Meltwater Suite
MeltwaterReviews from AWS customer
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Backbone technology for our organization
What do you like best about the product?
Media monitoring reports delivered by email
What do you dislike about the product?
Found the Buzz tool clunky and stopped using it
What problems is the product solving and how is that benefiting you?
Media and social listening
Mostly-Satisfied Customer
What do you like best about the product?
I am a fan of Meltwater's media monitoring tools, as well as its list creation and segmentation tools, and its influencer targeting.
What do you dislike about the product?
Some aspects of the platform's press release functionality are not intuitive. It's semi difficult to find the area of the site where one can find and compose a press release. It is also not clear whether or not the user will have to do all of the legwork in updating each and every media contact, or if Meltwater updates them automatically.
What problems is the product solving and how is that benefiting you?
Contact organization and segmentation. Disseminating releases to wide audiences. Gaining an understanding of how we are being mentioned by the media is also important.
Recommendations to others considering the product:
Utilize the list building features. Harness its capacity to provide metrics for something like social media. Understand the size of your lists before purchasing, however. There are some limitations Meltwater places on the size of overall media lists.
Great content sources but expensive and difficult to use
What do you like best about the product?
The wide range of media sources and the convenient daily email reports.
What do you dislike about the product?
The dashboard is complicated and difficult to customize. I shouldn't have to go through multiple training sessions just to learn how to use it. Meltwater is also very expensive for small non-profit agencies like ours. The thing I dislike the most is your accounts receivables department in Vancouver. They tried all sorts of sales gimmicks to get us to pay our account early, and they wouldn't give up even after we told them "no". It was really disrespectful and bad customer service.
What problems is the product solving and how is that benefiting you?
Social media and content for our e-newsletter
Easy Boolean Setup and Useful Social Monitoring
What do you like best about the product?
I like how easy the booleans are to set up and that they can be applied to social monitoring. You can harness these to monitor specific social accounts for certain terms or topics.
What do you dislike about the product?
Like most monitoring platforms, it won't catch everything.
What problems is the product solving and how is that benefiting you?
Meltwater is useful for social and media monitoring.
Recommendations to others considering the product:
Meltwater is a useful tool, but would recommend augmenting with other tools as its not a catch all (most monitoring platforms aren't.)
Monitoring at all times
What do you like best about the product?
We have been using the system for several years, although it serves as a complement to a local service we hire, in recent years it has been extremely useful for network monitoring, allowing us to have quick responses to real-time problems. The mobile application is also very useful as I receive alerts on my phone, especially when there are negative comments on specific topics, which helps us to provide a prompt response with information on our institutional media. It is important to monitor media at an international level to understand what the barriers to our content are.
What do you dislike about the product?
There are still difficulties with the mobile application's server, the content sometimes does not load. We have also had problems with passwords not being recognized both on the web and in the mobile application, which makes us waste time when we need to access information quickly. Other times we have had problems because we have received information from other universities with names similar to ours.
What problems is the product solving and how is that benefiting you?
This year has been very important for us, especially network monitoring. Through networks, we were able to avoid a problem on campus, which resulted from the water restriction that occurred during the months of March and April, due to a climatic phenomenon that affected all of Peru. Thanks to monitoring, we were able to know and see the difficulties that arose over the weekend on campus regarding water use, which allowed response actions to be taken. Then we were able to know and establish a timeline of events related to the policy that the university recently approved, this also allowed us to put pertinent information in our institutional media.
Recommendations to others considering the product:
Especially in its network monitoring tools, they are very useful and we can segment only those linked to the brand.
Mostly good but there have been some challenges.
What do you like best about the product?
I'm able to receive notifications on the keywords that I'm most interested in from the outlets that I want to hear from.
What do you dislike about the product?
The change in the press release process wasn't clearly communicated to my team and there seem to be delays with product updates.
What problems is the product solving and how is that benefiting you?
We're able to track out competitor coverage much more easily than before.
Experience with Meltwater
What do you like best about the product?
Ability to adjust search agents easily. It is user friendly and easy to use.
What do you dislike about the product?
Not being able to add news articles that do not have a URL. The inability to customize the newsletter template. Change out banner, switch colors, font, layout, etc.
What problems is the product solving and how is that benefiting you?
Coverage of press releases for monthly metrics. Daily industry news newsletter sent to executives. RSS feed of the newsletter to entire company on the intranet homepage. Since implementing we have cut the daily industry news process time in half.
Recommendations to others considering the product:
Meltwater is a great software solution. I would highly recommend it to other companies. Great customer service and response time.
Meltwater is the info answer
What do you like best about the product?
The dashboard and functionalities are extremely user-friendly. Searching and narrowing down specifics is one of the capabilities I love.
What do you dislike about the product?
I would like more social media metrics info and guidance on how to quantify the information for my organization.
What problems is the product solving and how is that benefiting you?
We are an association that provides support for principals nationwide. Meltwater gives us the opportunity to keep an eye on news for all principals, everywhere, at anytime.
Recommendations to others considering the product:
Focus on enhancing metrics for social media.
Efficient Media Monitoring Tool
What do you like best about the product?
Very efficient tool to monitor related news
What do you dislike about the product?
Need help setup certain keywords, sometime needs staff's help
What problems is the product solving and how is that benefiting you?
Messaging and PR strategy
Recommendations to others considering the product:
All in one tool for media monitoring and social media engagement
User for Meltwater's media monitoring and influencer targeting
What do you like best about the product?
Being able to send pertinent news coverage to other staff in a timely manner and follow up if necessary
What do you dislike about the product?
Searching influencer database to build lists is time consuming. Also timeconsuming to learn other processes but support staff is great
What problems is the product solving and how is that benefiting you?
This helps me provide measures and outcomes for my work in marketing and public relations
Recommendations to others considering the product:
Support staff is great. Somewhat time consuming to set up influencers database.
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