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WebEngage - Automate Customer Journeys
What do you like best about the product?
If you want to automate customer journeys and give clients hyper-personalized cross-channel interactions, I highly recommend WebEngage.
What do you dislike about the product?
Can improve on cross-segmentation of users where we can exclude one segment of users from another.
What problems is the product solving and how is that benefiting you?
Excellent UX makes it simple for anyone to get started. It has a stronger tendency towards automation and marketing.
All-in-one solution for marketing automation needs
What do you like best about the product?
Below are some concerning pointers:
- Easy to execute survey & onsite
- Testing is easy
- The tool is user friendly
- Segmentation is easy and improvised
- User-level data is crisp & user-friendly
- Event-level data visibility is good
- Variation - A/B testing is good.
- API configuration can be done easily
- Feedback widget
- Web Personalization
- Easy to execute survey & onsite
- Testing is easy
- The tool is user friendly
- Segmentation is easy and improvised
- User-level data is crisp & user-friendly
- Event-level data visibility is good
- Variation - A/B testing is good.
- API configuration can be done easily
- Feedback widget
- Web Personalization
What do you dislike about the product?
Below are some concerning pointers:
- GCP Definitions are troublesome; however, they are fixing it
- Loop feature not available for automation journeys is not available
- Recommendations are at the basic stage currently.
- GCP Definitions are troublesome; however, they are fixing it
- Loop feature not available for automation journeys is not available
- Recommendations are at the basic stage currently.
What problems is the product solving and how is that benefiting you?
WebEngage helps us in below pointer:
- One Time Bulk Campaigns
- Complex Automation journeys
- Various real-time onsite campaign
- On-site & Off-site surveys
- One Time Bulk Campaigns
- Complex Automation journeys
- Various real-time onsite campaign
- On-site & Off-site surveys
The Product & customer centric approach
What do you like best about the product?
Personalization features, User Journeys, AMP-enabled email ecosystem, also Analytics part is very important which gives you insights about your campaign which put in this tool intelligently!
What do you dislike about the product?
The interface needs to be improved in terms of UI/UX point of view.
The Loading speed of the tool. while using complex queries for segmentation, it should not take more time to fetch/create your segment
The Loading speed of the tool. while using complex queries for segmentation, it should not take more time to fetch/create your segment
What problems is the product solving and how is that benefiting you?
In terms of User journeys it gives us clarity to how to frame the flow of the customer's journey & how will it benefit us!
The Awesome Tool for a Disruptive Startup
What do you like best about the product?
*Provides a wide range of communication channels, including email, mobile push notifications, SMS, in-app messages, and web push notifications
*Offers robust user segmentation capabilities, allowing businesses to target specific groups of customers with personalized messages
*Provides real-time analytics and A/B testing to help businesses understand and optimize their engagement with customers
*Has a user-friendly interface, making it easy for developers to set up and manage campaigns.
*Offers robust user segmentation capabilities, allowing businesses to target specific groups of customers with personalized messages
*Provides real-time analytics and A/B testing to help businesses understand and optimize their engagement with customers
*Has a user-friendly interface, making it easy for developers to set up and manage campaigns.
What do you dislike about the product?
*WebEngage from an android developer's perspective:Limited customization options for in-app messaging
*Lack of support for certain mobile operating systemsIntegration with other tools and platforms may be difficult
*Issues with push notifications not being delivered
*Limited reporting and analytics capabilities
*Not much control over the push notification appearance
*Lack of support for certain mobile operating systemsIntegration with other tools and platforms may be difficult
*Issues with push notifications not being delivered
*Limited reporting and analytics capabilities
*Not much control over the push notification appearance
What problems is the product solving and how is that benefiting you?
*For android developers, using WebEngage can save a lot of time and effort in integrating and maintaining different channels of customer engagement. It also provides a single dashboard to track the performance, thus reducing the complexity of tracking different channels separately.
*The real-time analytics provided by WebEngage can help businesses track engagement metrics and make data-driven decisions about their customer engagement strategies.
*The real-time analytics provided by WebEngage can help businesses track engagement metrics and make data-driven decisions about their customer engagement strategies.
Single platform for Analytics and Marketing with customer centric.
What do you like best about the product?
Single platform for Analytics and Marketing
What do you dislike about the product?
UI and user experience should bee updated.
What problems is the product solving and how is that benefiting you?
Reaching out to customers as per the chalen available for marketing along with targeting and retargeting
Great tool to build your website from scratch
What do you like best about the product?
The personal touch i can give the website
What do you dislike about the product?
The interface is slightly complex making it a little hard to navigate
What problems is the product solving and how is that benefiting you?
Webengage helps in segregation of content based on the different kinds of audience
WebEngage Training
What do you like best about the product?
They explained each and every points very clearly and helpful.
What do you dislike about the product?
There is nothing I disliked about WebEngage
What problems is the product solving and how is that benefiting you?
I can reach to many users easily through campaigns, sms, email and push notifications.
Great Segmentation capabilities for targeting
What do you like best about the product?
Webengage has good segmentation capabilities where you can use user properties and actions to set up one-time or trigger campaigns. Also, saving all past data help to create older cohorts and understand the behavior.
What do you dislike about the product?
- Limited Push templates, Should focus more on push notifications considering it's the most cost-effective channel, and differentiating factors help to gain user attention considering the number of apps the average user has on his device.
- Takes more time to brew segments as it stores all the past data
- Takes more time to brew segments as it stores all the past data
What problems is the product solving and how is that benefiting you?
- Omnichannel capabilities with proficiency help to make the most out of each channel
- Send time optimization, Funnels, and Cohort analysis helps to understand user behavior and allows to target them on the right time with the right channel
- AB Testing, Split campaign and flow controls help use make long term decisions
- Send time optimization, Funnels, and Cohort analysis helps to understand user behavior and allows to target them on the right time with the right channel
- AB Testing, Split campaign and flow controls help use make long term decisions
Journey With Webengage
What do you like best about the product?
WebEngage is easy to use and its quick action is an attractive feature.
What do you dislike about the product?
Data analytics and the user segmentation section need to be improved.
What problems is the product solving and how is that benefiting you?
It helps connect the product's with the user, easy to analyze the user journey and to understand the churn rate.
Easy to operate,it's help me a lot to re-target the customers on personalised level.
What do you like best about the product?
Personalised level user targeting is very easy via different journeys, PN's and other communications. you can create PN and WPN, SMS , Whatsapp in a single journey.
What do you dislike about the product?
Should add more options to get data from funnels. means if i have created a funnel of 7 steps and i want the data of users dropoff at 3rd and 5th step, there should be an option to get those user's data.
What problems is the product solving and how is that benefiting you?
User targeting, marketing, drip campaigns. and this help me a lot in user retention. Here we can target the users via multiple channels in a single tool as per the user's reachability.
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