Meltwater Suite
MeltwaterReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
2,168 reviews
from
External reviews are not included in the AWS star rating for the product.
Excellent Service, Heavy Lift to Get Started
What do you like best about the product?
The tools are excellent and provide great insights into our industry. It allows us to see what is being shared from all over the web.
What do you dislike about the product?
It's a HUGE product and is overwhelming to get started. We have a small team and find it difficult to carve out time to really spend in the software. The team has been useful but it still seems that we've barely scratched the surface.
What problems is the product solving and how is that benefiting you?
We can hear what is being published and shared across the web about our industry.
Decent platform
What do you like best about the product?
UI is nice, customer service is nice as well. New AI features to explore
What do you dislike about the product?
Cannot see comments and likes for individual posts in an easy way
What problems is the product solving and how is that benefiting you?
Posting on social at scale
End to End Comms Platform
What do you like best about the product?
I appreciate Meltwater for its integrated capabilities in PR and social media management, making it ideal for teams needing both functionalities. It allows me to monitor issues comprehensively, which is essential for staying informed and proactive.
What do you dislike about the product?
It provides robust social media monitoring tools, but it falls short in a few key areas. The API limitations are more noticeable compared to similar apps, which can hinder integration with other platforms. Additionally, the reporting feature lacks intuitiveness, making it challenging to extract and analyze data effectively. These aspects could benefit from improvement to enhance user experience.0
What problems is the product solving and how is that benefiting you?
Meltwater offers a centralized platform for cross-departmental analytics and monitoring, aggregating data from social media, news sources, and online platforms. It enables us to gain comprehensive insights into brand reputation, competitor activities, market trends, and campaign effectiveness in one integrated solution. This facilitates informed decision-making across various departments, enhancing overall strategy and performance management.
Customer Care at Its Finest
What do you like best about the product?
Our Meltwater team is so dedicated to finding solutions. We have been so pleased with our collaboration, especially coming from a partner who was not as engaged. We are looking forward to launching Amplify, as well, and have has full support in putting a plan together.
What do you dislike about the product?
Occasionally there are data interruptions, but our reps and the engineers are quick to address it.
What problems is the product solving and how is that benefiting you?
We now have a central location for all of our media outreach/analytics and social media functions.
Meltwater Summit Thoughts 2024
What do you like best about the product?
Meltwater brings amazing capabilities to search online content, identify influencers, collect data, and present that data, and engage with communities in whatever field you are in.
What do you dislike about the product?
Some of the packages are silo'd and don't integrate that well with each other. I would like slightly greater integration within the platform.
What problems is the product solving and how is that benefiting you?
Meltwater allowed our team to find the critical content that may be interesting to our user base. It also allows us to engage with our community and release content to targeted outlets to broaden our reach.
Has the best industry data, insights & contacts
What do you like best about the product?
I love the user-friendly database of the platform. All of my team members with a range of expertise and skillsets can use it easily.
It also has the best data as far as platforms and publications it scrapes, metrics and analytics, and journalist contact info.
It also has the best data as far as platforms and publications it scrapes, metrics and analytics, and journalist contact info.
What do you dislike about the product?
There are some sorting and organizing features, as well as blind spots, that could be addressed.
What problems is the product solving and how is that benefiting you?
It's helping us keep all of our monitoring, metrics & outreach in one place with an expansive database available.
Sometimes hard to make sure you take the time every day to get full value. More automation.
What do you like best about the product?
The summit!
All joking aside the ability to stay up to date and current.
All joking aside the ability to stay up to date and current.
What do you dislike about the product?
Sometimes you get a lot of noise in the mix.
What problems is the product solving and how is that benefiting you?
Better media monitoring. Before I was doing it manually.
Making life easier with Meltwater
What do you like best about the product?
Meltwater is super helpful for my day to day. Whether it's sorting journalists or writing press pitches. I always know meltwater will have my back.
What do you dislike about the product?
Sometimes meltwater just doesn't work... but the support team is very helpful.
What problems is the product solving and how is that benefiting you?
My main one isn't here, but building and writing press pitches!
Great for tracking breaking news and customer sentiment.
What do you like best about the product?
I like the tagging feature which helps me filter between our county government and specific elected officials.
What do you dislike about the product?
I would love to see more smaller publications in the explore feed.
What problems is the product solving and how is that benefiting you?
We are definitely going to add the influencer package so we can find more brand ambassadors to share how the county helps them.
I really like the tools, but find it overwhelming at times
What do you like best about the product?
I like that it is constantly updating and modernizing.
What do you dislike about the product?
I get overwhelmed by the tool. I don't feel like I fully can grasp everything it offers and understand how to use it
What problems is the product solving and how is that benefiting you?
It is restrictive on what platforms it monitors. I wish it was connected to Facebook, Instagram, TikTok
showing 201 - 210