Meltwater Suite
MeltwaterReviews from AWS customer
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Media Relations Manager
What do you like best about the product?
Ease of use, friendly customer service, easily understandable analytics.
What do you dislike about the product?
There really isn't anything that I dislike about this platform.
What problems is the product solving and how is that benefiting you?
We use Meltwater for our year end reports and daily alerts. Being alerted in real-time to news that either help or hinder my organization's brand is imperative.
Must-have tool for any marketer
What do you like best about the product?
The tool is very intuitive, and you're ready to start using it immediately, even before training. I'm able to create reports easily as well.
In Engage, I love the social calendar, where I am able to see all my profiles in one go, as well as the ability to duplicate any posts quickly and easily. Another favourite is being able to schedule a post multiple times in a single go.
In Engage, I love the social calendar, where I am able to see all my profiles in one go, as well as the ability to duplicate any posts quickly and easily. Another favourite is being able to schedule a post multiple times in a single go.
What do you dislike about the product?
I wish there were more configurations available in the charts (as well as formatting legends, titles, colours, etc).
What problems is the product solving and how is that benefiting you?
Automation is key! The ability to monitor all pages (which are managed by other team members) is really helpful. Also the ability to task others with particular posts is great.
Recommendations to others considering the product:
It is easy to use and makes your life easier!
Overall I am pleased with the various services Meltwater offers.
What do you like best about the product?
The Newsletter and reporting are very effective and easy to use.
What do you dislike about the product?
There could be more effective mobile options and the price is high.
What problems is the product solving and how is that benefiting you?
Reporting, showing others how Binghamton is in the news on a regular basis.
Meltwater review
What do you like best about the product?
Since we had a new customer representative, Prince, the customer service has become much better. Replies are more immediate and resolved. Their new social listening aspect on the platform is also very helpful for the accounts we have that require this feature.
What do you dislike about the product?
Not all media placements are captured via Meltwater. We've had to send the publication to MW for them to find.
What problems is the product solving and how is that benefiting you?
MW helps to attempt capture media placements that Google Alerts or Talkwalker doesn't capture.
MW helps when we are doing an audit for new business and/or in social.
MW helps when we are doing an audit for new business and/or in social.
Recommendations to others considering the product:
Social listening is a great aspect of the platform.
Fast, easy to use social intelligence software for data savvy marketers
What do you like best about the product?
The speed and ease of use and rapid updates
What do you dislike about the product?
Limited export size. Have to pay for 100% historic data (like others)
What problems is the product solving and how is that benefiting you?
Understand our audience and carry out research
Recommendations to others considering the product:
Have a trial and see how fast it is and great it looks.
Excellent Service
What do you like best about the product?
They are quick to respond, easy to work with and always accessible. The services that Meltwater brings to the table is truly unlike any other.
What do you dislike about the product?
Nothing major sticks out, honestly. They've been great so far.
What problems is the product solving and how is that benefiting you?
Meltwater allows us to post across all social platforms at the same time, allows us to easily monitor engagement across topics, and gives us enhanced reporting metrics.
Recommendations to others considering the product:
Give a try, you won't be disappointed!
Media intelligence platform
What do you like best about the product?
I love that we can combine our media and social platforms into one contract and work with a single company for our communications needs.
What do you dislike about the product?
The price is a little higher than I would like. I have also not enjoyed the turnover within Meltwater. We have worked with a lot of different people throughout the last four years.
What problems is the product solving and how is that benefiting you?
We are able to easily track our mentions and compare our share of voice with our competitors and make better strategic decisions moving forward.
Gets me the information i need when I need it
What do you like best about the product?
Able to pick up global industry information easily
What do you dislike about the product?
I get a good chunk of spam info. I realize I could do something to change the Boolean stream.
What problems is the product solving and how is that benefiting you?
WW industry info
Recommendations to others considering the product:
Perfectly happy
Great tool & perfect customer support
What do you like best about the product?
The interface is so easy and intuitive so it makes finding contacts and media monitoring very quick and easy. Customer support is always super attentive and very efficient. It saves me time and effectively does what I need it to do. Every team member I have worked with has made an effort to really understand me and my business needs- along with building a personal connection with me. If a contact is missing their team responds within 24hrs with an update and the check-ins my account manager performs always offer something of value or a new insight into the product and it's features.
What do you dislike about the product?
There isn't anything I dislike about the platform.
What problems is the product solving and how is that benefiting you?
Meltwater is an effective monitoring tool that saves me time in multiple ways.
Meltwater has become an important tool for our brand
What do you like best about the product?
Share of voice and competitive review capabilities. Great customer service
What do you dislike about the product?
inability to see certain outlets in media reports, sometimes lack of contact info in PR database and inability to compare more than 5 brands at a time
What problems is the product solving and how is that benefiting you?
getting a great pulse on our competitive set to share with our company at large. It's been very eye-opening and helpful in many presentations.
Recommendations to others considering the product:
A great tool to have both a PR database and monitoring skills. Helpful staff and always improving the system.
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