Meltwater Suite
MeltwaterReviews from AWS customer
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using sysomos
What do you like best about the product?
i like that you can see overall user sentiment around a certain topic. we use it for brand launches, product recalls and it helps us to be able to tell the client what people are saying about their product or service.
What do you dislike about the product?
i dislike that the facebook sentiment can sometimes be inaccurate due to private pages. i also don't like how sometimes when you add key words it's a little hard to track what users are saying about certain things because you have to get the right combination of words that match your topic.
What problems is the product solving and how is that benefiting you?
user sentiment and monitoring. if a client asks us what people are saying about their brand or service we're easily able to pull screenshots from twitter of what real people have tweeted.
Recommendations to others considering the product:
make sure that you take tutorials with your point of contact to be able to use all features.
Sysomos Review
What do you like best about the product?
What I like best about Sysomos is that you can schedule posts in advance.
What do you dislike about the product?
What I dislike about Sysomos is certain usability features.
What problems is the product solving and how is that benefiting you?
Posting mass posts on behalf of our clients and scheduling those posts in advance.
Recommendations to others considering the product:
Definitely use it if scheduling social media posts is part of your job!
Useful but expensive
What do you like best about the product?
The dashboard is a great visual. It allows you to really see where you are getting your value and reach easily.
What do you dislike about the product?
There are too many "layers" of membership. To get this feature you need to upgrade, to get that feature is this much more a year.
What problems is the product solving and how is that benefiting you?
The ability to track specific event media coverage has been useful, though it is difficult to set up initially without help from their staff.
Comprehensive Tool for Social Listening
What do you like best about the product?
Unlimited monitors and ability to change keywords quickly.
What do you dislike about the product?
The categorization of conversation sentiment
What problems is the product solving and how is that benefiting you?
Built reports for clients and social data analysis
Not worth the purchase
What do you like best about the product?
It is nice to get a morning email with all of the coverage for your clients.
What do you dislike about the product?
I do not feel as though it is worth what I pay. It misses many, many hits that google does not. It also does not add value to our teams work. It is not clear how to use it either.
What problems is the product solving and how is that benefiting you?
We are using it to track our media hits.
Recommendations to others considering the product:
Not worth it unless you have no other option.
Pushy
What do you like best about the product?
The platform is updated, and easy to navigate.
What do you dislike about the product?
Most Meltwater people are very pushy when it comes to sales, and they act like they're doing you a favor by ALLOWING you to use the service, even though you're a paying customer.
What problems is the product solving and how is that benefiting you?
Media monitoring, social monitoring
Do not use Meltwater
What do you like best about the product?
Nothing comes to mind. We signed a one year contract, were unhappy, and were forced into a second year.
What do you dislike about the product?
Their estimations/calculations for ad value and circulation were so overblown and unrealistic that they were unusable. We also fell prey to their auto-renewal policy, which was of course buried in the fine print and not discussed until it was too late.
What problems is the product solving and how is that benefiting you?
We discontinued our relationship with Meltwater years ago, after using them for media monitoring. I did not realize any benefits that I remember.
Recommendations to others considering the product:
It has been a while since we used them, but we do not have happy memories. Although we still get calls every year that they have made modifications, I will never use them again, for this or any other company.
functionality could use some work
What do you like best about the product?
I’m a previous user of this software who has been with a different software for year now. I would say this is one of the two best media monitoring platforms out there. Coverage is pretty good, media contacts are decent.
What do you dislike about the product?
I always found it difficult to send press releases from Meltwater. I tended to export the emails and send them myself. I found the functionality in general to be a little bit more difficult to use in the platform more confusing than the competitor that I use now. The charts and graphs are very tiny and hard to see and understand. Thus, they are pretty useless to me.
What problems is the product solving and how is that benefiting you?
I needed a better way to distribute monthly media clips about our business to our C suite and managers. The newsletter feature enabled me to do that. I selected the clips I wanted and it puts them in a nice, easy to read email branded with our logo and sends it straight from the platform but it looks like it came from my email.
Recommendations to others considering the product:
price it out vs Cision
Necessary evil
What do you like best about the product?
I like that Meltwater allows you to find obscure coverage that may not be in Google news.
What do you dislike about the product?
Sometimes Meltwater doesn't pick up coverage from mainstream news publications.
What problems is the product solving and how is that benefiting you?
We're finding more coverage in trade publications and obscure news sites.
Meltwater review
What do you like best about the product?
Helpful support, amazing tracking tools, easily stores clips, the newsletter clip sharing option .... Meltwater is amazing.
What do you dislike about the product?
It isn't as intuitive in some aspects, but they offer training that is really helpful.
What problems is the product solving and how is that benefiting you?
We track and monitor our clips, but have also started using it for social tracking.
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