Meltwater Suite
MeltwaterReviews from AWS customer
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Excellent resource for quick, live social listening insights
What do you like best about the product?
Sysomos allows me to pull social insights and user verbatims from Twitter as well as other social channels and sort by authority score, shareability and influencer communities.
What do you dislike about the product?
Outside of Twitter, the ability to pull deep insights from Instagram and Facebook is more difficult and offers less information.
What problems is the product solving and how is that benefiting you?
Social listening, community management, influencer evaluation and identification.
Recommendations to others considering the product:
Sysomos is a powerhouse listening tool for Twitter insights but you may want to look elsewhere for other social platform research.
One Tool with Many Uses
What do you like best about the product?
The versatility - for making media lists, coverage reports, monitoring for newswire pickup, searching for news coverage in print and online.
What do you dislike about the product?
The interface for compiling data could be easier to navigate.
What problems is the product solving and how is that benefiting you?
Monitoring for news coverage, seeing exactly where news wire stories were picked up, making reports.
Meltwater's new platform is easy to use
What do you like best about the product?
Meltwater's revamped interface makes it easy to use ad-hoc searches. You now have the option of creating a complex boolean search after setting up your initial search - this is really helpful in reducing noise.
Also, their service is outstanding.
Also, their service is outstanding.
What do you dislike about the product?
Sometimes the page doesn't load and it hangs your browser.
What problems is the product solving and how is that benefiting you?
Meltwater can generate reports to give a measurement on how effective the campaign was
Works well, still learning.
What do you like best about the product?
The graphics and visuals are great for understanding the results.
What do you dislike about the product?
Some features are confusing, but I'm working on understanding how each work and help.
What problems is the product solving and how is that benefiting you?
I am new to the product and still working on how it can help solve my problems and reach my goals.
Meltwater and Melt Time
What do you like best about the product?
Value of Meltwater is the ease of use for both the users and the administrative side
What do you dislike about the product?
Learning the Admin side is somewhat lengthy but when it clicks, it clicks
What problems is the product solving and how is that benefiting you?
PR analytics, Media monitoring,
Value of Meltwater is the ease of use for both the users and the administrative side
Value of Meltwater is the ease of use for both the users and the administrative side
Recommendations to others considering the product:
Value of Meltwater is the ease of use for both the users and the administrative side
Meltwater is great!
What do you like best about the product?
Reporting and analytics provide great support for our business.
What do you dislike about the product?
I dislike the clunkiness at times. They have gotten better.
What problems is the product solving and how is that benefiting you?
Media Valuation is very important to us.
Recommendations to others considering the product:
Reporting is very thorough and customer service is stellar.
Makes My Job Easy to Do
What do you like best about the product?
Meltwater is the easiest media monitoring tool I have used. It also makes it easier to find the journalists I am trying to reach.
What do you dislike about the product?
Only a couple of us can log in at one time, so that can cause a problem.
What problems is the product solving and how is that benefiting you?
We are able to monitor media mentions and social media mentions. It is easier to track than other tools out there.
Recommendations to others considering the product:
Try it out and you will love it!
Gotten much better!
What do you like best about the product?
Used it two years ago and was disappointed with how few contacts it had, though liked the topic search. But explored it more recently and was much more impressed with the new optimizations in terms of search possibilities and global reach of contacts. My org almost switched to it.
What do you dislike about the product?
the scope of contacts, how its not friendly to blast to contacts and lack of reach in as many countries as vocus
What problems is the product solving and how is that benefiting you?
need a database that can reach global contacts and allows you to send blast emails to contacts.
Recommendations to others considering the product:
Not great if you are a global org. However, the targeted search is super helpful if you are often search for niche targets in very specific industries
Imperfect but gets the job done
What do you like best about the product?
I like the search options for boolean or keywords when doing a scan. It also impressively goes back years. There are also many search options when looking for a reporter such as you can search by outlet, journalist, DMA, or beat and then within a filter, search for keywords which is great. I also like that you can save lists or export lists very easily.
What do you dislike about the product?
Meltwater does not do a good job of keeping up with when reporters change outlets or beats. There is also no way for a user like myself to send a ticket to the Meltwater folks alerting them of the change, which would make corrections in the database faster. Many reporters also have the generic newsdesk as their e-mail. And there are often typos in names that is embarrassing when sending a mail merge. Also, they do not catch WSJ or NYT articles.
What problems is the product solving and how is that benefiting you?
Meltwater helps with media monitoring and creating media lists. It saves time of searching outlet by outlet.
Recommendations to others considering the product:
It is a great tool but definitely not exhaustive when creating media lists and not always up to date. Always double check.
Meltwater PR for Non-Profits
What do you like best about the product?
The influencer database of media contacts is easily searchable by different categories, from beats to geography to roles; Media contacts are also searchable by a topic or keyword that might be trending in the news,
What do you dislike about the product?
They haven't updated their product to include the option to create a news release template, and only recently was it possible to add our company logo to our distributions; Building a targeted media list is generally cumbersome, in some cases a two-hour task.
What problems is the product solving and how is that benefiting you?
Creating more awareness of our organization and its mission. After a year using this product, our benefits have been minimal.
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