. It would be great if they have their own ESP service which also verifies emails to prevent unnecessary bounces.
What problems is the product solving and how is that benefiting you?
Webengage solves the marketing automation gap with most legacy businesses like ours had. It brings in almost all features to get in touch with your client based on the interaction you had with them and helps improve enagement.
Perfect tool for marketing automation
What do you like best about the product?
The ease with which I can do marketing automation is the best part.
What do you dislike about the product?
Integrations could be done much faster by the team
What problems is the product solving and how is that benefiting you?
Automated customer marketing, reaching customers at the right time.
Best CRM software for Edtech
What do you like best about the product?
It's interface is very good and easy to use. Dashboards are also awesome.
What do you dislike about the product?
Sometimes, it works very slow. Segment brewing takes a lot of time.
What problems is the product solving and how is that benefiting you?
Sending communications to users for new courses and offers on them.
Recommendations to others considering the product:
Good. Go for it.
Really good product for marketing automation
What do you like best about the product?
I think the best product in the market for marketing automation. Love the tool.
What do you dislike about the product?
Integration takes a lot of time, plus the team is not quick in helping with the same.
What problems is the product solving and how is that benefiting you?
Reaching out the customer at the right time, leading to higher conversion rates for us.
A reliable CRM alternative
What do you like best about the product?
More than the product itself, which catered to my company's CRMs needs at an affordable price, I liked how responsive the support team was, always ready to jump in a call and help us out with any issues we faced.
What do you dislike about the product?
At times, the product was unstable, bugging out during days when we needed it to work at full strength, but thankfully enough the team at WebEngage was quick to respond and prioritised the fix of our issues, clearly understanding why the bugs we faced were critical for our own product's well being.
What problems is the product solving and how is that benefiting you?
I've used WebEngage as an app automatization and CRM tool. It turned out to be a great alternative to more prominent names on the market and a much better price. It helped me communicate with the userbase and automate the customer journey with minimal friction.
Best CRM for companies, Used for multi Channel Communication
What do you like best about the product?
1. Simple UI
2. Whatsapp Easy Integration
3. Journey Builder
4. Verifying the Integrations
2. Whatsapp Easy Integration
3. Journey Builder
4. Verifying the Integrations
What do you dislike about the product?
1. Push Delivery can be improved
2. Email Campaign Designing
3. Push Customisation with colours
2. Email Campaign Designing
3. Push Customisation with colours
What problems is the product solving and how is that benefiting you?
Communication with customers based on various life cycle events, It has helped us to grow 3X times for the last year
Excellent tool for customer engagement automation
What do you like best about the product?
Straight forward integration. Enhanced with years of experience. Prompt support.
What do you dislike about the product?
Nothing. Probably it would be great if it is free :)
What problems is the product solving and how is that benefiting you?
Automation of targeted customer communication
Webengage is awesome
What do you like best about the product?
WebEngage is very easy to use & understand. The analytics & communication both are great. Highly impressed with the cohorts & Rfm segmentation. Creating new segment is easy.
What do you dislike about the product?
They do not have all the feature that competitor has. not able make it an attractive push, onsite notifications by coloring the background & fonts. also don't have many templates
What problems is the product solving and how is that benefiting you?
Help increase the revenues. It helps to increase retention rates & decrease the churn and disengaging rate. We can clearly understand the install rate uninstall rates
Awesome
What do you like best about the product?
The analytical part is helpful to understand the data. there are many tools which we can analyze the data we have different views. It's very friendly to work with it.
What do you dislike about the product?
Taking more time to generate the segments. Also, there are some customizing campaigns tools that are missing compared to MoEngage. In survey part there are no eye-catching templates that we can select
What problems is the product solving and how is that benefiting you?
The best thing is the journey. It simply automates the manual work & its works well. It helps to increase the reinstall rate, cart abandon rate & repeat purchases.
“This is simply a great tool for marketing Automation.”
What do you like best about the product?
WebEngage comes with excellent Analytics feature. We data to check deep insights and can analyze for creating marketing Strategy.
What do you dislike about the product?
Found difficulty to create dynamic email templates. Very few pre-built email templates available in Library.
What problems is the product solving and how is that benefiting you?
Segmentation, Time take to create segment is pretty high
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