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Meltwater Suite

Meltwater

Reviews from AWS customer

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External reviews

2,168 reviews
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External reviews are not included in the AWS star rating for the product.

    Philanthropy

Great for making analytics reports

  • June 15, 2017
  • Review provided by G2

What do you like best about the product?
I love that Meltwater is able to catch press that Google alerts does not. Also, the graphics and charts in the dashboard are great for making analytics.
What do you dislike about the product?
I think the meltwater service is incredibly pricey.
What problems is the product solving and how is that benefiting you?
Picking up press mentions in rural, small markets. It picks up far more than Google Alerts.

    Bart R.

Increased Efficiency and Client Engagement

  • June 15, 2017
  • Review provided by G2

What do you like best about the product?
Very intuitive software, great account reps!
What do you dislike about the product?
We've become too dependent on the product!
What problems is the product solving and how is that benefiting you?
Advising clients of news and metrics of print media. Have been able to expand reach into client relationships which generates more income.
Recommendations to others considering the product:
Ability to define complete, meaningful searches is critical.

    Information Technology and Services

Chief Marketing Officer

  • June 15, 2017
  • Review provided by G2

What do you like best about the product?
Press release pricing, and media targets.
What do you dislike about the product?
Would like to see Meltwater improve it media list and tighten pricing a bit.
What problems is the product solving and how is that benefiting you?
Supporting internal resources in being effective with media outreach.

    Amelia V.

Good Experience with a few frustrations

  • June 15, 2017
  • Review provided by G2

What do you like best about the product?
-Easy tagging system
-Online tracking system catches most hits
-Easy to run charts/graphs
-Like the ad value/reach analytics
-Like being able to do influencer searches by topic/keyword/date
What do you dislike about the product?
-The print tracking service is horrible. It barely caught anything and even missed the Washington Post
-Broadcast tracking service also misses many hits
-Some confusion with picking up duplicate stories. Duplicate stories with different headlines will count as unique hits
-The influencer search is missing reporter contacts (compared to Cision)
What problems is the product solving and how is that benefiting you?
We like being able to show more stats such as ad value and reach. Also beneficial to be able to do reporter contact searches by topic, etc

    Law Practice

Reliable Product!

  • June 15, 2017
  • Review provided by G2

What do you like best about the product?
The daily emails are very helpful and generally include all of our news hits.
What do you dislike about the product?
The media database could use some updating. There are a lot of outdated/missing contacts.
What problems is the product solving and how is that benefiting you?
Meltwater allows us to capture our news mentions easily. The system captures more than simply using Google Alerts. There are sill some outlets however (the ALM network in particular) that are not captured.

    Computer Software

Pretty good media monitoring platform

  • June 15, 2017
  • Review provided by G2

What do you like best about the product?
I like the ability to track media coverage for our company and our competitors. I like that we are able to set up automatic emails with media coverage updates daily. It is pretty easy to use, and they offer a lot of charts that we use for reporting to our leadership. They also have a wire distribution service that we use , which is also very simple and user friendly. Their customer service is also pretty good and they get back to you quickly if you have any issues.
What do you dislike about the product?
I find that the media contact database isn't as updated as it should be. They are missing a lot of key publications and media contacts. I often have to do the work myself outside of MeltWater to find new media contacts. They are willing to add new contacts if you flag it for them, but I run into this issue so much that I would be asking them to update their media database every week. I prefer MeltWater's competitor, Gorkana, but it comes at a much higher price.
What problems is the product solving and how is that benefiting you?
Easy tracking for media coverage and reporting purposes, in addition to wire distribution.
Recommendations to others considering the product:
Look at your options and think about the functionality that you are really looking for.

    Public Relations and Communications

cost effective and easy to use for everyone on the team

  • June 15, 2017
  • Review provided by G2

What do you like best about the product?
I like the reporter directory, which makes it easy to find reporters, as well as the search function. I also like the capability to create media reports to quantify PR spend for clients.
What do you dislike about the product?
I dislike that the platform sometimes doesn't capture all pieces of coverage and that some reporter emails are missing.
What problems is the product solving and how is that benefiting you?
Our team is now about to quantify our PR efforts to our clients and we can efficiently identify and contact reporters using the influencer directory.
Recommendations to others considering the product:
Work on creating the perfect boolean search to help with media monitoring, very important.

    Semiconductors

Advertising Manager

  • June 15, 2017
  • Review provided by G2

What do you like best about the product?
It's an easy tool for me to peek into PR
What do you dislike about the product?
I dont have too much personal contact or high level snippits
What problems is the product solving and how is that benefiting you?
PR analysis

    Carrie O.

PR Insights

  • June 15, 2017
  • Review provided by G2

What do you like best about the product?
Seeing trending themes for us and our competitors, as well as SOV.
What do you dislike about the product?
You are limited to the number of widgets in each dashboard. This means I need to create more dashboards, which isn't as efficient as pulling the data in one.
What problems is the product solving and how is that benefiting you?
We are seeing how impactful our social and news efforts are, and determining what is working and what isn't, and changing course accordingly. The benefit is seeing how much we've grown over the past year, particularly our exposure.

    Pharmaceuticals

Pharmacovigilance ("lay" literature)

  • June 15, 2017
  • Review provided by G2

What do you like best about the product?
Multi-language ability, support from Meltwater represenatives
What do you dislike about the product?
Noise, difficulty reaching desired sites (healthcare pages in ine news outlets)
What problems is the product solving and how is that benefiting you?
Monitoring lay literature for pharmacovigilance (regulatory requirement)
Recommendations to others considering the product:
The platform serves the purpose andwith ease of use working with MW resentatives will make the most of the time spent.

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