Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
696 reviews
from
External reviews are not included in the AWS star rating for the product.
A powerful platform that transformed our customer engagement strategies
What do you like best about the product?
The best part about WebEngage is how easy it is to create complex, multi-channel customer journeys without needing any technical expertise. The interface is user-friendly, and their journey builder gives us complete flexibility to automate customer communications across email, SMS, WhatsApp, push notifications, and more. Plus, the segmentation tools are extremely powerful, allowing us to target the right users at the right time.
What do you dislike about the product?
Initially, there was a bit of a learning curve when setting up complex journeys, especially with advanced triggers and conditions. However, once we got familiar with the platform and utilized their onboarding support and documentation, it became much easier. Also, some dashboard load times could be improved when handling very large datasets.
What problems is the product solving and how is that benefiting you?
ebEngage is helping us create highly personalized and timely communication with our users across multiple channels. Earlier, managing different communication channels separately was time-consuming and inconsistent. Now, with WebEngage, we have a single platform that handles email, SMS, push, and WhatsApp campaigns seamlessly. This has helped us increase customer retention, boost repeat purchases, and improve customer satisfaction. The journey builder and segmentation capabilities allow us to deliver the right message at the right time, which has made a big difference to our engagement metrics.
Good
What do you like best about the product?
1 . Easy to use
Team are very supporting
Team are very supporting
What do you dislike about the product?
New Analytics dashboard is running very slow
What problems is the product solving and how is that benefiting you?
Dormant user are coming to our platform
One of the best Marketing Automation Tools Today!
What do you like best about the product?
Ease of Use, Quick Support and Conversion Driven Features.
What do you dislike about the product?
Analytics could be improved a bit more..
What problems is the product solving and how is that benefiting you?
Behavior Based Targeting and Communications and multi-channel support with respect to the user.
The platform features are advanced, though it needs some handholding.
What do you like best about the product?
It's analytics. We found some very deep insights by looking at the paths and cohorts.
What do you dislike about the product?
UI is average compared to competitors like Moengage.
What problems is the product solving and how is that benefiting you?
Webengage is helping us gain that 5% user lost in each part of the funnel from Registration to course purchase to course completion.
Helped us curate 360 degree engagement strategy
What do you like best about the product?
Easy to use platform, multi layered integrations with marketing channels and seamless customer support.
What do you dislike about the product?
Nothing critical as such. However, based on our custom business requirements, team has always helped us with the features.
What problems is the product solving and how is that benefiting you?
Multiple use cases like engaging users for acquisition, to retention and even cross-selling. Webengage's platform enable us to orchestrate our entire customer engagement journeys.
Webengage first user review
What do you like best about the product?
The depth ness of detail which helps in building rich user segmentation and journey.
What do you dislike about the product?
It has a bit of limited use customisation and sometimes too complex to handle.
What problems is the product solving and how is that benefiting you?
Segmentation users for targetting marketing.
Perfect tool to build segments and send out personalised marketing campaigns
What do you like best about the product?
The way to create segments is straightforward, in the case of sending out personalised campaigns to the users via different mediums, creating segments is very easy and also these segments keep on updating real time hence it saves time.
What do you dislike about the product?
Though creating on-site and web-push notifications is quite similar, the ui and user flow are very different. The former one is more difficult to follow, which thus increases the product learning curve.
What problems is the product solving and how is that benefiting you?
We need to create very diverse and personalised segments to send out communication message through different channels with various other parameters like different timelines etc and here webengage helps in creating the segments which gets updated in real time very fast, also the test campaign feature is another great thing, before rolling out to the entire users it's best to test it internally and webengage allows to do so which I feel is another great feature of the platform.
Definitive and comprehensive platform for all our Lead Engagements
What do you like best about the product?
Easy to use and comprehensive, with pre built insights on leads, and easily downloadable CSVs
What do you dislike about the product?
Few features we were not able to explore as they were behind a paywall, if there could be a way where we can have a few credits to try them first before making a payment
What problems is the product solving and how is that benefiting you?
Sorting the Filter process before the lead reaches the sales team
One of the best user engagement and retention tool in the market.
What do you like best about the product?
The tool interface is user-friendly, making it simple to use. The Analytics & Funnel section and dashboards can aid in the efficient analysis of customer data as well as the development of an effective customer retention segmentation plan. The application of AI in the segmentation phase to create predictive segmentation results in a high conversion rate. The WebEngage CSM team provides excellent support from start to finish, from tool integration to improved campaign performance.
What do you dislike about the product?
The user path analysis can be improved as well if we can get insights into that. Also, the use of Gen-AI APIs in the content creation part can be very helpfull.
What problems is the product solving and how is that benefiting you?
We are primarily focused on client retention and engagement, and the tools are really useful in both areas. We employ channel marketing, which is really effective. Automation of journeys across several channels aids in lead nurturing and conversion in subscription-based products.
Great tool for startups
What do you like best about the product?
The fact that we can orchestrate the customer journey using webengage is a major plus for startups. This is a really effective customer engagement solution and i would recommend it to all startups...
What do you dislike about the product?
Support needs to improve as there tends to be a "take it live and forget it" attitude... There has to be better support for startups with smaller teams.
What problems is the product solving and how is that benefiting you?
help us connect with users realtime, marketing automation and customer journey orchestration.
showing 11 - 20