Meltwater Suite
MeltwaterReviews from AWS customer
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Meltwater
What do you like best about the product?
I like the excellent customer service as well as the various dashboards we can set up under one account.
What do you dislike about the product?
I don't like that it is not the easiest system to use when building a newsletter. You have to do the same thing multiple times in some scenarios. I also dislike that in the media database, it can't just pull assignment desk/general news emails as opposed to listing many people at the same outlet.
What problems is the product solving and how is that benefiting you?
See above. I also wish Meltwater could pull in more stories that are behind a paywall.
Sysomos is OK
What do you like best about the product?
It worked very well for pushing out content to social networks on a large scale. It could work well for an agency model managing multiple account. The reporting was satisfactory as well.
What do you dislike about the product?
It was very difficult to customize store information on a large scale. Also, I think the in-platform customer engagement tools need some updating.
What problems is the product solving and how is that benefiting you?
Being a larger company with over 100 stores, we were able to mange social pages through a single hub, provide analytics, and get real-time updates. This helped us realize the direction we wanted in which we needed to move.
Recommendations to others considering the product:
Just make sure they have everything you need. It's a good product, but not a good fit for everyone. My company grew out of the software and needed a more advanced platform.
It Works...Mostly
What do you like best about the product?
The media release/outreach interface has been updated FINALLY to where you can simply cut and paste from Word docs. It's relatively easy to save articles from your content stream and email them to other team members. Honestly, that's about the only thing I really love about Meltwater. I guess I could say the interface is sleek and well-designed in looks but not functionality.
What do you dislike about the product?
The search feature sucks. I usually end up turning to Google to find what I need. The contact database also doesn't seem to be updated too often. Lots of out-of-date info on there. Also, adding your own contacts is super time consuming and there aren't even separate fields for company name and role/title of individual. No matter how many times I set it, my personal dashboard settings are always overridden by the default training dashboard the company built when they "trained" us. That sucks as I have different parameters based on my team role. The "trending themes" widget is worthless, just pretty to look at. Also, influencer lists--if you need to resave under a different name and you haven't scrolled down all the way, guess what? Only whatever was actually showing on your screen gets resaved, thus causing you to lose contacts. Ugh.
What problems is the product solving and how is that benefiting you?
Media monitoring
Easy but not always accurate
What do you like best about the product?
Real-time media monitoring. User-friendly customization.
What do you dislike about the product?
Often times, articles published in top tier outlets are not included in the reporting.
What problems is the product solving and how is that benefiting you?
Meltwater creates reports that help show PR metrics. However, often times, key outlets are not included in the reporting including WSJ, NY Times and Bankrate.
Recommendations to others considering the product:
Be weary ... Cision may be expensive but it's much more accurate.
Meltwater - doubt it
What do you like best about the product?
Best feature is ability to search media by beat type
What do you dislike about the product?
1-you cannot search media by outlet
2-contacts in their database often seem outdated
3-customer service is poor
2-contacts in their database often seem outdated
3-customer service is poor
What problems is the product solving and how is that benefiting you?
List building, press release distribution
Recommendations to others considering the product:
Seems to be an inferior product.
Meltwater deceptive business practices
What do you like best about the product?
Didn't find the solution particularly easy to use
What do you dislike about the product?
Meltwater has a 60 day auto-renewal that they do not include in your order confirmation but bury in online terms of service (which are normally reserved for things like don't post hate content or abuse user accounts, not the business/financial terms of your contract). Their sales reps do not notify you of this, and in fact send you emails about whether you're planning to renew that imply otherwise. Once you are one day past the 60 days, they hold on like grim death and force you into an auto-renewal regardless of whether you want to continue the service or not. Companies with good products don't have to rely on fine print to force people to do business with them; the Meltwater products are not good enough to justify the hassle of their business practices. If you do decide to buy from them, pay by check so they don't have access to your credit card information in case they decide you owe them money whether you agree or not.
What problems is the product solving and how is that benefiting you?
None
Decent, has shortcomings
What do you like best about the product?
Incredibly thorough for national hits, and shows all wire run locations
Can add as many search key words with lots of flexibility
Can add as many search key words with lots of flexibility
What do you dislike about the product?
Advanced search could be more user friendly (need to be really good at the AND, OR functions) and sometimes misses media hits in small/rural markets
What problems is the product solving and how is that benefiting you?
Solving: estimated reach, automatically producing hits list excels instead of needing to manually create them.
Good not great
What do you like best about the product?
I like the search and tagging abilities. It is easy to categorize all of my hits.
What do you dislike about the product?
It is out of date on some reporters and outlets.
What problems is the product solving and how is that benefiting you?
It helps us find reporters that we need and benefits include having those phone numbers and emails.
Average, but could be better.
What do you like best about the product?
Finds keyword articles that Google searches do not find.
What do you dislike about the product?
I've been having a lot of trouble with their customer support. My organization needs to cancel, and no one has reached out after multiple requests.
What problems is the product solving and how is that benefiting you?
Helps summarize daily social media and new media hits for easy consumption.
Usefull Tool once it started working
What do you like best about the product?
Meltwater provides great top of the line graphics that were appealing to the client
What do you dislike about the product?
Because the servers for meltwater are hosted in foreign countries our firewall blocked it and they were not helpful in finding the solution.
What problems is the product solving and how is that benefiting you?
The primary reason for using meltwater was to track media placements and it offered multiple platform monitoring in one place
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