Meltwater Suite
MeltwaterReviews from AWS customer
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Great tool for media monitoring and benchmarking
What do you like best about the product?
The dashboard gives you all the info you need on a visual and customizable format
What do you dislike about the product?
There's some limitations depending on your region regarding the news clipping you can actually capture
What problems is the product solving and how is that benefiting you?
Staying on top of trending topics that are relevant for my organization has been easier with the tool
American Institute of Architects working with Meltwater
What do you like best about the product?
Great customer service, platform, mobile app
What do you dislike about the product?
HEAVY HANDED SALES Tactics - i am asked to upgrade way too frequently
What problems is the product solving and how is that benefiting you?
Meltwater allows us to communicate with the media effectively.
Amazing tool
What do you like best about the product?
I love that I can monitor social and media with one click of a button, create visual dashboards and set up reports that get sent to my leadership. I can easily look up an article during a crisis and determine its reach and social shares to determine if it is indeed something that needs full attention. I also really like the ability to follow certain users on social and get live alerts when they post content that relates to my industry, this makes it easy to catch things happening on social that I would otherwise miss. There have been many times where we have been able to get ahead of a bad tweet.
What do you dislike about the product?
The only thing I dislike is that there is a separate login portal for the engage tool and the monitoring tool, wish it was just one login.
What problems is the product solving and how is that benefiting you?
we are able to monitor the reach of our earned and generated media. We are also able to push out social content via the engage tool and tag our content so that we can pull metrics and report to our board of directors the messages that we actively pushed as they relate to our overall goals and objectives.
Recommendations to others considering the product:
Give it a try and compare it to your other monitoring efforts, I guarantee you will find it comprehensive and time-saving.
Mixed Feelings
What do you like best about the product?
The level of detail provided on individual journalists and publications
What do you dislike about the product?
It's very complicated to use and the reporting options are too limited, with no real flexibility to create custom reports on your own.
What problems is the product solving and how is that benefiting you?
Access to media. The only real benefit is that it's a good supplement to the other media database we use.
Recommendations to others considering the product:
Take time to really explore it before committing. Try to get a trial run so you can play with it yourself vs. only with the sales person. What seems easy during the demos is far less so without someone holding your hand.
Not a bad product, but pricey
What do you like best about the product?
Meltwater provides detailed data on reach. In comparison with other vendors, Meltwater does a great job at giving detailed reach numbers per placement.
What do you dislike about the product?
Very pricey in comparison with others. It also appears a little outdated.
What problems is the product solving and how is that benefiting you?
We track the reach of all of our media placements, this helps us track progress and determine which news sources host better placements.
Recommendations to others considering the product:
This Is a great product for media monitoring. It does take a little getting used to.
We use Meltware for comprehensive media auditing
What do you like best about the product?
Meltwater is a software that allows you to monitor news and social media mentions while compiling comprehensive results that can be easily shared with clients and stakeholders. It is a great PR tool.
What do you dislike about the product?
The dashboard is a little complicated to navigate sometimes with different tabs and metrics available.
What problems is the product solving and how is that benefiting you?
It helps us monitor coverage in a timely manner. Efficiency,
Recommendations to others considering the product:
It is really helpful for clients that have a lot of coverage. For clients with occasional coverage, you are better off with a Google News search.
Easy to read, sometimes repetitive
What do you like best about the product?
I appreciate Meltwater’s simple formatting, ability to accurately capture social media hits, and targeted results for “competitor” institutions.
What do you dislike about the product?
Sometimes the same coverage results turn up for several days in a row.
What problems is the product solving and how is that benefiting you?
Although we used Meltwater primarily to track our own media coverage, it was extremely helpful in providing a roundup of similar organizations’ PR.
Okay competitor to Cision
What do you like best about the product?
I like that Meltwater is a software as a service company that develops and markets media monitoring and business intelligence software. Knowing that digital data from individuals and businesses is growing exponentially, Meltwater is leading the pack by applying AI to identify trends, extending the reach of media monitoring. Meltwater News is an online intelligence service that searches for relevant keywords in a number of news sources. It includes the following: Meltwater Buzz, a social media measurement tool that allows clients to track and analyze user-generated web content and compare their media exposure to that of other companies, and Meltwater Press, a media contact database and online email distribution service. Clients can use the Press tool to find journalists and distribute company press releases. Meltwater stores approximately 250 million blogs and publications in its database, which clients can access at anytime. Meltwater offers media coverage from 185,000 global sources, with more available by request at no additional charge, as the company uses a proprietary source database.
What do you dislike about the product?
Meltwater does not offer assistance with search engine optimization or press release distribution. Both are entirely the client's responsibility. The Meltwater website does not list an email address, nor does it offer 24/hour support or a live chat. Clients are at the mercy of busy service agents' schedules, with no help available after hours or over the weekend.
What problems is the product solving and how is that benefiting you?
The Meltwater dashboard offers extensive analytics, including sentiment analysis, word clouds, number of hits and reads, top publications, exposure over time, and geographic locations for preeminent influencers. Clients may generate a dashboard with default analytic widgets, or design their own from scratch. Keyword searches are easy to refine and results are sent daily or weekly to the client's Meltwater inbox. These analytics allow clients to target their exposure by geography and industry. The dashboard offers all reports "at a glance," but each report contains even more information when accessed on its own. All dashboard reports are easy to export into different file formats and share with other users.
Recommendations to others considering the product:
Meltwater Group is a “software as a service” (SaaS) company based on a research model funded by the Norwegian Computing Center. In March of 2015, Meltwater Group launched a new SaaS media intelligence program with impressive capabilities. The new platform—simply called “Meltwater”—observes social media to identify trends, connect clients with key influencers, and engage with consumers. Since its creation fourteen years ago in Oslo, Norway, Meltwater has expanded throughout the world. The company currently has offices in Europe, North America, Asia, Australia, and Africa, and boasts tens of thousands of clients worldwide.
Meltwater does a decent job at what I need.
What do you like best about the product?
I really appreciate the ability to easily schedule out content posting and monitor the results. It's not my preferred platform, but it gets the job done efficiently enough for my client's needs. I don't use as much of the program as I could because we only use it for social posting, so I can't really speak to other factors related other than this one aspect.
What do you dislike about the product?
I don't have anything I specifically don't like, but it just seems like it could offer a lot more. Other companies that I've used for the same solution offer a more robust offering of services. This one is fine, it could be better.
What problems is the product solving and how is that benefiting you?
It offers a lot of flexibility in how we are able to schedule content. I like the calendar view as you schedule to be able to see what the days will look like on each platform. It's done a better job at adapting to character number updates like with Twitter being 250 characters. It's more intuitive than some options.
Recommendations to others considering the product:
I would recommend this to others looking for ways to schedule posts in an easy to use platform.
Fairly good for the cost
What do you like best about the product?
We have a news scroll that has been added to our .dotcom website -- this saves time because we would have to pull the info and build hard links without this service
What do you dislike about the product?
We have seen demos of other products that are better, but they are also more expensive so this works with our budget
What problems is the product solving and how is that benefiting you?
We have a large organization with a lot of moving parts, so this helps us keep track of all the times we are mentioned in the media
Recommendations to others considering the product:
For the price, this can be a good tool
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