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User-Friendly Interface and Outstanding Support
What do you like best about the product?
I appreciate the user-friendly interface and the quick, responsive support.
What do you dislike about the product?
At the moment, nothing specific comes to mind, but I am interested in finding a more affordable alternative to Sinch.
What problems is the product solving and how is that benefiting you?
We have implemented some automated journeys that help reduce our reliance on agents for follow-ups, while also ensuring that there are no missed follow-ups and that business revenue remains unaffected.
Outstanding Support and Game-Changing AI Features
What do you like best about the product?
Super responsive CS team. The new AI opportunities feature helped us figure out gaps in our GTM strategies.
What do you dislike about the product?
Nothing much, we could definitely change the fonts though!
What problems is the product solving and how is that benefiting you?
Right place, right time works like a charm - especially in a quick commerce setting like ours - WE enables it for us
All-in-One Platform for Personalized Campaigns and Actionable Insights
What do you like best about the product?
WebEngage brings customer data segmentation, and engagement tools into one platform, making it easier to run personalized campaigns and clearly see what is actually driving user actions.
What do you dislike about the product?
The interface and setup can feel a bit complex at first, so it takes some time for new users to get fully comfortable with all the features.
What problems is the product solving and how is that benefiting you?
WebEngage solves the problem of fragmented customer data and inconsistent engagement by unifying insights and communication in one place, which helps us personalize outreach better and make smarter, faster marketing decisions.
Effortless Integration and Powerful Features for Developers
What do you like best about the product?
The Ease of Integration is a lifesaver. It’s incredibly developer-friendly: I just added the SDK dependency, created a single helper class to wrap the initialization, and that's it. The service handles event flushing and data syncing flawlessly in the background. The Ease of Use of the dashboard is also great for debugging; I can verify if the events I'm triggering in code are actually reaching the server in real-time. The Number of Features - especially the journey designer - saves me from writing complex backend logic to manage user states. I use this product frequently to monitor my app's event traffic
What do you dislike about the product?
The Ease of Implementation gets a bit tricky when customizing advanced UI elements. While the basic integration is smooth, styling the in-app notifications to match my app’s theme took some guesswork and wasn't straightforward. Customer Support is decent, but sometimes they struggle to answer deep technical queries regarding the SDK internals quickly. I also feel the documentation could be better for edge cases.
What problems is the product solving and how is that benefiting you?
WebEngage solves the headache of building and maintaining a custom notification infrastructure. As a developer, I don't want to write cron jobs or maintain a separate microservice just to send emails and push notifications based on user behavior. It benefits me by abstracting all that complexity: I just call a function to log an event like "Cart Added," and the platform handles the rest ~ retries, offline syncing, and delivery logic flawlessly. It literally allows me to focus on coding core product features rather than worrying about the plumbing of user engagement.
Powerful Multi-Channel Campaign Tool with Exceptional Personalization
What do you like best about the product?
This tool is very powerful in campaigns as it supports variety of channels like emails, SMS, WhatsApp and others.
It has great behavioral segmentation which allows personalized interaction with clients thus promotes high and quality engagement.
It has great behavioral segmentation which allows personalized interaction with clients thus promotes high and quality engagement.
What do you dislike about the product?
New users finds it overwhelming since it is very feature-rich.
What problems is the product solving and how is that benefiting you?
This tool creates a centralized workflow where we are able to design cross-channels which helps orchestrate campaigns across all channels which is very tedious and time consuming when done manually.
Smart, User-Friendly Dashboard Makes Daily Tasks a Breeze
What do you like best about the product?
The UI and the dashboard is smart and easy to look through it on everyday basis.
What do you dislike about the product?
It takes time to refresh a segment. Whenever I pause a campaign and then restart it it does not shoot.
What problems is the product solving and how is that benefiting you?
The easy of choosing the cohorts and faster reflection.
Outstanding UI/UX Delivers a Seamless Experience
What do you like best about the product?
The UI and UX are quick and user-friendly. The team at Webengage is also extremely helpful.
What do you dislike about the product?
There is no option to directly select user behavior within campaigns, which means I have to create a separate segment for every single scenario. This makes the process less efficient than it could be.
What problems is the product solving and how is that benefiting you?
They are always striving to make the portal more user-friendly and convenient for clients.
Exceptional Customer Engagement and Personalization
What do you like best about the product?
I would say that Web Engage is great for customer engagement and personalization. It allows you to reach users at the right time with the right message whether through push notification, in app messages. The another thing which i liked is that it's segmentation tools are detailed so it's easy to target specific audience and can create more meaningful campaign.
What do you dislike about the product?
Nothing for now, everything is going great.
What problems is the product solving and how is that benefiting you?
WebEngage has helped us a lot in keeping users engaged and improving retention. I would say that earlier it was hard for us to personalize communication and track that how people were interacting across different channels but now we have the ability to create targeted campaigns that reaches users through email, SMS, push and all in one platform.
Effortless Multi-Channel Campaigns with Excellent Support
What do you like best about the product?
WebEngage makes it really easy to manage multi channel campaigns from a single platform. The segmentation and automation features are strong, and the ability to personalize messages based on user behavior helps improve engagement. The customer success team is also very supportive and quick to resolve queries, which makes campaign execution smoother.
What do you dislike about the product?
At times, the dashboard can feel a bit slow when handling large datasets, and certain reports take longer to load. It would also help to have more flexibility in creating custom reports and better visibility into user journeys across channels. Apart from that, the platform overall performs well for day-to-day CRM needs.
What problems is the product solving and how is that benefiting you?
WebEngage helps us centralize all our communication channels—email, push, SMS, and WhatsApp—under one platform, which makes campaign execution and tracking much more efficient. It allows us to automate user journeys, segment audiences based on behavior, and personalize communication at scale. This has improved our engagement rates, reduced manual effort, and helped us reactivate dormant users more effectively. Overall, it’s made our CRM process more data-driven and streamlined.
The Ultimate One-Stop Solution for Analytics and Automation
What do you like best about the product?
One stop Solution for ANALYTICS and Automation
What do you dislike about the product?
The support provided by the retention consultant was disappointing, and I also found the platform lacking in user friendliness.
What problems is the product solving and how is that benefiting you?
Analysis and Marketing Automation
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