Meltwater Suite
MeltwaterReviews from AWS customer
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Good platform
What do you like best about the product?
The reach with media.
What do you dislike about the product?
That does not have the best coverage on all social networks like Facebook or TikTok.
What problems is the product solving and how is that benefiting you?
Know the coverage of very specific topics.
Full service
What do you like best about the product?
How user-friendly the platform is and the speed it has for delivering data.
What do you dislike about the product?
In general, Instagram has a bit of trouble tracking data since it shows us all the content.
What problems is the product solving and how is that benefiting you?
Currently, brands urgently need to know what is being said about them on social media, which is why Meltwater helps us stay aware of the conversations and anticipate potential crises.
The experience has been excellent
What do you like best about the product?
I like being able to monitor thmy brands information on media ouleys
What do you dislike about the product?
Having short videos informing step by step how to do each thing would be ideal.
What problems is the product solving and how is that benefiting you?
It helps to find the published news and see the reach and value of each one
Good tool but with areas for improvement
What do you like best about the product?
The ease of performing basic listening and the ability to filter through advanced searches using special operators.
What do you dislike about the product?
There are many searches that are not completed, either because the means required is not in the search index or because there are some issues or limitations with the APIs of social platforms.
What problems is the product solving and how is that benefiting you?
Some media are not found in the Meltwater catalog. There are limitations in social listening, such as Facebook. Recently, we do not have access to TikTok data since February 2024. Sometimes it is perceived that it does not perform a complete search in the media used, as comparisons have been made in searches with Google and there are many results that Meltwater does not show. Some issues when incorporating new newsletters as they do not display images, and when clicking on the articles from the mobile device, it tries to open the application and not the article in the media.
Great Experience!
What do you like best about the product?
We love the ease of finding new media contacts
What do you dislike about the product?
We currently don't dislike anything about the service
What problems is the product solving and how is that benefiting you?
Finding journalists where they are at in this ever-changing landscape. Issuing press releases/
Klear Review
What do you like best about the product?
Klear is very good to find Influencers as it gives very good filters, Also if you are the influencer, brands are easily able to find you right from the platform. It provides amazing insights which are crucial for decision making
What do you dislike about the product?
The Payment Option is frustrating to setup as they use tilpalt, You have to enter a lot of sensitive bank information though its very safe just time consuming
What problems is the product solving and how is that benefiting you?
Easily conecting brands with the right influencer
Great customer service -- solutions driven!
What do you like best about the product?
Running social media accounts across multiple platforms can be tricky. Meltwater helps to simplify that process. Although our organization uses Meltwater for both Media Reporting and social media, I find some of my favorite features lie within the Engage platform.
Additionally, Meltwater's trainings, webinars, and knowledge base are top notch. Even when the problem cannot be directly resolved, our account manager and success rep help navigate the issue and provide the closest solution possible! I've also used the chat feature on the website, which has been super helpful with answering quick-hit questions I might have on the fly.
Additionally, Meltwater's trainings, webinars, and knowledge base are top notch. Even when the problem cannot be directly resolved, our account manager and success rep help navigate the issue and provide the closest solution possible! I've also used the chat feature on the website, which has been super helpful with answering quick-hit questions I might have on the fly.
What do you dislike about the product?
There's a lot to do within this platform, and it can get overwhelming. Some of the publishing capabilities through Engage could use improvement, including ability to select thumbnails (both sizes) for Instagram Reels and caption files for accessibility purposes.
What problems is the product solving and how is that benefiting you?
Meltwater gives a clear picture of how our social media and media relations efforts are performing. This snapshot helps our department stay aligned with our departmental goals and informed on the best practices across our marketing strategies.
Powerful, sometimes confusing tool for our external comms team
What do you like best about the product?
Meltwater has thorough customer support and a powerful set of features. When we have come across issues, with some guidance our support staff has helped set up our features to be extremely useful and minimize
What do you dislike about the product?
The UI can be extremely confusing and not intuitive in places.
What problems is the product solving and how is that benefiting you?
Meltwater lets us control a lot of our social media in one place and helps us make connections with journalists that we wouldn't otherwise be abe to access. It also helps us track the sentiment and language used in relevant conversations to use and places it into our inbox without us needing to spend manual time searching and reviewing.
It has been slightly lackluster.
What do you like best about the product?
End of year reporting and building coporate partnerships.
What do you dislike about the product?
Confusing and not able to properly execute.
What problems is the product solving and how is that benefiting you?
Build reporter lists and media mentions.
Great tools and responsive service
What do you like best about the product?
I love how responsive their team is to helping you achieve your goals with their program. They are helpful in teaching us best practices when using their system and are very responsive to questions and inquiries. Additionally, their system is constantly improving and getting new features.
What do you dislike about the product?
A tool is only useful if the person using it is knowledgeable about how to use it. So, the things I dislike are the parts that I need more training to fully utilize. The only other parts is that sometimes with new updates older features get moved and it can be harder to locate them (i.e. content streams used to be available as a widget in reports and now it is only available through reports automatically made from a search).
What problems is the product solving and how is that benefiting you?
Meltwater saves us so much time by allowing us to get all the articles, posts and bradcasts published about our clients in an easy dashboard rather than us having to search through many sites for any relavent news. It also allows us to see how our pitches were recieved by our media targets.
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