Meltwater Suite
MeltwaterReviews from AWS customer
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Easy to use and solid tool for PR practitioners
What do you like best about the product?
Very strong customer service support. While the solution is easy to use, there are times where we require customer support. The responsiveness of the team has been a great help and a significant differentiator for Meltwater.
What do you dislike about the product?
Occasional system issues - e.g. unable to download articles. Also, not great that we do not even get a one-liner preview of print articles to get a sense of what it is about.
What problems is the product solving and how is that benefiting you?
Keeping a pulse on the company's reputation in the media.
Great tool for social media monitoring
What do you like best about the product?
Simple dashboard creation, multtiple searches, and influencer search tool.
What do you dislike about the product?
It is costly for small businesses. The cheaper plans also offer a very limited number of searches which makes it difficult if you want to monitor many competitors,
What problems is the product solving and how is that benefiting you?
Meltwater alerted us about posts that generated high traffic and the responses to our posts. We also received alerts to some negative feedback and were able to respond in time to address it.
Good client service
What do you like best about the product?
I appreciate the speed and thoroughness of the client servicing team. Product is also user friendly for top level bencmarking
What do you dislike about the product?
Figures and analytics may not be the most comprehensive at times. I will still require another analytical platform to cross-check and double confirm data.
Onboarding process was too intensive on top of my normal workload
Onboarding process was too intensive on top of my normal workload
What problems is the product solving and how is that benefiting you?
Influencer discovery
Good, but could be much better
What do you like best about the product?
The daily digests are great for keeping on top of the publications where our organisation is being mentioned and the customer service team have been amazing and very knowledgeable when I've needed to contact them.
What do you dislike about the product?
We have had many issues with incorrect search results showing up which haven't been relevant. These incorrect items have caused alot of additional work inhouse when it's come to reporting.
What problems is the product solving and how is that benefiting you?
Meltwater is helping us to keep ontop of our media mentions, but the issues with incorrect search results has caused us many issues.
Great for media monitoring and contacts
What do you like best about the product?
Being able to access articles behind a pay wall
What do you dislike about the product?
Not being able to access articles from the AFR.
What problems is the product solving and how is that benefiting you?
Articles behind paywalls - Meltwater allows us to access meaning we don't need multiple subscriptions.
Difficult to find the right contact details for journalists - saving us time.
Difficult to find the right contact details for journalists - saving us time.
Good tool and platform, needs to improve database
What do you like best about the product?
I like the platform is easy to use, very intuitive. The support is also excellent, it has been for a few years. We used to have a chat support that would answer in minutes, which was amazing and so needed when you work in a global company, with different time zones. But team support is quite great, and they are very knowledgeable. I use the platform for PR distribution, media lists, social listening, and influencer outreach. They are good platforms, but for media, they are very US/Canada focused. They have journalists from other countries, but when compared to the competition, they are a bit behind on this. Overall quite a good platform.
What do you dislike about the product?
Lately, they pushed a few minutes to a few hours, and if you want answers in minutes, you have to pay extra. Not cool. Also, it seems they are ALWAYS trying to upsell you, and get you to commit to accessing more tools. It gets tiring after a while. The lack of consistency on the global list of contacts for journalists in other countries is also not great.
What problems is the product solving and how is that benefiting you?
The influencer platform was very nice, I am still learning to use but it made easier to find the right influencers for each business, which would have taken forever to be done manually. It also helps with media monitoring, so we can know right away where and when our company was mentioned. It helps us follow topics of interests as well and competitors. Doing it manually would take forever.
Marketing tasks collated and made easy
What do you like best about the product?
I have access to reporting, scheduling, outreach, and daily updates all in one place
What do you dislike about the product?
There have been occasional glitches but generally they update software and catchup quickly.
What problems is the product solving and how is that benefiting you?
Daily emails with collated news and customised reporting. Social media scheduling. Press releases, journalist outreach.
Effective Media Monitoring Solution
What do you like best about the product?
Meltwater is an effective solution for our media monitoring needs. The platform's user-friendly interface and analytics tools have improved our ability to stay informed about industry trends and competitor activities.
What do you dislike about the product?
Having more extensive integration capabilities would make it more seamlessly integrated into our existing ecosystem.
What problems is the product solving and how is that benefiting you?
Media monitoring
Media Monitoring and more...
What do you like best about the product?
Comprehensive media monitoring capabilities across traditional news outlets (i.e., TV, radio, newspaper), non-traditional outlets (i.e., blogs) and social media. The real-time alerts and daily digests are also exceptionally helpful.
What do you dislike about the product?
It is not the most intuitive platform in terms of setting up various searches, benchmarking, and monitoring.
What problems is the product solving and how is that benefiting you?
Brand reputation management and monitoring.
Fantastic tool for PR and External Comms professionals
What do you like best about the product?
I was introduced to Meltwater when I began my most recent role on a corporate comms team, and it's hard to believe there was a time I didn't use it. Its Newswire tool is incredibly helpful and makes drafting and sending press releases to the media a breeze. I also like that you can search up journalists and contact them directly through the app. Its analytics function is also excellent, and we use it regularly to help track our metrics (the fact that the analytics can be turned into a presentation in a few clicks is also pretty amazing). Definitely an essential platform for professionals in external comms or PR roles.
What do you dislike about the product?
I do feel that Meltwater can be complicated; it takes quite a bit of learning and the navigation isn't always intuitive. Even after using it for a year I know there's a lot I don't understand and I'm not using it to its full capacity. That's not necessarily a bad thing, though -- it's a powerful tool. The customer support team has been very helpful with setting things up, like the automated newsletters, but they can be slow to respond, even in a crisis.
What problems is the product solving and how is that benefiting you?
Probably the most valuable thing to me and my team is its ability to send automated daily newsletters that notify us of all media mentions and industry news. I used to have to monitor channels daily and manually write up a news report for our senior leaders, but since implementing that function, we can each receive the email and look through it ourselves.
The new press release AI tool is also very helpful and works much better than other AI tools at drafting and editing press releases.
The new press release AI tool is also very helpful and works much better than other AI tools at drafting and editing press releases.
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