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Sales & Onboarding great experience , problem begins post commercial closure.
What do you like best about the product?
very good platform , good analytics , good customer sucess very good tool analyser over all expe is good
What do you dislike about the product?
Poor customisation, no customer sucess FUP, TAT has no meaning, Issues will never addressed. Reality & Brownies sold as a platform carrots actually give you a rotten flavour
What problems is the product solving and how is that benefiting you?
Campaign tree creation is good, some of the insigts in offering is best used, cloning & business practices are good. so good post business results. great analyser
Webengage Review: Tailored marketing solution for Effective customer Engagement
What do you like best about the product?
FEASIBILITY OF THE WEBSITE AND THE FEATURES, ITS HAS VARIOUS FEATURES THAT HELPS IN RUNNING CAMPAIGNS AND TO ANALYZE AND TRACK THE DATAS WHICH MAKE IT UNIQUE FROM IT COMPETITORS.
In Short
1)Analytics
2)Campaign Flow Creation
3) New Initiatives
In Short
1)Analytics
2)Campaign Flow Creation
3) New Initiatives
What do you dislike about the product?
DATA MISMATCH IN SENT AND DELIEVERED SOMETIMES, THE LOADING TIME SOMTIME SEEMS TO BE ERY HIGH AND THERE ARE FEW GREAT FEAATURES THAT ARE REQUIRED FOR CAMPAIGNING AND ANALYSISNG THAT ARE THERE IN WEBENGAE BUT NOT FULLY READY TO BE USED EFFECIENTLY
In Short
1) Support
2) Loading time ( quite often)
3) Limitation in Flow creation
In Short
1) Support
2) Loading time ( quite often)
3) Limitation in Flow creation
What problems is the product solving and how is that benefiting you?
AS A MARKETING AUTOMATION TOOL WEBENGAE HAS REDUCED A LOT MANUAL WORK ASSOCIATED WITHCREATING CAMPAIGNS, ALSO WE CAN INTEGRATE A LOT OF VENDERS AND CAN CHOOSE BETWEEN THEM.
Webengage-User feedback
What do you like best about the product?
Segment creation
workflow creation
customer activity
workflow creation
customer activity
What do you dislike about the product?
Call API creation
dashboard slowness
Payment remainder
dashboard slowness
Payment remainder
What problems is the product solving and how is that benefiting you?
Reduce day to day manual file creation for marketing also Easily track all our campaign performance.
Automation platform for marketing workflow
What do you like best about the product?
Excellent Dashboard to work on.
Creating Workflow was fun.
Creating Workflow was fun.
What do you dislike about the product?
self explantatory kind of user manual can be included to explore more features
What problems is the product solving and how is that benefiting you?
has reduced our entire mnaual work on this.
Easy to use and insightful data analytics
What do you like best about the product?
Creating segments based on first-party data, using similar data for social media remarketing campaigns is very useful.
What do you dislike about the product?
Some features like catalog, customer journeys based on RFM have an additional price structure. I think it should be a part of the basic journey.
What problems is the product solving and how is that benefiting you?
Obtaining first-party data from iOS users and retargeting them is possible after the iOS 14 update, which is very helpful and addresses the issue of data loss.
It was good. Exploring more ways to entice customer
What do you like best about the product?
Journeys and remarketing option in facebook campaign
What do you dislike about the product?
team memebers find it difficult to make journeys on their own
What problems is the product solving and how is that benefiting you?
Connecting with the users and customers using journey is useful
Experience with Webengage
What do you like best about the product?
Webengage allow to create complex user journey in just simple process.
What do you dislike about the product?
The dashboard can be more simplified created,
What problems is the product solving and how is that benefiting you?
Creating segments and using them on different customer journey.
Promising Retention Marketing Tool
What do you like best about the product?
Apart from the previous responses, I like that whatsapp template approvals can be done directly from webengage, which was not the case earlier.
What do you dislike about the product?
I think the user interface can be made much more intuitive. Currenly we tend to get on weekly calls with their service expert to understand the platform. Having said that, the UI is still better than other platforms like Clevertap
What problems is the product solving and how is that benefiting you?
I am able to communicate to people based on their buying journey
Very good
What do you like best about the product?
Whatsapp, email, sms Campaigns, and the workflow creation section are both very helpful.
What do you dislike about the product?
Procedures for panel inclusion need to be simplified more.
What problems is the product solving and how is that benefiting you?
Through webengage, we are able to send multiple campaigns.
Great Retention Marketing
What do you like best about the product?
create journeys based on the event triggered by the user. That's really helpful to reach them at their point of intent and personalize message as per the event.
What do you dislike about the product?
There are some features that are still in beta phase. I hope they get developed soon. That would make it even better.
What problems is the product solving and how is that benefiting you?
I can do data-driven experiments, create event-based journeys which are helping me to drive users to the purchase funnel, and then making them a loyal customer.
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