Meltwater Suite
MeltwaterReviews from AWS customer
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Very good experience with Meltwter
What do you like best about the product?
Fairly easy to use once you've gotten set up. Lotsa sources. Easy to produce newsletter and fiddle around with revisions.
What do you dislike about the product?
Am surprised that not all stories are available although that maybe more of a function with paywalls but every now and then a story doesn't appear when I think it should. Could be easier to use "field searching" for example using ingress
What problems is the product solving and how is that benefiting you?
Media coverage/current awareness of Canadian credit union activities. Assess media coverage of CCUA press releases. Haven't realized many benefits as to press releases as they aren't being picked up by a lot of media/internet sites.
Recommendations to others considering the product:
This is a very good product that includes over 7000 Canadian internet sources. It is fairly easy to use.
I love using Meltwater!
What do you like best about the product?
My favorite Meltwater functions are the analytics and influencer information. I like that provides data and analytics that are easy to obtain. My favorite features are the AVE, Impressions, Trend bubbles and the fact that you can research influencers by topic or by name and outlet. Using the meltwater system is pretty intuitive and doesn't take a long time to understand. I also like how you can separate raw data from analytical data.
What do you dislike about the product?
Some things that are frustrating about meltwater is the data set range. IF there is a lot of data, it gets cut off at 10,000 pieces of press. Sometimes it takes forever for pieces of press to load. When exporting small amounts of press, it takes a while for the export to come through - same with the outputs.
What problems is the product solving and how is that benefiting you?
Meltwater helps us recognize the value of the media hits we provide to our clients. AVE and reach are our key factors in determining this value.
Recommendations to others considering the product:
Meltwater is fantastic and so easy to use! It provides data and analytics that are easy to obtain. My favorite features are the AVE, Impressions, Trend bubbles and the fact that you can research influencers by topic or by name and outlet. Using the meltwater system is pretty intuitive and doesn't take a long time to understand.
I use Meltwater on a daily basis for monitoring, pulling reach, and gaining contacts.
What do you like best about the product?
I like how user-friendly the tool is and how seamless the influence database works with the monitoring. My typical use, besides monitoring includes pulling number of hits and total reach. I love that you can sort by reach, date, etc.
What do you dislike about the product?
I don't like that hit sentences are not included in the email output, or when I share tagged items via email. I often stumble across media contacts with no data in the system, and that can be frustrating.
What problems is the product solving and how is that benefiting you?
Stakeholders are asking form more and more data on our PR efforts, and being able to quickly pull that info helps tremendously. We've also been able to more effectively reach journalists in an ongoing way since we added the influencer database earlier this year.
Efficient Media Software With Excellent Client Service
What do you like best about the product?
The client service aspect and capacity to troubleshoot is excellent. I have experienced outstanding responsiveness and a willingness to remedy issues as they arise. The account rep assigned to my organization is thoughtful and analytical and very familiar with the platform.
What do you dislike about the product?
I have only been using the system for several months, so am still learning how to maximize the options.
But one aspect that has been quirky is the formatting program; it seems a bit challenging to modify text.
With a Word doc one can very easily modify text, but with this platform, things take more steps to do the same modifications. I have mentioned this to our account rep and understand they are looking into it.
But one aspect that has been quirky is the formatting program; it seems a bit challenging to modify text.
With a Word doc one can very easily modify text, but with this platform, things take more steps to do the same modifications. I have mentioned this to our account rep and understand they are looking into it.
What problems is the product solving and how is that benefiting you?
We began Meltwater with few an insubstantial press/media contact lists. In consultation with our account rep, we were able to identify target segments and create several new lists to serve our needs. Also, we were able to integrate our existing media lists into the program to augment what was there. Another thing that was helpful is that Meltwater staff set up a press release template for our organization so I can simply duplicate it each time I need to send a press release, eliminating the need to do a new set-up (design) each time.
This is a useful time-saving benefit.
This is a useful time-saving benefit.
Recommendations to others considering the product:
-Ask questions about the media resources for your target industry. Meaning, does Meltwater have journalists and outlets who cover this field?
-Prepare to migrate your media contact lists to Meltwater by having them available to your account rep if you need help for this.
-Set up a template press release (or whatever your purpose of using Meltwater will be) so you can duplicate it for each send and not have to set it up anew each time.
-Add your own email to all your lists so you will receive whatever you send out.
-Prepare to migrate your media contact lists to Meltwater by having them available to your account rep if you need help for this.
-Set up a template press release (or whatever your purpose of using Meltwater will be) so you can duplicate it for each send and not have to set it up anew each time.
-Add your own email to all your lists so you will receive whatever you send out.
Meets corporate needs
What do you like best about the product?
Meltwater Engage's inbox is great, and the way customer service teams can integrate
What do you dislike about the product?
Sometimes platform doesn't keep up with the new features added to Facebook/Twitter
What problems is the product solving and how is that benefiting you?
Better cross-functional team integration for social media
A good central resource for social listening and publishing
A good central resource for social listening and publishing
I use Meltwater for tracking eMarketer's mentions in the media.
What do you like best about the product?
I like the ability to sort the media into lists, such as tier 1 and tier 2.
What do you dislike about the product?
The website is difficult to navigate. The steps needed to complete often simple tasks are not intuitive.
What problems is the product solving and how is that benefiting you?
We are able to track our mentions and separate them into categories, so I can see which types of outlets have cited us and in what countries/regions.
This product is easy to navigate and customize for our purposes.
What do you like best about the product?
The customer service I receive from my Meltwater representative.
What do you dislike about the product?
The number of entries I receive in my daily report can be several hundred.
What problems is the product solving and how is that benefiting you?
The ability to track mentions of our corporate name and brand product.
Recommendations to others considering the product:
Take the time to speak with a member of the Meltwater team. They are extremely knowledgeable and can customize their services to meet your needs. They are also responsive and supportive once you are a customer.
The experience has been an upgrade for media monitors.
What do you like best about the product?
The news captured for my clients and the time it saves me while monitoring.
What do you dislike about the product?
Some articles do not get picked up by Meltwater, especially those that are behind a paywall.
What problems is the product solving and how is that benefiting you?
We are able to send analytics and save time monitoring for articles by having the software do it for us.
Recommendations to others considering the product:
This is a great product to use in PR. It saves time as well helps find the best opportunities for clients. Highly recommended.
Meltwater makes my life a lot easier!
What do you like best about the product?
I like using Meltwater news the most. I like that the contacts automatically update when there has been turnover in a position. I also like how easy it is to send press releases out through the system.
What do you dislike about the product?
Sometimes the press releases hit spam, but I always follow up anyway with reporters to make sure they see the press releases.
What problems is the product solving and how is that benefiting you?
I'm a one man show, so Meltwater helps me save time by keeping up with my contact list and reporting. The reporting system saves me HOURS of work.
Meltwater has pros and cons
What do you like best about the product?
Usability, nice platform, easier to navigate than Cision. Love the daily digest and newsletter function. I like the descriptions of the reporters and the feature that shows what they have recently written and links to their twitter pages
What do you dislike about the product?
Don'y like that you can't search by beat within a certain news outlet. Don't think the metrics are great.
What problems is the product solving and how is that benefiting you?
PR function, media monitoring, press outreach
Recommendations to others considering the product:
Worth a try.
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