Meltwater Suite
MeltwaterReviews from AWS customer
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Useful but not directly for my job
What do you like best about the product?
It helped us track social media mentions.
What do you dislike about the product?
I kept asking the representative how it would be useful for a journalist such as myself beyond social media listening, and he said it would be useful to find popular keywords for stories. While technically true, there are much less expensive ways to do so.
What problems is the product solving and how is that benefiting you?
It's good to see where our viewers are getting our content.
Great for Ad Hoc Social Listening within Twitter
What do you like best about the product?
Great at seeing third party connection to conversation sources and extremely helpful in planning media and content based on historical volume
What do you dislike about the product?
Really only reliable on Twitter, and extremely expensive for one log in . Also has a limited capability to deduce out paid from organic
What problems is the product solving and how is that benefiting you?
Social listening, organic conversation growth, micro influencer identification through conversation spread
Recommendations to others considering the product:
You need to know Boolean search to operate the platform at full force, otherwise the software will pull in searches that are not relevant
Does the job
What do you like best about the product?
I like the visual data that is aggregated (i.e. word cloud, buzz graph, geography, etc). I like the "listen" function as I can mentions, top influencers, total mentions, share of voice, and can filter out my search results by various different filters. Sometimes we want to just look at what stakeholders in the US are saying or just see conversations happening on one platform.
What do you dislike about the product?
I believe the general "search" function can be enhanced. In my opinion, it's not as robust as the listening functon, which I'm sure is done purposefully. I also wish there was a way to cut out some of the "noise" in the search results as the queries don't always sift things out as much as we would like.
What problems is the product solving and how is that benefiting you?
We have been able to track and analyze what our client's stakeholders are most interested in and what topics they are vocal about the most. It also helps to show which stakeholders are the most influential. We use this content to help with a monthly newsletter which has received rave reviews from our client's colleagues and other higher ups. It has also helped us to see that although there are stories in the media that may be important to the industry, these are not always conversation drivers for our client's stakeholders on social media.
Thourough Database that has all the news at your fingertips
What do you like best about the product?
easy to use and support is readily available
What do you dislike about the product?
no complaints, meltwater works really well
What problems is the product solving and how is that benefiting you?
media monitoring and analytics of clients
Meltwater for News
What do you like best about the product?
Provides timely media mentions to my inbox each day.
What do you dislike about the product?
It frequently sends me information that isn't relevant to my business.
What problems is the product solving and how is that benefiting you?
Finding when people are talking about us and what they're saying.
Solid Media and Social Monitoring
What do you like best about the product?
Excellent daily reports for media coverage and social media. Easy to manage lists and distributions, and the daily alerts are very useful to stay on top of things.
What do you dislike about the product?
User interface is a little clunky with strange organization. I have a hard time finding where some things are located in the tool because it uses less-than-familiar labeling in some cases.
What problems is the product solving and how is that benefiting you?
Media hits, social media monitoring, list management and influence identification.
Recommendations to others considering the product:
Does several things well, but is primarily a media monitoring tool. Other features are less fully developed.
Sysomos is great for social analytics
What do you like best about the product?
I love the ability to search multiple handles and retrieve custom content. The ability to customize exactly what insights you're looking for is key (date range, social information, etc.). I like the ability to see reach, impressions, follower stats, influence, etc.
What do you dislike about the product?
I actually find Sysomos more confusing and more difficult to use following the recent update to the software. I think training could be better implemented for UX and ease of use when updates are issued
What problems is the product solving and how is that benefiting you?
It's great for social media analytics and measuring the impact of a social media campaign with reach, impressions, metrics and more.
Recommendations to others considering the product:
Explore all of the different measurement and analytics functions
Easy for quick research
What do you like best about the product?
It gives you the correct impressions for each article
What do you dislike about the product?
The only thing I dislike is that it could be filtered a little better
What problems is the product solving and how is that benefiting you?
We use this for our clients when we have to create press indexes and need to document the readership and the hits they received when they do an event.
Recommendations to others considering the product:
Super helpful, especially when you need more than one person looking at it.
Social Listening with Sysomos
What do you like best about the product?
Sysomos is an easy to use platform that allows users to understand social conversations around key topics using Boolean search queries, along with sentiment analyses, reach and engagement measures.
What do you dislike about the product?
While there is a sentiment read within the platform, like all machine learning, quality and nuance of tone is better suited for coding by an analyst.
What problems is the product solving and how is that benefiting you?
Who is talking about our campaign? How can we better engagement with them? Does our campaign change the conversation in terms of volume, tone, or content?
It's a decent solution, not great, but nice to have everything under one roof
What do you like best about the product?
pulls social, news, all monitoring under one solution.
What do you dislike about the product?
seems only to pull google-indexed news results.
What problems is the product solving and how is that benefiting you?
save time in searching for individual results.
Recommendations to others considering the product:
negotiate, negotiate, negotiate! - also, there's a hidden, 60-day re-up clause hidden in the fine print. So if you don't cancel 60 days before the initial term is up, you sign up for another year. That just sucks.
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