We use the tool as a gateway security solution.
FortiMail Secure Email Gateway - Enterprise ATP (PAYG)
Fortinet Inc.External reviews
External reviews are not included in the AWS star rating for the product.
A gateway security solution that needs to offer grace period after license expiration
What is our primary use case?
What is most valuable?
Fortinet FortiMail is a complete product addressing mail security concerns. It helps to know spam subscriptions and create restriction policies.
What needs improvement?
The security products stop their operations once the subscription period expires. It is a wrong policy. If I trust a product, it has to continue working even after expiry. It should have a grace period of 30, 40, or 60 days. We can extend the subscription during those days. In some places, subscription extensions can take up to six weeks. During the renewal process, the support offered by the company is very poor. It also reduces security. We pay for the expired period but do not get protection during those times. The user of Fortinet FortiMail should have a feature to see spam names.
For how long have I used the solution?
I have been using the solution for 15 years.
What do I think about the stability of the solution?
The solution is stable except for the downtime due to the subscription extension.
What do I think about the scalability of the solution?
Scalability is poor for tools that are clubbed with hardware.
How are customer service and support?
The tool's vendor support is poor.
How would you rate customer service and support?
Neutral
How was the initial setup?
A person setting up the tool must have the technology and domain experience. The preliminary deployment can happen within three to six hours. The tool's fine-tuning happens over one to two weeks.
What other advice do I have?
I rate the product an eight out of ten.
With a great interface and exceptional integration capabilities, the product also offers good stability
What is our primary use case?
In my company, we use Fortinet FortiMail for its email security capabilities.
What is most valuable?
The most valuable feature of the solution is its interface, allowing users to get around the solution easily. The integration capabilities in the solution are also very easy.
What needs improvement?
There is not much about the solution that I would like to improve. I am satisfied with what the solution has to offer.
Fortinet FortiMail's technical support team has shortcomings and needs improvement.
For how long have I used the solution?
I have been using Fortinet FortiMail for two years. I use the solution's latest version. I am an end user of the product.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a nine out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution an eight out of ten.
Though unsure, more than 500 people in my organization use the solution.
How are customer service and support?
I rate the technical support a seven out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
The solution is deployed on AWS Cloud, which is a private cloud.
What's my experience with pricing, setup cost, and licensing?
Price-wise, you get what you pay for in Fortinet FortiMail. Apart from the licensing costs, no additional expenses are attached to the solution's pricing.
What other advice do I have?
Maintenance is needed for the solution when its license expires or when they change the product's interface, after which there is any need to get a new license before upgrading the product.
Four engineers in my company are involved with the maintenance of the product.
Whether I recommend the solution to another person depends on the size of that person's organization since the bigger the organization is, the more struggle involved in using the product.
I rate the overall product an eight out of ten.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Provides efficient scalability, but its cybersecurity features need improvement
What is most valuable?
They offer a range of features like firewalls, email, endpoint security, etc. Fortinet’s support services are good. We can provide a demo for customers to see email filtering during their POC.
What needs improvement?
The product's cybersecurity features could be better compared to Proofpoint.
For how long have I used the solution?
I have been using Fortinet FortiMail as an integrator and reseller for four years.
What do I think about the stability of the solution?
The product is stable.
What do I think about the scalability of the solution?
The product is scalable.
How are customer service and support?
The product's technical support team is good.
Which solution did I use previously and why did I switch?
Some customers find Fortinet easier to use, while others prefer Proofpoint. There are differences in catching malicious emails and handling false positives in both solutions. Based on customers' feedback, Proofpoint is often seen as more robust but comes with a higher cost.
How was the initial setup?
The initial setup is easy. Anyone with an experience in email security solutions can install it. Deployment time depends on the environment; it may take as little as two days or up to two weeks. It requires one executive to implement and maintain it. The product needs tuning every one or two months for maintenance. The engineer has to check for email caches.
What's my experience with pricing, setup cost, and licensing?
Fortinet FortiMail is inexpensive.
What other advice do I have?
You have to consider the specific environment's requirements, including the cost and its impact on the business while looking for a vendor.
I rate Fortinet FortiMail a seven out of ten.
An easy-to-use email solution with reasonable pricing and user-friendly interface
What is our primary use case?
We use this solution to put the server on the FortiMail server. Users acquire a domain, and use emails from the the FortiMail server.
What is most valuable?
The solution has a user-friendly interface. It is easy to deploy and handle. You can easily troubleshoot the issues of the solution.
What needs improvement?
The product should work on licensing and provide more detail once the license is selected for the customer.
For how long have I used the solution?
I have been using Fortinet FortiMail since last month. We are a partner of Fortinet.
