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    Meltwater Suite

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    Sold by: Meltwater 
    Deployed on AWS
    Meltwater empowers companies with a suite of solutions that span media social consumer & sales intelligence. We analyze 1 billion pieces of content each day and transform them into actionable insights that drive results.

    Overview

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    Meltwater provides an innovative end-to-end suite of solutions that harnesses media social and consumer data and transforms it into insight your business can act on. Our suite analyzes over 1 billion pieces of content each day on top of this we run nearly 15 billion AI enrichments per day to get a more comprehensive picture of whats happening and reveal vital insights that can give your business the competitive edge it needs earlier. Meltwaters suite empowers PR Social Marketing and Research Professionals to be insight pros spanning multiple use cases across media social consumer influencer and sales intelligence.

    With 27K global customers 50 offices across six continents and 2300 employees, Meltwater is the industry partner of choice for global brands across all industries who want to make an impact.

    What we offer

    Media Intelligence Monitor your brand to and build your share of voice authentically understand the market manage brand crises and more. Media Relations Reach key journalists forge long lasting media relationships and unlock new promotional opportunities. Social Listening & Analytics Capture the mentions that matter uncover the insights youve been missing and explore trends. Social Media Management Engage with customers and create bespoke social experiences. Consumer Intelligence Segment audiences based on behaviors attitudes influences and more. Influencer Marketing Convert top creators into long term partners streamlining tasks for impactful results that amplify your brand. Sales Intelligence Optimize your prospecting strategy achieve higher conversions reduce churn and encourage customer loyalty. Data and API Integration Plug social and media intelligence into your business. Meltwaters API and Data Integration empowers to unify your data and centralize your reporting.

    With Meltwaters PR and Communications suite you can:

    Capture opportunities and minimize threats by proactively monitoring news social media and other media types to stay ahead of trends and potential issues.

    Engage authentically by centralizing media outreach to discover research and connect with journalists building meaningful press relationships.

    Inform and influence key stakeholders by creating compelling newsletters and briefings to keep stakeholders employees and community members effectively informed.

    Demonstrate impact and prove value by showcasing metrics like AVE share of voice and sentiment with dynamic dashboards and detailed reports.

    Integrate these key capabilities to transform how you manage PR and media relations making your efforts more strategic efficient and impactful.

    With Meltwaters Marketing suite you can

    Get closer to your customers in real-time Benchmark brand performance and Improve targeting and audience engagement Partner with activate manage and measure the right influencers who perform and align with your brand and what it stands for Connect with your audience and grow your brand whilst being on top of industry trends to create messaging and content that resonates Use consistent KPIs to track campaigns and understand customer feedback to improve operations

    With Meltwaters Marketing suite you can:

    Gain a 360 degree view of consumer and market intelligence whilst benchmarking the competition with structured metrics Benefit from unlimited media social and consumer intelligence data that fuels insights at any scale Deliver timely and strategic insight tailored to each role and department across the organization Complement traditional research with always on insights tapping into spontaneous unsolicited conversations. Illuminate white space opportunities and inform questions or areas to focus on that traditional research wont or cant Smart Technology that transforms data into strategic actionable insights

    For custom pricing, EULA, or a private contract, please contact partners@meltwater.com , for a private offer.

    Highlights

    • Unlimited ad hoc searching across the worlds largest source base Meltwater gives you unlimited keyword search capability with no caps on result volumes. That means you can search the most comprehensive dataset in the industry for as many different keywords brand names or hashtags as you like and you wont be billed extra no matter how many results those searches produce.
    • AI Powered Insights and Infrastructure AI has been at the heart of what weve done for 20 years. Our AI models make more than 15 billion inferences per day. We provide AI capabilities that stretch across three key themes 1)Explanatory 2)Correlative and 3)Actionable. Explanatory helps with identifying the what why and who. Correlative focuses more on identifying where something is heading. Actionable looks to offer assistance with what to do next.
    • One suite many use cases With Meltwater you can power mission critical use cases including 1. social listening 2. media intelligence 3. social media management 4. influencer marketing 5. consumer intelligence and more under one fully integrated suite. Unified data and reporting make it easy for you to strategize cross department reporting from one single source of truth.

