Meltwater Suite
MeltwaterReviews from AWS customer
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Outstanding Customer Service
What do you like best about the product?
The Meltwater tool is user friendly and has a lot of capacities I haven't tapped into yet. But the service is bar none. Mario and his team consistency provide outstanding service in meeting our objectives. I also appreciate the webinars that go hand in hand with the continued changes in social media communication.
What do you dislike about the product?
Price is difficult for small entities, but you get what you pay for.
What problems is the product solving and how is that benefiting you?
We have centralized our lists and continue to add lists for target audiences we want to talk to.
Recommendations to others considering the product:
Meltwater works everyday to meet the needs of the customer. It is a delight to have them as a partner in our efforts.
Product knowledge and support is great, platforms are easily navigated, very satisfied customer
What do you like best about the product?
Rep and Help Desk responds incredibly fast, usually resolves issues within minutes. Platforms are easily navigated. I use the News inbox and newsletter most frequently and I am so grateful that my work saves if I need to go to a different tab. The mobile app is also a great convenience. I can tag articles while out & about and compile a newsletter much quicker when I'm back at the office.
What do you dislike about the product?
The platform is a little bit more simplified than I'd like, but still workable. I would appreciate a more robust interface for the emails to Influencer Lists. In particular, I'd like to be able to save templates for the different types of news releases I issue, and also be able to save hosted graphics within the platform.
Inbox can only display results from one Agent at a time. Would cut down on duplicates and speed up the process for me if I could select multiple Agents to display at one time.
Can't set up an Agent that is specifically searching only Top Tier sources or a combination of sources. The ability to select some specific types of sources has been removed from the interface (e.g., Top Tier).
Inbox can only display results from one Agent at a time. Would cut down on duplicates and speed up the process for me if I could select multiple Agents to display at one time.
Can't set up an Agent that is specifically searching only Top Tier sources or a combination of sources. The ability to select some specific types of sources has been removed from the interface (e.g., Top Tier).
What problems is the product solving and how is that benefiting you?
The mobile app has made it less time-consuming to compile and send the daily newsletter to staff.
We were directed by management to set up special tracking and dashboards to monitor our officers and spokespersons in the news and social media, with the ability to send automated daily newsletters to their staff, which is now available using Meltwater.
The ability to create an Agent using either keywords or Boolean makes it possible for more staff to set up an Agent who do not necessarily have knowledge of Boolean.
We were directed by management to set up special tracking and dashboards to monitor our officers and spokespersons in the news and social media, with the ability to send automated daily newsletters to their staff, which is now available using Meltwater.
The ability to create an Agent using either keywords or Boolean makes it possible for more staff to set up an Agent who do not necessarily have knowledge of Boolean.
Recommendations to others considering the product:
Quality, proven products. Responsive support that gives resolution to problems. Company takes customer suggestions to the builders and frequently (quarterly) upgrades their platform in response to that feedback.
Media and Social Listening
What do you like best about the product?
Search filters have gotten better over time.
What do you dislike about the product?
Traditional media monitoring not included in media package.
What problems is the product solving and how is that benefiting you?
Helping clients better understand pain points based on consumer and media.
Recommendations to others considering the product:
Continued social integration as new platforms emerge.
Excellent tool for tracking advertising and social media worldwide
What do you like best about the product?
The push notifications of all of the places our company is mentioned. The dashboard and reporting is excellent.
What do you dislike about the product?
That LinkedIn is not part of the platform yet. This is a primary method most of our customers use to view the daily news.
What problems is the product solving and how is that benefiting you?
This tool is great for reporting the present we have worldwide in the media. These reports also helped quantify the need for us to hire a social media specialist.
Meltwater is a great tool for internal use
What do you like best about the product?
Meltwater is a great tool for monitoring and reporting. What I like best is how user friendly and easy the platform is for us to go in and monitor and create reports as needed. However, should we need any assistance, the customer support is great.
What do you dislike about the product?
What I dislike about Meltwater is that sometimes to get the most accurate results, you have to go in manually and make adjustments accordingly.
What problems is the product solving and how is that benefiting you?
With Meltwater we are able to show our PR results to our larger team. Since this is often a challenge in PR, this is a great tool to support our efforts and for our colleagues to understand our success.
Multipurpose media tool
What do you like best about the product?
Love that I can create media lists and look up contact information, plus send out releases and analyze their performance after distribution.
What do you dislike about the product?
Some outlets/contacts can be out of date so I like to double check online and through social media.
What problems is the product solving and how is that benefiting you?
Meltwater is really comprehensive when it comes to building media lists and being able to send out pitches and releases either right from the site or through my own email.
Recommendations to others considering the product:
Watch the training videos, practice and play around with all of the features. The icons and toolbars aren't intuitive at first but it's a simple platform once you get the hang of it!
Meltwater is great for reporting
What do you like best about the product?
The reporting features are easy to use..
What do you dislike about the product?
Coverage doesn't always come through....
What problems is the product solving and how is that benefiting you?
Reporting, media list building, coverage scanning, share of voice and competitor analysis.
Great support, truly understand your needs
What do you like best about the product?
The client support team at Meltwater is the indistry’s best. They understood my business needs, constantly sought for ways to improve and exceed.
What do you dislike about the product?
Limited ability to hone in on specific publications in reporting.
What problems is the product solving and how is that benefiting you?
Media tracking, targeted press release distribution.
Recommendations to others considering the product:
Great choice to meet your media monitoring needs. Ask for Mathias
Great PR Analytics tool
What do you like best about the product?
I love that I can see all of our media hits in one spot, and I also love the tools for creating lists of influencers around specific parameters. Incredibly helpful for building new media lists!
What do you dislike about the product?
There are tons of options and capabilities with this tool that I haven't even used yet.
What problems is the product solving and how is that benefiting you?
I am able to create a very accurate picture of our media hits, and the tool is easy to use - very user friendly. I like the capability to search by outlet or by specific reporter. Meltwater also makes it easier than ever before to create influencer lists that can easily be exported. You can create lists by reporter beat, geographic location, or type of outlet (i.e. print, tv, radio, and even blogger). I have yet to use the social media monitoring, but I'm sure that tool has plenty of value that I need to unlock. In the next few months, I hope to work more to customize my dashboard and research all the Meltwater capabilities at my fingertips. I would also like to add that the customer service is amazing. they routinely check in just to make sure you understand how to use the products and to walk you through new features. Couldn't be happier with them.
Meltwater Review
What do you like best about the product?
I like how it sends a daily report of all your media mentions right to your inbox.
What do you dislike about the product?
I disklike how it can be difficult to add or make new lists.
What problems is the product solving and how is that benefiting you?
I am able to see each time my clients’ name is mentioned in the media and what people are saying about them.
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