What do I think about the stability of the solution?
Fortinet Fortimail is a very stable product. I have compared it with Barracuda devices, and they filter mail servers. Customers prefer Barracuda, but I propose the FortiMail server. Barracuda is expensive compared to FortiMail. I ensure support to customers during the deployment times if they go with Fortinet.
I rate the solution’s stability a nine out of ten.
How are customer service and support?
Support is very good. They provide timely support to the customer.
Overall, I rate the solution a nine out of ten.
Which solution did I use previously and why did I switch?
I have used Barracuda but it is more expensive than FortiMail.
How was the initial setup?
The solution’s initial setup is configurable and easy to manage and handle.
What's my experience with pricing, setup cost, and licensing?
Fortinet Fortimail has reasonable pricing.
What other advice do I have?
FortiMail is easy to integrate, deploy and troubleshoot the issue. I always recommend it to the customer.
A very powerful solution that can be used to protect emails from spam attacks
What is our primary use case?
Fortinet FortiMail is a very powerful product we use to protect our emails from spam attacks and malicious emails.
What is most valuable?
The most valuable feature of Fortinet FortiMail is its fully detailed dashboard. Fortinet FortiMail is fully integrated with other Fortinet products, including the firewall, the analyzer, and the manager.
What needs improvement?
Fortinet FortiMail's pricing could be improved.
For how long have I used the solution?
I have been using Fortinet FortiMail for three years.
What do I think about the stability of the solution?
Fortinet FortiMail is a very stable solution.
I rate Fortinet FortiMail ten out of ten for stability.
What do I think about the scalability of the solution?
Around 130 to 180 users are using Fortinet FortiMail in our organization.
I rate Fortinet FortiMail ten out of ten for scalability.
How are customer service and support?
Fortinet FortiMail's technical support team is very supportive.
How would you rate customer service and support?
Positive
How was the initial setup?
The solution’s initial setup is easy.
What about the implementation team?
We did Fortinet FortiMail's implementation and installation within one hour.
What's my experience with pricing, setup cost, and licensing?
Fortinet FortiMail is a little bit expensive. I rate Fortinet FortiMail a four out of ten for pricing.
What other advice do I have?
I am using the latest version of Fortinet FortiMail.
Fortinet FortiMail needs no maintenance other than upgrades.
I would recommend Fortinet FortiMail to other users.
Overall, I rate Fortinet FortiMail ten out of ten.
Fortimail Email security
Usefull solution for Mail Protection
Has good stability, but its scanning features need improvement for authentic emails
What is our primary use case?
We use the solution to scan the email for phishing or spam. We filter those emails, send them to the server and then deliver them to the end users.
What is most valuable?
The solution has all the essential email scanning features, including bulk scanning, fraud detection, etc.
What needs improvement?
Sometimes, authentic emails get blocked by the solution's firewall. In this case, our network team has to keep tuning the device from time to time.
For how long have I used the solution?
We have been using the solution for the last five years.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a scalable solution. We have 3000 solution users in our organization.
How are customer service and support?
The solution's technical support is good.
How would you rate customer service and support?
Positive
How was the initial setup?
The solution's initial setup process is easy. In case of any difficulties, we contact the vendor's support team. The process involves configuring the policies of the device as part of the information security.
What's my experience with pricing, setup cost, and licensing?
The solution is reasonably priced compared to Cisco.
What other advice do I have?
It is an old and excellent product. You can use it on your organization's core system. I rate it a seven out of ten.
Effective email security and user-friendly GUI interface
What is our primary use case?
We have an on-premises email server. Before FortiMail, we received a lot of spam and malicious emails, causing inconvenience for our users. After implementing FortiMail, it significantly reduced and improved our security.
How has it helped my organization?
Previously, when users received malicious emails, they would engage the IT department and ask for details about the emails they received. It consumed time and resources for IT management. With the implementation of FortiMail, these types of queries have been greatly reduced.
With the implementation of FortiMail, our spamming was reduced, and junk mail was minimized.
What is most valuable?
The key features that I find valuable are the ones related to securing our email server. After implementing FortiMail, the spam, and malicious emails we receive have significantly reduced, making it much simpler to manage. So it has made email server management much simpler.
FortiMail offers a user-friendly GUI interface, which makes it easy for administrators to browse and use. The interface is designed well, and it simplifies the administration.
What needs improvement?
I believe there is room for enhancement in the content security and web security features. These two aspects can be further developed to improve the overall scalability of the solution.
For how long have I used the solution?
We have been using this solution for one year. One year ago, we implemented it. It's the FortiMail version, not the cloud version. It's an on-premises, hardware-based appliance.
