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Webengage usage
What do you like best about the product?
It is useful and helpful for schedule the campaign , and more configuration has been there and it is useful for our process.
What do you dislike about the product?
All are good no dislike are there.
All are good no dislike are there.
All are good no dislike are there.
What problems is the product solving and how is that benefiting you?
It is useful for IVR and emails message, so it is benefit for our users and process.
Webengage usage
What do you like best about the product?
Flow creation
Followup result
User API
Segment creation
Followup result
User API
Segment creation
What do you dislike about the product?
Slowness on peak hours.
Copy and deletion of multiple sets support.
Glitching issue happens some time.
Copy and deletion of multiple sets support.
Glitching issue happens some time.
What problems is the product solving and how is that benefiting you?
Increasing our business
Effective Customer reachable
Easy tracking and analysis
Easy to configure the API tools
Effective Customer reachable
Easy tracking and analysis
Easy to configure the API tools
Webengage made our lives easy handling the communications
What do you like best about the product?
The Push Notificatios & building customised journeys has been really helpful.
What do you dislike about the product?
Ability to use live recurring segments in Journey should be enabled.
What problems is the product solving and how is that benefiting you?
- Helping us setup customised journeys based on user cohorts & handling the major comms via Webengage
- Also, using it effectively for Push Notifications & in-Apps for our App users.
- Also, using it effectively for Push Notifications & in-Apps for our App users.
Why should you prefer WebEngage?
What do you like best about the product?
The best thing about WebEngage is creative live segmentation. Using the live segmentation you will be able to make multiple user journeys which help to utilize the customer data to rightly target what actually customers wanted to see.
What do you dislike about the product?
I would say there isn't a specific to dislike WebEngage but rather you really should improve in terms of integration with WooCommerce. I faced the challenge of implementation. There should be a self-serve doc that can help us to integrate by ourselves.
What problems is the product solving and how is that benefiting you?
WebEngage solves the problem of cart abandonment for our use case. We create customer journeys and link to our internal product in order to understand the customers who has abandoned the cart. This will help us to recover lot of revenue which we missed and also this helps customer keeps in continuous engagement.
Good to use but UI is not that friendly for new users
What do you like best about the product?
Behaviour based communication is best part , I haven't seen such platform doing this so effectively
What do you dislike about the product?
UI is not so easy for new users , you need to spend enough time to get hold of it
What problems is the product solving and how is that benefiting you?
Able to identify the customer at specific steps and build communication on same
Would recommend
What do you like best about the product?
Quick to use, easy to setup. Helps a lot in quick experimentation.
What do you dislike about the product?
Sometimes there are downtimes, and integration issues..
What problems is the product solving and how is that benefiting you?
Helping in solving for experiments,where we need user inputs
Best engagement platform
What do you like best about the product?
The complete dashboard and one stop solution for the engagement campaigns be it a whatsapp notification, push notification, emailer and SMS campaigns. Webengage has been designed in a very simplistic way so that every teams be it product, tech, marketing, community can use it and one can hold of the platform fairly fast as compared to other platforms.
What do you dislike about the product?
There are couple of features on the platform which can not be used extensively due to UI restriction being imposed on them, one such feature being In-app notifications.
What problems is the product solving and how is that benefiting you?
As a consumer centric company, performing marketing is a tidious task managing different platforms at the same time. WebEngage has made it possible to do all type of marketing communication from a single place. We have been actively using WebEngage for sending out various type of push notifications and whatsapp campaigns related to multiple events, special products for seniors and travel packages.
A great product to drive engagement and retention
What do you like best about the product?
The product has almost all the channels that are required to keep our customers engaged. The journey builder is easy and fun to use
What do you dislike about the product?
Post-purchase customer support could be better. We are on the paid customer success plan and more often than not we feel that the team could be much more responsive
What problems is the product solving and how is that benefiting you?
We run a digital business in which engaging with our customers in a time-bound manner with personalized content based on customer action is critical for our success. WebEngage helps us with events driven digital intervention that helps us achieve business goals
All the website use cases to manage the customer at one stop.
What do you like best about the product?
Ease of doing things, everything is there in simple manner which helps us in managing the customer data.
What do you dislike about the product?
As such no big downside, but every report should be there on the dashboard but in some cases we have to take help of support team, which is always active.
What problems is the product solving and how is that benefiting you?
Webengage is helping us in managing large set of user data by recording all of there details, we can use customer behaviour and all that to get the output that we desire.
WebEngage review
What do you like best about the product?
It's multichannel feature helps to reach consumers from multiple fronts
What do you dislike about the product?
nothing so far I have so far loved all its feature
What problems is the product solving and how is that benefiting you?
multichannel appraoch
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