    Details

    Delivery method

    Deployed on AWS

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    Features and programs

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    Meltwater Suite

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    Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
    Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator  to estimate your infrastructure costs.

    12-month contract (1)

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    Dimension
    Cost/12 months
    Meltwater Suite
    $0.01

    Vendor refund policy

    Meltwater does not offer refunds for licensed product purchases.

    Custom pricing options

    Request a private offer to receive a custom quote.

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    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Resources

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    Support

    Vendor support

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

    Customer reviews

    Ratings and reviews

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    2163 external reviews
    Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
    Alternative Medicine

    Works as expected

    Reviewed on Jul 15, 2025
    Review provided by G2
    What do you like best about the product?
    The Engage Publish feature works as intended, allowing me to easily schedule posts.
    What do you dislike about the product?
    Key features missing like location tagging and granular reporting.
    What problems is the product solving and how is that benefiting you?
    We needed a platform to enable us to approve and schedule posts using a multi-step approval workflow.
    Gratus K.

    Social Media Master

    Reviewed on Jul 07, 2025
    Review provided by G2
    What do you like best about the product?
    It helps to collate all social media comments in one place. useful tool to manage social media coverage. it was very easy to implement and customer support for training and other issues has been on time.
    What do you dislike about the product?
    So far nothing to dislike, it is good tool so far and I don't have any negative thoughts about it.
    What problems is the product solving and how is that benefiting you?
    Helps us to keep a tag on positive and negative social media comments across platform in one place.
    Tali A.

    So disappointed in both the tool and the lack of customer care

    Reviewed on Jul 01, 2025
    Review provided by G2
    What do you like best about the product?
    Really unhappy with my experience so i don't have many good things to say
    What do you dislike about the product?
    Misrepresentation of Twitter Monitoring Capabilities
    I was led to believe that Meltwater would allow me to monitor broad conversations around my brand—including untagged mentions. In reality, my package only includes tagged mentions (i.e., people who @ our account), which are already visible to us without the need for a paid tool.

    Loss of YouTube Monitoring Functionality
    One of the key reasons I signed up for Meltwater was the ability to track YouTube mentions. This functionality was silently removed without prior notice or a reduction in fees, rendering the tool largely redundant for our use case.

    Inadequate Customer Support & Rigid Contract Terms
    I’ve raised these concerns and have received nothing more than a reminder that I am “tied into a contract,” with no proactive support or attempt to rectify the situation. This response feels dismissive and fails to acknowledge the responsibility Meltwater holds in accurately setting expectations. At the cost of the software, there should be customer support.

    Lack of Value for Purpose
    My core goal was to monitor organic, broad-based brand mentions and to assess the effectiveness of marketing campaigns through mention volume trends. Meltwater, in its current state, fails to deliver this in any meaningful way.
    What problems is the product solving and how is that benefiting you?
    nothing
    Higher Education

    It's like having an extra team member

    Reviewed on Jun 26, 2025
    Review provided by G2
    What do you like best about the product?
    I love the ease of use, ability to set up all kinds of alerts, ability to research reporters and the analytics.
    What do you dislike about the product?
    I am new to Meltwater, so I'm not sure if it's available, but I'd love to get a high level monthly engagement report.
    What problems is the product solving and how is that benefiting you?
    We have a very small team, so it helps us have extra eyes and ears out in the marketplace.
    Phanalphie R.

    Team expansion through Meltwater

    Reviewed on Jun 25, 2025
    Review provided by G2
    What do you like best about the product?
    I really enjoy the data and analytics that Meltwater provides me and my team. When you're a small shop, it's important to use technology in a way that expands capacity.
    What do you dislike about the product?
    Sometimes the organization of information can be a bit confusing in terms of where to access certain content.
    What problems is the product solving and how is that benefiting you?
    Me water helps us to quickly pull together information for reporting purposes. We also appreciate the ability to published to multiple platforms from a single dashboard.
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