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Rich in digital, weak in print
What do you like best about the product?
The Meltwater monitoring platform is quick to provide results and makes bench marking easy.
What do you dislike about the product?
Onboarding is not as smooth as promised and responses are slow when you need assistance. Print monitoring is week and the sales and account management team doesn't know what was promised in the sales process.
What problems is the product solving and how is that benefiting you?
Media monitoring and reporting is made much faster than other services.
Recommendations to others considering the product:
I'm still determining if it was the right move. Meltwater is working to meet our needs but very slowly. Things that should have been set up when we went live were not and the account manager we got clearly wasn't familiar with us, our needs, our goals or what was promised prior to our first contact.
Very useful but a bit slow and clunky
What do you like best about the product?
I'm a fan of the platform's capabilities. There are some awesome functions on the platform. I use it all the time for social listening. I love the popularity platform to determine when social spikes occur and the social functions for TWITTER are super built out. The ones I use most under the Twitter social tab are most retweeted and hashtag use.
What do you dislike about the product?
It's not SUPER intuitive. I think there's a lot it could do to be better. For example, on the overall popularity section, why cant I click a date to take my to that date to find a social spike rather than having to go reset my search parameters? Aside from that, it's fairly slow sometimes and is really only useful as a Twitter analytics tool. The traditional media, blogs, forums and other social platform functions aren't really very robust at all and could be improved.
What problems is the product solving and how is that benefiting you?
Knowing what drives conversation around a brand is extremely valuable for what I do. In my industry, it's extremely important to understand how and why people talk about a certain subject and Sysomos is a fantastic tool for providing that pulse on conversation.
Recommendations to others considering the product:
Know what you need before purchasing. It's a very specific tool - Twitter-only. So keep that in mind.
Great visual appeal for analytics -- not-so-great customer service
What do you like best about the product?
The visual appeal. The back-end was more user-friendly than other companies' I demo'ed.
What do you dislike about the product?
We were sold out on a contract that included features that were not actually available when Meltwater migrated to its new platform. At that time, there was no ability to export charts with numbers or percentages to represent the information displayed in the charts (which would have just been names/titles and chunks of color).
When called to attention, our Acct Rep would make promises and never follow through, and then he just stopped responding entirely.
When called to attention, our Acct Rep would make promises and never follow through, and then he just stopped responding entirely.
What problems is the product solving and how is that benefiting you?
We were trying to consolidate platforms and have a reliable service for media monitoring and analytics.
Great for Media Mentions and Outreach
What do you like best about the product?
For media and public relations monitoring, the features are really great but they take some time getting used to. I recommend working with someone from their team for a product tutorial and to answer any questions. For the price, you want to make sure you're getting the most out of it.
The media database is also really large and helps with managing our public relations outreach. I also like that you can add your own contacts to the database.
The media database is also really large and helps with managing our public relations outreach. I also like that you can add your own contacts to the database.
What do you dislike about the product?
This product is very expensive. It is the best product we have found to meet our needs, so we accept it for what it is. I do wish there were more options for social media monitoring - the service would be completely worth the price and save us from having to find another expensive product to use.
What problems is the product solving and how is that benefiting you?
Public relations outreach, social media monitoring, journalist database
Recommendations to others considering the product:
Meltwater is expensive, but it's the best of the best. We haven't found another service that could give us the same features.
Promising but buggy new interface
What do you like best about the product?
Tracks press coverage, can categorize coverage. Has reporting tools that look pretty cool, but I haven't had the time to investigate.
What do you dislike about the product?
Meltwater launched their new platform several months ago, but it's pretty buggy and has been since we started using the new system. It's hard to learn how the platform works since I'm never sure if a problem is user error or a bug.
What problems is the product solving and how is that benefiting you?
Their new platform isn't working well for us - the functionalities look cool in demo, but aren't showing up for us. We're also encountering issues with the newsletter we're supposed to send from Meltwater every week.
