Meltwater Suite
MeltwaterReviews from AWS customer
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Meltwater Review
What do you like best about the product?
The hands on help from Meltwater team navigating the system and helping make changes when needed. The quality of the news stories delivered helps me in my daily tasks sending out news alerts or breaking stories pertaining to our industry.
What do you dislike about the product?
Only thing I dislike is the availability and access to subscription based websites. Sometimes I miss things or stories due to that, but that is to be expected. Can't get them all I suppose. I believe there is an option to get around that, but of course it costs a little bit more money.
What problems is the product solving and how is that benefiting you?
Meltwater helps me manage and save much needed time. By compiling daily news stories for me pertaining to the industry, I don't have to spend hours searching through google to find everything I need. Again, this is a well managed machine that saves me a lot of time.
Recommendations to others considering the product:
Highly effective in day to day news monitoring system. If you want to save time collecting news stories for distribution or review, Meltwater is an incredible tool and asset to have. Use the help they offer from their support staff, they make things very simple for you!
Great Customer Service, OK Results
What do you like best about the product?
The customer service and relations is wonderful. The platform is easy to learn and use and is very intuitive.
What do you dislike about the product?
The reports based on our keywords are painfully broad - to the point where I am more likely to find curated content from a google alert than from meltwater. The results are not tailored to what we like and are overwhelming and unrelated to what we want. It is also frustrating that you have to send press releases out through the platform and cannot send them from your own email.
What problems is the product solving and how is that benefiting you?
We are supposed to be using Meltwater to monitor for mentions of our organization in the press and interesting and thought provoking articles on a number of related topics that we can, in turn, share on social media. As mentioned above, the poor reports we receive hinder our ability to do this. Once or twice yearly we use the press release function. We have not received too many benefits since I am a bit frustrated with the reporting aspect of the platform (the primary thing we want to use it for) but the press release function has been successful.
Recommendations to others considering the product:
You have to work on your search and boolean search terms extraordinarily well. We have a very local audience (DC only) which has been interesting (and frustrating) since Meltwater revels in its capabilities as a global brand.
The support we receive from the team is professional and timely
What do you like best about the product?
The support team has been excellent. They are very involved and responsive. David Chodak in particular has gone beyond normal customer service and has really helped us to use Meltwater well.
What do you dislike about the product?
Some of the features of their apps could be more flexible
What problems is the product solving and how is that benefiting you?
The ease with which we are able to share news reports about our national office and member agencies has helped us to understand what is most meaningful to clients and to shape our programs accordingly
Very poor customer service; platform not delivering desired value
What do you like best about the product?
Having insights in the online media in times of a crisis.
What do you dislike about the product?
Extremely poor service. Misleading contract that automatically renews 60 days before it expires and misleading payment terms: 14 days stated in the contract, not on the invoice. Contacted weekly for product up-sells but not a single notification e-mail or phone call when it was time to renew. Even though we had not been using the platform for months already and had discussed numerous times that we would end the contract as it was not delivering the service we were after (limited dashboard possibilities and limited number of searches). To then receive an invoice for another year, was quite a shock. Suddenly we had a new account manager and even after extensive discussions they were unwilling to terminate the contract, or even meet halfway. Very unpleasant.
What problems is the product solving and how is that benefiting you?
Getting insights into the online media.
Recommendations to others considering the product:
High investment for limited searches (10 only) and limited dashboard functionalities. Does not take Facebook pages into account <3000 followers so less useful for B2B companies with a targeted audience. Does not consider Linkedin. You have to provide the relevant industry-specific media sources which take time to be included in the platform.
Poor user experience.
What do you like best about the product?
It is easy to view search results and has good options to view your data.
What do you dislike about the product?
This tool is difficult to set-up your searches and weed out irrelevant coverage.
What problems is the product solving and how is that benefiting you?
The searches bring up too many irrelevant coverage and poor customer service support to help with building out searches.
Sysomos is very helpful when it works, but it shuts down often.
What do you like best about the product?
Various analytical features have been very helpful, especially for social media.
What do you dislike about the product?
Shuts down often, shows as loading for a long time but never fully loads
What problems is the product solving and how is that benefiting you?
Analyzing social and traditional media
halfway there!
What do you like best about the product?
I like the interface, especially once they redid their platform. The sleek design made me want to use the program.
What do you dislike about the product?
The content was not up to date. There were many times where I had to go to other resources to find publications, articles, media contact info, etc.
What problems is the product solving and how is that benefiting you?
Meltwater was used to gather news on a specific topic. We realized that communication on the specific topic (sentencing reform) was being talked about in areas that we weren't expecting.
Recommendations to others considering the product:
Do not expect to be able to use the app. It didn't integrate well with the online interface.
Not suitable for our current needs
What do you like best about the product?
As a growing company, we need to remain fairly flexible in our outreach/outbound marketing. Once you sign up with Meltwater, you'll find you are pretty well locked in, unless you want to increase your service level. And, if you don't pay close attention to the fine print and cancel not less than 60 days ahead of your anniversary, your service will be automatically renewed.
What do you dislike about the product?
Customer service reps don't approach to ask how it's going until your automatic renewal is approaching. Our news releases did not generate any more response than when we were handling that process manually.
What problems is the product solving and how is that benefiting you?
Meltwater has a great reputation, and we based the decision on going with the service mostly on that, but we did not have the budget for the level of service that may have helped us achieve our goals.
Recommendations to others considering the product:
Read everything very carefully!
Better than most media monitoring software!
What do you like best about the product?
Meltwater does a good job of finding obscure coverage on niche news sites.
What do you dislike about the product?
On the flipside of that, sometimes big news doesn't quite make it through Meltwater.
What problems is the product solving and how is that benefiting you?
Finding things Google/Google Alerts misses.
Meltwater- not my favorite for media monitoring
What do you like best about the product?
The Meltwater customer service is great. It is an easy platform to use and quickly learn.
What do you dislike about the product?
The print clips system Meltwater uses does not pick up any major outlets. I know this is through a second party (Burrells), but I really think they could improve on this. I have also found the database is outdated or has general info@ email addresses for contacts, which of course are useless. The list building system is more complicated and less helpful than Cision.
What problems is the product solving and how is that benefiting you?
Meltwater helps finds clips (media monitoring) for clients. It only works for online for my clients, and not for print as they use Burrells which will not pick up major outlets such as Conde Nast Traveler, Vogue, Travel & Leisure, etc. It has helped me to find some contacts, but, again, I find the database to be outdated.
Recommendations to others considering the product:
Use a better print clipping service than Burrells.
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