Meltwater Suite
MeltwaterReviews from AWS customer
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Meltwater Review
What do you like best about the product?
I like the customizable newsletter we can optimize for our own branding.
What do you dislike about the product?
There is not much to dislike as the platform is user-friendly and easy to navigate. However, we would appreciate if there will be more easy-to-use templates to customize for our brand.
What problems is the product solving and how is that benefiting you?
We can easily pool all the materials related to the business. The only problem is we are not fully utilizing the platform for all its benefits.
Not all platforms synced
What do you like best about the product?
The projected ROI shown was very helpful when considering the value of influencer marketing.
What do you dislike about the product?
We disliked that not all of the influencers' profiles synced when you found them.
What problems is the product solving and how is that benefiting you?
Proven ROI on Influencer marketing.
Meltwater promises a lot, and delivers some
What do you like best about the product?
There is so much available on Meltwater. So many possibilities for how the monitoring can be used.
What do you dislike about the product?
Unfortunately, I struggle with customizing Meltwater to fit the needs of my team.
What problems is the product solving and how is that benefiting you?
We are monitoring our competitor's social media feeds. We've gained a ton of info about them, probably too much, though.
Sysomos - Amazing platform
What do you like best about the product?
Sysomos is amazing at monitoring media mentions overall. It pulls in data from everywhere. I also love that there is a query builder -- so if you're not great at building queries to help you search for what you're looking for, there is a tool built-in that will help you develop the query for your search. I also love all the analytics tools -- such as influencer identification. It's really helpful in finding out whether search results are relevant to the company.
What do you dislike about the product?
It can be difficult to build specific queries - so if you don't know to eliminate some words, unrelated results can be pulled into searches. However, it's trial and error - so overall, this doesn't bother me. I find Sysomos extremely useful.
What problems is the product solving and how is that benefiting you?
Sysomos helps us quickly find information on specific queries. Instead of building dashboards (which, it can also do), if something happens that I need information on immediately, I can put that into Sysomos and find out how it's trending. I can also then watch over time to see how stories gain traction. It gives immediate results, which is important for crisis management.
Recommendations to others considering the product:
Sysomos is great for real-time media monitoring and results. I love the immediacy of the product and the information/results it provides. It's also able to recognize influential accounts to help users understand who's talking about a specific topic or area of interest.
Aggressive staff and spam.
What do you like best about the product?
I honestly couldn't tell you because there isn't anything that I like best.
What do you dislike about the product?
I very much so dislike their aggressive sales tactics, their inability to take a firm "no" for an answer, their complete disregard for our time, and their practice of adding people to their mailing lists without actually getting permission to do so. In my experience, Meltwater is nothing more than an aggregator for their own spam.
What problems is the product solving and how is that benefiting you?
None, absolutely none. I wouldn't ever use their service based on multiple experiences with their sales staff and their complete lack of integrity. To be clear, I do not use Meltwater but that's not an option in this review form. I can say that the complimentary reports that they sent us seemed convoluted and painful on the eyes.
Recommendations to others considering the product:
Look elsewhere. When a company lacks integrity, do you really want them involved in your data?
Much better functionalities compared to competitors
What do you like best about the product?
I use Sysomos the most and the ability to simply create a query and run it.
What do you dislike about the product?
Results are mostly limited to twitter and other forums and news articles. Hence it might skew the results
What problems is the product solving and how is that benefiting you?
Social listening
Recommendations to others considering the product:
Add more API integration and more representation of other social media platforms
Social Monitoring
What do you like best about the product?
Able to see who was talking about our client. What was trending and how to send press releases and manage our lists.
What do you dislike about the product?
Hard to learn how to use in the beginning and didn't offer a lot of training services.
What problems is the product solving and how is that benefiting you?
Able to send press releases and monitor social engagement. Benefits were not having to email every outlet separately, we could mass send out everything.
Recommendations to others considering the product:
Good for press releases and monitoring social
Great!
What do you like best about the product?
I like all of the different reports it compiles, it makes it super easy for annual reporting.
What do you dislike about the product?
Sometimes we’ve found that not all of our local media gets picked up. But it’s a simple email to our Meltwater rep, and they fix it right away!
What problems is the product solving and how is that benefiting you?
It saves me a lot of time when I’m reporting metrics.
Meltwater is an highly integrated and efficient tool for racking marketing analytics.
What do you like best about the product?
Meltwater is very integrated across many marketing platforms and pulls listening reports and metrics from all of the major media areas.
What do you dislike about the product?
Meltwater is very robust and not always the easiest to navigate. It's challenging to be knowledgeable on all of the tools Meltwater offers and sometimes overwhelming to know where to start.
What problems is the product solving and how is that benefiting you?
Meltwater has been an excellent tool to track social listening and find out how our audiences best engage with our brand.
Great for School Districts
What do you like best about the product?
Meltwater is a great tool for my district. We use the product for all of our press releases and social and media monitoring.
What do you dislike about the product?
For our purposes, there isn’t anything we dislike. The product is relatively user friendly.
What problems is the product solving and how is that benefiting you?
We solved the problem of maintaining an accurate media database and of being aware of what our patrons were saying about us on social media. The product is great and cuts the time to monitor multiple sites in half which is good for smaller departments.
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