Recommendations to others considering the product:
Make sure that you have a dedicated consultant who will walk everyone through their platform and is responsive to any issues. We also don't use it *that* often and so have a weird new interface has taken some time to get used to (especially considering bugs)
Good product for overall view of media landscape
What do you like best about the product?
It provides a very simple user interface to navigate through. Once you set up your Boolean query, it's very easy to create dashboards to get high level insights.
What do you dislike about the product?
It's hard to weed out the noise like press releases and wire pickup. The word cloud isn't really that useful as it provides such general terms it doesn't give any real insight.
What problems is the product solving and how is that benefiting you?
We're tracking the competitive media landscape, helping identify trends in the marketplace and monitoring our own brand perception in the media.
Recommendations to others considering the product:
They just switched to a new platform, which is much faster and easier to use than the old platform. Not all features have migrated over, but if they continue to add to the features, it will become a very capable media monitoring tool.
Meltwater has become a key tool at my PR firm in terms of media monitoring and list building.
What do you like best about the product?
I really like the amount of different features available in terms of searching content, creating media lists and setting up alerts.
What do you dislike about the product?
I dislike the way roles are listed on media contact listings. It makes it difficult to figure out a reporter's beat.
What problems is the product solving and how is that benefiting you?
My company has the benefit of forming media lists quickly and often and having access to both emails and phone numbers is very useful.
Recommendations to others considering the product:
Meltwater is an excellent tool for PR firms who spend a majority of their time tracking news and pitching to different outlets. The service is very up to date which is extremely helpful when forming media lists.
Great service most of the time
What do you like best about the product?
Clips searches are fantastic and the monitoring service is nearly instantaneous in terms of reporting
What do you dislike about the product?
Sometimes when searching for contacts from smaller media outlets the results are inaccurate. Also, the article sentiment is often inaccurate just because in PR we have an embedded point of view, so a positive article for someone else may be negative for us, so this feature isn't really useful.
What problems is the product solving and how is that benefiting you?
We use this a ton for media lists and determining proper targets for media pitches. We also use it frequently for media monitoring and clips searches so we can provide coverage snapshots to clients.
Recommendations to others considering the product:
It's a fantastic service overall and makes my life as a consultant infinitely easier.
Meltwater is Great If You Know What You're Looking For
What do you like best about the product?
Meltwater does a great job of aggregating news from multiple sources and organizing them in an easy to read and sortable manner. Their media services are also great. I love the fact that I can look at recent articles from journalists to get a better idea of their writing style and topics.
What do you dislike about the product?
Often times there is too much information. Press release pickups and earnings articles can often muck up a report making it harder to produce accurate reports
What problems is the product solving and how is that benefiting you?
Media monitoring and tracking for reporting purposes.
Recommendations to others considering the product:
Work directly with the support team to help define your searches and terms. They are very open to helping you improve your searches.
Features do not work as marketed, poor customer service
What do you like best about the product?
There is nothing about this product I would recommend to a colleague.
What do you dislike about the product?
Some features were appealing, but because the media lists and news monitoring features were incomplete and inaccurate, features such as reporting, analytics, and press release distribution became useless.
Incomplete and inaccurate media lists, which rendered the press release distribution function useless because we couldn't send a press release to the reporters or influencers we were trying to target.
News monitoring is not comprehensive and misses simple things Google can pick up (and there is not integration option with Google search)
Analytics function was rendered useless, since the media montioring did not pick up all media coverage of clients.
Product would go down and not function for hours at least once a week.
Poor customer service (Impossible to get a timely response from account managers and when they did respond, they were always looking into solutions, but rarely provided solutions)
Incomplete and inaccurate media lists, which rendered the press release distribution function useless because we couldn't send a press release to the reporters or influencers we were trying to target.
News monitoring is not comprehensive and misses simple things Google can pick up (and there is not integration option with Google search)
Analytics function was rendered useless, since the media montioring did not pick up all media coverage of clients.
Product would go down and not function for hours at least once a week.
Poor customer service (Impossible to get a timely response from account managers and when they did respond, they were always looking into solutions, but rarely provided solutions)
What problems is the product solving and how is that benefiting you?
No benefits realized with this software.
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