Meltwater Suite
MeltwaterReviews from AWS customer
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Meltwater Review
What do you like best about the product?
It's a great tool for media monitoring and coverage. The new AI features also help draft press releases and other communications.
What do you dislike about the product?
The user experience and interface aren't as great as they could be. I've demoed other platforms that are much more user-friendly.
What problems is the product solving and how is that benefiting you?
Can find news on any company or event.
Helps track our hits in the media and our competitiors.
I can find reporter contact that I need.
Helps track our hits in the media and our competitiors.
I can find reporter contact that I need.
Worthwhile Investment
What do you like best about the product?
We've tried other software that claims to do what Meltwater does, so far we haven't found anything to compare. The analytics, real-time monitor, just about everything has helped us get the great results for our clients who are the users. It's the top product we recommend for our clients to use.
What do you dislike about the product?
Tech support can be a bit slow but we've been working on it long enough that one of our firm's partners can give intro-to classes for Meltwater.
What problems is the product solving and how is that benefiting you?
Audience targeting, rapid response, media trends, research and ensuring our content is what our clients need.
Recommendations to others considering the product:
We've had very few tech glitches but when it happens it takes a while to get a fix for the problem. Other than that only an improved visual "dashboard" would be appreciated.
Great resource for earned media
What do you like best about the product?
Ability to pull clips and social coverage around a particular client or issue area.
What do you dislike about the product?
dashboards and data export functionality
What problems is the product solving and how is that benefiting you?
Landscape audits, earned media coverage analysis, media monitoring
Great concept, execution is mediocre.
What do you like best about the product?
I really like the idea of receiving monitored reports, so I don't miss anything on the topics that are integral to my work.
What do you dislike about the product?
It hasn't been as useful as i had hoped it would be.
What problems is the product solving and how is that benefiting you?
Too many things to monitor/read. Benefits include how easy it is to share the information with colleagues.
Deceptive Practices
What do you like best about the product?
Meltwater offers competitive, yet overpriced services.
What do you dislike about the product?
Meltwater is a deceptive company:
1. They don't tell you this, but there is a 60 day cancellation policy, buried in their terms of use, which - by the way - is not included in the contract you sign. The terms of use are linked to, within the contract, but not attached to the contract.
2. The terms of use require you to email / write them 60 days prior to the end of your subscription term if you wish to cancel. After 60 days they lock you in for another entire year of overpriced 'service'.
3. They send an automated email a week after the 60 day renewal period has begun, "reminding" you that you will be using their service for another year, whether you like it or not. If they were an above-board company, they would send you an auto reminder email a week before they lock you in, letting you know that you are nearing your 60 day window.
The fact that this 60 day policy is buried within the terms of use, not present in the contract, and not communicated by the sales people is evidence that Meltwater is an extremely shady company.
Stay away from them.
1. They don't tell you this, but there is a 60 day cancellation policy, buried in their terms of use, which - by the way - is not included in the contract you sign. The terms of use are linked to, within the contract, but not attached to the contract.
2. The terms of use require you to email / write them 60 days prior to the end of your subscription term if you wish to cancel. After 60 days they lock you in for another entire year of overpriced 'service'.
3. They send an automated email a week after the 60 day renewal period has begun, "reminding" you that you will be using their service for another year, whether you like it or not. If they were an above-board company, they would send you an auto reminder email a week before they lock you in, letting you know that you are nearing your 60 day window.
The fact that this 60 day policy is buried within the terms of use, not present in the contract, and not communicated by the sales people is evidence that Meltwater is an extremely shady company.
Stay away from them.
What problems is the product solving and how is that benefiting you?
They are a glorified "Google Alerts". We no longer use them.
Recoomendation
What do you like best about the product?
Easy searching facility for contacts and sources
What do you dislike about the product?
The email address and phone numbers for the contacts are not up to date.
What problems is the product solving and how is that benefiting you?
easy search for contacts
Overpriced and Over hyped
What do you like best about the product?
Pulls more accurate names and media sources
What do you dislike about the product?
It’s really pricey and sales team is very pushy
What problems is the product solving and how is that benefiting you?
Contact media
Meltwater has been a great tool for social listening, I would use it again.
What do you like best about the product?
I like that you can create your own dashboard with the items you are most interested in.
What do you dislike about the product?
I don't like that at the beginning, it was a little difficult to figure out how to get data into my dashboard.
What problems is the product solving and how is that benefiting you?
I am analyzing who is talking about my client and when they are talking about them.
Good platform but reach is not enough for Asia
What do you like best about the product?
Good display, simple navigation, visual.
What do you dislike about the product?
Still much room to improve especially monitoring in Asia
What problems is the product solving and how is that benefiting you?
Media monitoring
Not Worth the Money
What do you like best about the product?
Nothing really. I was able to do nearly everything that it does for free using Google alerts.
What do you dislike about the product?
The cost is outrageous! Half the news mentions that I would receive using Google Alerts were missed by this service I was paying to catch them.
What problems is the product solving and how is that benefiting you?
I solved no problems. Did not see any benefits.
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