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Amazing team to work with. One of the finest CRM. Awesome team, that helps achieve your goals
What do you like best about the product?
Ease of use, with a greater team that helps ease the implementation of new features that will help us grow like we aim to
What do you dislike about the product?
The greater implementation of AI and generative AI could elevate the usage
What problems is the product solving and how is that benefiting you?
Creating journeys, personalizing customer experiences, elevating customer communication, giving me perfect view of the analytics against customer's journey at an overall level
Powerful Omnichannel Marketing Automation
What do you like best about the product?
What I love most about WebEngage is how it simplifies our complex marketing needs with its intuitive journey designer - I can build multi-channel campaigns without bothering our tech team! The segmentation is incredibly powerful, letting me target specific customer groups based on their actual behaviors rather than just basic demographics. Their personalization features have transformed our messaging. The analytics dashboard gives me all the insights I need at a glance, making reporting to leadership a breeze. And I can't praise their support team enough - whenever I've hit a roadblock, they've responded quickly with practical solutions rather than generic troubleshooting.
What do you dislike about the product?
While WebEngage is excellent overall, there are a few areas for improvement. The reporting interface, though data-rich, can feel cluttered at times, making it challenging to quickly find specific metrics when I'm in a hurry. I occasionally experience minor lag times when working with large customer datasets, which can interrupt my workflow. Despite these minor drawbacks, the platform's strengths far outweigh these issues.
What problems is the product solving and how is that benefiting you?
WebEngage solved our fragmented communication problem by unifying all messaging channels into one platform. It eliminated our data silos and inconsistent customer experiences across email, SMS, Whatsapp, and push notifications. The automated workflows have saved our team countless hours on manual campaign tasks, letting us focus on strategy instead. Our customer retention has improved through targeted re-engagement campaigns, and the analytics have revealed valuable behavior insights we were missing before.
The best Marketing Automation Tool
What do you like best about the product?
- Ease of use
- Real time sync
- personalisation
- AI powered predictive insight
- Real time sync
- personalisation
- AI powered predictive insight
What do you dislike about the product?
- Support Team availability
- Higher Cost for scaling
- UI / UX
- Higher Cost for scaling
- UI / UX
What problems is the product solving and how is that benefiting you?
Generating the leads through weboverlays
A perfect Marketting Automation Tool
What do you like best about the product?
Webengage has pretty good user interface and the analytics interface that we get after a journey is pretty impressive
What do you dislike about the product?
Cost, They could lower their cost a bit.
What problems is the product solving and how is that benefiting you?
Customer Journey, Analytics of Customers. Sending emails to a large number of users and studying their beharviour accordingly
Highly recommended marketing automation with a good support
What do you like best about the product?
What I like the most about Webengage is that I can easily create customer journeys.Optimizing journeys in Webengage is not even very easy but also is very effective. We have increased our conversions by using Webengage up to 30%.
Webengage is a very user friendly platform that you can learn fast. I use Webenage for almost 3 hours each day.
Webengage is a very user friendly platform that you can learn fast. I use Webenage for almost 3 hours each day.
What do you dislike about the product?
WebEngage can feel complex to set up but with their customer support team and also a good tchnical team you can be sure that you will get over and the integration becomes very easy in this way.
What problems is the product solving and how is that benefiting you?
Webenage helps me to send better messages to our customers and to convert them better. It buys me so much time that I don't need to send SMS to our users in an old way and all of them are now automated.
We like webengage platform they give detailed user journey tracking
What do you like best about the product?
the best part of webengage is thier automation and multiple ways to go back to left user and also notifying customer who visted our website or app
customer support and demo is expllent
easy impentention by expert and good demo trial
easy to use for new user also
integration is also good they have multiple platform for connecting to webengage
frequency of use is regualr its give detailed journey
overall excellent choice for easy joruney tracking and goving back to left user and targeting by segments
customer support and demo is expllent
easy impentention by expert and good demo trial
easy to use for new user also
integration is also good they have multiple platform for connecting to webengage
frequency of use is regualr its give detailed journey
overall excellent choice for easy joruney tracking and goving back to left user and targeting by segments
What do you dislike about the product?
some cost is higher and upfront is big downside compare to other providers and for small business its burden when high charges for starting
What problems is the product solving and how is that benefiting you?
our data is on multiple places and its good for integrated way to target user and go back to reach again in proper way
User Friendly Interface, Omni channel, Advanced Analytics
What do you like best about the product?
WebEngage has a. user-friendly interface. It is very easy to create Journey with the drag and drop Journey builder. omnichannel capabilities allow me to connect with users across email, SMS, push notifications, WhatsApp.
It gives Real-time insights into campaign performance and user engagement. I can create granular audience segmentation for targeted marketing.
I appreciate that WebEngage organizes webinars and meetups with industry experts, providing valuable opportunities to learn from the best in the industry.
It gives Real-time insights into campaign performance and user engagement. I can create granular audience segmentation for targeted marketing.
I appreciate that WebEngage organizes webinars and meetups with industry experts, providing valuable opportunities to learn from the best in the industry.
What do you dislike about the product?
Pricing can be high for small businesses.
What problems is the product solving and how is that benefiting you?
WebEngage helped me in improving customer engagement, retention by providing an omnichannel marketing automation platform.
good platform for user engagement and move them towards bofu
What do you like best about the product?
we can create complex web journeys with validation and conditions to reach out specific cohorts of users.
What do you dislike about the product?
some reporting features still need improvement.
What problems is the product solving and how is that benefiting you?
we are able to easily reach out to our customers and convey the promotional as well as transactional messages to them. it is helping to improve the conversion rates as we are able to reach them at regular interval with relative ease.
Webengage Review
What do you like best about the product?
Webengage's UI is very user friendly. It is simple to understand and start over.
What do you dislike about the product?
If we can have channel wise report in more detail right away on the journey dashboard, rather going on each channel and clicking for the report.
What problems is the product solving and how is that benefiting you?
Campaign management and customer journeys. Ease of use and data analytics.
Very User Friendly & So many Features for Data Analysis
What do you like best about the product?
We can get better Dashboard and exact number on analsys.
What do you dislike about the product?
Nothing, just sometimes its works little slow.
What problems is the product solving and how is that benefiting you?
We Can Automate So Many Customer jounery based on user events/attributes and so on.
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