What do I think about the stability of the solution?
With one and a half years of experience implementing it, I can say it's not unstable. I think it's up to the mark, so we rate it at nine, indicating high stability.
What do I think about the scalability of the solution?
I would rate the scalability at seven. While FortiMail offers good security, there are areas where improvements can be made, particularly in content security and web security features.
I believe there is room for enhancement in the content security and web security features. These two aspects can be further developed to improve the overall scalability of the solution. We have more than 400 email users utilizing Fortinet FortiMail.
FortiMail handles email monitoring around the clock. It's a big version 24, and it's used over email traffic. We always monitor FortiMail over emails 24/7. All our emails go through FortiMail.
We are using it with 400 email boxes. In the future, we may increase it by 50 more users, and FortiMail is compatible with that. It meets our requirements, and there's no need to increase anything.
How are customer service and support?
Over the past year and a half, we encountered an issue with our website. There was a malicious script on our website that disrupted our email service. FortiMail scans our emails, but due to the malicious script on our website and the same domain, we were unable to receive emails on Gmail.
The reason behind the email blocking was Fortinet FortiMail, which detected the malicious script on our website. We reported the issue to Fortinet, and Fortinet resolved it within an hour. Fortinet's support was excellent, and we would rate it nine out of ten. It was a pretty good support.
How would you rate customer service and support?
Positive
How was the initial setup?
It's not very difficult. It's quite easy with GUI. Within a short span of time, you can easily configure the firewall and FortiMail and integrate them. It's not a big deal. I would rate it as eight.
We received it in December, and within one month, we tested it. After some time, we went live with Fortinet, which took around seven days. So, the deployment process took about five to six weeks.
What about the implementation team?
We implemented it with the support of our distributor. Two technical persons were involved in the deployment process. We deployed the solution with our network administrator with the coordination of our distributor and technical team. They handled the deployment within four to six weeks.
The solution does require maintenance. Routine maintenance is necessary to implement and tighten security policies, especially for handling malicious emails and bypasses in the email solution. You need to stay vigilant and conduct regular searches to identify and respond to potential threats even after implementing FortiMail. Monitoring and maintenance are ongoing processes.
Generally, only one person is needed to handle maintenance tasks. This individual should possess the necessary skills to manage the email server, FortiMail gateway, and firewall. Additionally, they may be responsible for network maintenance as well.
In our case, the person responsible for maintenance is our network administrator. They work in coordination with our distributor and technical team to ensure the smooth operation of FortiMail. This person oversees various aspects of network maintenance.
What was our ROI?
There is definitely an ROI. If we calculate the return on investment and consider the time and effort saved from dealing with spam and email glitches, we feel more comfortable and receive safer emails. Overall, it has been a positive experience.
What's my experience with pricing, setup cost, and licensing?
The solution is quite pricey compared to other competitors in the market. Due to Fortinet's reliability and quality service, Fortinet offers a high cost. We rate it around seven. So, it's pretty pricey.
ur licensing costs for FortiMail are quite high, especially with the currency exchange rates in Pakistan. The costs keep increasing day by day, and we are concerned about it. There are no additional costs. We only pay for the maintenance.
What other advice do I have?
FortiMail is already working on enhancing its next-generation terminology, and there is always room for improvement in various aspects. Fortinet continuously strives to improve its solutions.
I believe they are on the right track with the GUI interface. Overall, I think they are doing a good job. We also prioritize securing our email server against future threats, as I mentioned earlier, by proactively safeguarding it from any potential security vulnerabilities or malicious activities.
Fortinet FortiMail has adopted a GUI interface and made improvements in several areas. I think they will continue to provide routine updates and enhance the email server security further. We have integrated FortiMail with our firewall, which is also from Fortinet, and we didn't face any issues during the integration process.
I believe Fortinet is leading the industry by following international standards and incorporating the necessary features to secure users from future threats. They should continue adding more security features where needed.
Overall, I would rate the solution an eight out of ten.
A stable and scalable solution with good tech support
What needs improvement?
The tool needs to improve its pricing policy. Also, it needs to be more user-friendly. I would want it to improve email security as well.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
I would rate the tool's stability a nine out of ten.
What do I think about the scalability of the solution?
I would rate the solution's scalability an eight out of ten.
How are customer service and support?
The support takes one to two days to respond.
How would you rate customer service and support?
Positive
How was the initial setup?
The tool's distributor supported us with the deployment. The solution's deployment took around one day to complete.
What's my experience with pricing, setup cost, and licensing?
You need to pay additional fees for premium support.
What other advice do I have?
I would rate the tool a nine out of ten. This solution is good for small and medium enterprise companies.