Meltwater Suite
MeltwaterReviews from AWS customer
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Switched from Meltwater to Cision- and couldn't be happier!
What do you like best about the product?
I love the customer service that Meltwater has. I also like that the platform is updated, user friendly, and appealing to look at. That's important to me when it's something I use on a daily basis!
What do you dislike about the product?
I dislike that someones it doesn't pick up on media mentions. They're very helpful when I come across the mention myself and they add it to their database, but I've found even then it will still miss mentions from the same publication down the road.
What problems is the product solving and how is that benefiting you?
It helps me connect with Atlanta area journalists and get the word out there about upcoming events, menu changes or anything we're doing.
Great monitoring platform
What do you like best about the product?
The vast array of graphs and widgets you can build based on search terms is great. Client support is amazing as well.
What do you dislike about the product?
Sometimes creating good search terms is a struggle.
What problems is the product solving and how is that benefiting you?
Media impressions and monitoring is essential for our analytics reports and Meltwarwr provides those.
Recommendations to others considering the product:
Consider bundling TVEyes into Meltwater as part of contract.
Sysomos SMM application
What do you like best about the product?
The best feature with Sysomos was that you could search historically on their platform. So if you missed something or wanted to look at a piece of social history you could. If you were switching from one company to another you wouldn't have to worry about loosing access to valuable information that you had collected.
What do you dislike about the product?
Sysomos had so many features in their publishing tool that it takes a beginner many months before they were up and running smoothly. You want someone who is highly skilled using the product. Also, You can't schedule a post to Instagram you have to physically do it.---Instagram issue rather than Sysomos
What problems is the product solving and how is that benefiting you?
Listening to predict outcomes of things, from elections, to award shows to sports games. Recommend Sysomos for any of these features.
Recommendations to others considering the product:
Listen to what Sysomos has to offer and bring your use cases to them. Generally speaking most of the people we talked to understood our client's use case. I would likely utilize Sysomos again if a a client were looking for social media monitoring suite of offerings.
Sysomos Review
What do you like best about the product?
Sysomos provides valid results for analysis
What do you dislike about the product?
The interface is not very user friendly and requires a few tutorials to fully understand
What problems is the product solving and how is that benefiting you?
This is a great social media analytics tool
Live Sysomos
What do you like best about the product?
We use Sysomos to complete social listening projects on behalf of our clients. This tool provides in-depth insights that are hard to find anywhere else.
What do you dislike about the product?
Sysomos is a more expensive tool when compared to our other expenses
What problems is the product solving and how is that benefiting you?
Monitoring brand sentiment and conversation volume
Great for finding brand mentions
What do you like best about the product?
Great for social and web searches of your brand mentioned online. The dashboards give good information on the performance of your brand online.
What do you dislike about the product?
No exportable dashboards into PDF, only to Excel. Not as quick for reporting
What problems is the product solving and how is that benefiting you?
Finding brand mentions on social and online news, finding and researching PR contacts
Okay for what it is
What do you like best about the product?
Word cloud is great for sharing with clients
What do you dislike about the product?
It didnt do enough. Wish it went further into social listening tools
What problems is the product solving and how is that benefiting you?
Being able to see mentions in the social space
Recommendations to others considering the product:
Maybe look for something more holistic that is better for influencer targeting as a whole
Cheaper Plans With More Features
What do you like best about the product?
Meltwater is significantly cheaper than plans from other PR database features while offering more features for a basic plan. I love that I can pay less than for Cision yet have the major added benefit of being able to export my lists.
What do you dislike about the product?
Not as many users, not confident that the contacts are as robust or up-to-date.
What problems is the product solving and how is that benefiting you?
Meltwater makes PR so much easier. It is particularly helpful for things like direct mail campaigns and email campaigns because you don't have to pay extra to export contact data.
Recommendations to others considering the product:
Would highly recommend Meltwater, particularly for smaller businesses who cannot justify the cost of Cision's best plans.
Great as a listening tool
What do you like best about the product?
Great as a social media listening tool, has a ton of way to search for topics
What do you dislike about the product?
not great for publishing, platform is sluggish
What problems is the product solving and how is that benefiting you?
social listening, real time monitoring during events
Recommendations to others considering the product:
We had a Sysomos employee on site which made using it easier but it is a very large program that needs training.
Good Daily Email
What do you like best about the product?
Meltwater sends you a daily email of notifications where your business is featured.
What do you dislike about the product?
Even with the online training seminars they do, the other traits of this technology don't seem necessary
What problems is the product solving and how is that benefiting you?
Finding mentions in the news. The daily email was appreciated
Recommendations to others considering the product:
Explore their other uses. It is certainly worth buying the next level up with instagram and facebook compatibility.
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