Meltwater Suite
MeltwaterReviews from AWS customer
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We have been very pleased with the exceptional customer service Metlwater offers.
What do you like best about the product?
If I need 1 on 1 attention, all I have to do is request it. Our Meltwater Rep. is knowledgeable of the product and leads us in the right direction.
What do you dislike about the product?
Some times the dashboards are confusing to operate. Some of the graphs could be better labeled and user friendly. I would like to be able to easily transfer reports into a pdf that is easily explained and presented. There seems to be a disconnect when it comes to that. i have had a couple lessons with my rep on this, but it seems to be more difficult then we think. My time is valued highly and cant designate hours to putting together reports. Maybe 5-6 per year would suffice. Also, we don't have much room in our budget for additional expenses.
What problems is the product solving and how is that benefiting you?
The media database is extremely useful as well as the TV Eyes function. This has been beneficial when sending recaps to internal dept. and external. Certain benefits are no doubt the media database. Being able to send out specific targeting press releases has directed impacted our red line and our sponsorship department. Supplies the needed answer of "What is success?
Recommendations to others considering the product:
Make sure you know what your company needs so that Meltwater can help build out your profile.
Lots of upsides
What do you like best about the product?
The customer service is the reason we switched to Meltwater, and there still is no reason to leave. Also, the latest upgrade helped make the system more user-friendly.
What do you dislike about the product?
Sometimes, design and layout are hard to format in the news releases. But that's a small problem, nothing that would make us want to leave.
What problems is the product solving and how is that benefiting you?
We are getting better and better new and social media tracking results all the time, which means we are more able to quantify our work to management.
Recommendations to others considering the product:
This is a powerful system for tracking media and social media mentions, distributing information and tracking those distributions. It also is easy to use and the service is top-notch.
Limitless Potential
What do you like best about the product?
What I like best about the Meltwater platform is that there is so much that you can do with it. Having an interface that searches the internet for the terms you set is amazing. Having a database of journalists to reach out to is also an amazing perk.
What do you dislike about the product?
Although it has so many features and there are so many things that you can do with it, that can also cause information overload and there is a large learning curve to using the platform. It has taken us a while to figure out we can make this platform work for us.
What problems is the product solving and how is that benefiting you?
The problem we are solving is that we are able to find articles and social posts that mention our company in them without tagging us. This is helping us make sure that our customers are having a great experience and that we are able to capitalize on mentions.
Recommendations to others considering the product:
Make sure you have specific goals that you want to accomplish with this platform. Talk to others who have used it and get their feedback.
Our eyes and ears
What do you like best about the product?
The most helpful thing about Meltwater are the Morning Meltwater Reports. They help my team stay on top of mentions in the media and on social media. Meltwater acts as eyes and ears for our brand.
What do you dislike about the product?
The least helpful thing are the Competitive Report emails. The graphs are too small and unhelpful in email format.
What problems is the product solving and how is that benefiting you?
Meltwater has helped my team stay up-to-date with what our faculty and students are up to, helping us control messaging and spread awareness.
Recommendations to others considering the product:
If you like staying ahead of competitors and being more aware of your brand's reach then use Meltwater.
Account reps are always helpful and keep us up-to-date with new product offerings
What do you like best about the product?
media monitoring dashboard along with the platform
What do you dislike about the product?
extra cost to view for certain articles - our current contract includes postmedia premium content yet we are never able to view the full-text,
What problems is the product solving and how is that benefiting you?
Meltwater provides us with a one-stop-shop for media monitoring and media relations
Reliable Reporting
What do you like best about the product?
Meltwater has some excellent reporting functions which enable me to not only showcase our results, but also present them in a manner that is presentation ready for our senior leadership team.
What do you dislike about the product?
Some of the functionality might be a bit more intuitive to use, but once you understand the nuances of the site, it is straightforward to manage.
What problems is the product solving and how is that benefiting you?
We are solving the problem of being under resourced in our media relations department, so the Meltwater platform helps us to achieve more with less.
Identify the potential through media
What do you like best about the product?
The Meltwater search is perfect and the user can easily configure the control panel. Daily I create content proactively, I inform myself about everything they say about the content and get a real-time view of each story published.
What do you dislike about the product?
Renew this platform not only allow access to create a list or note of a contact but also use it as a CRM.Meltwater must create an option where an audio, a press mention or the work I do is downloaded through a clip.
What problems is the product solving and how is that benefiting you?
Our company has many objectives one of them is to focus on finding media contacts in specific markets that we want to conquer and thanks meltwater we do it in a satisfactory way. It is an application full of great excellence in monthly press releases for each of the journalists and editors.
Recommendations to others considering the product:
Melwater has the best search engine magnifier for specific articles for social networks. We also keep track of each of the media where we launch our large campaign launches.
Collected mentions of government official for building media reports
What do you like best about the product?
The automatic collection of mentions on all sorts of media allowed us to easily build media reports daily for our PR records and flag any bad press right away.
What do you dislike about the product?
Sometimes we would get irrelevant mentions in the reports.
What problems is the product solving and how is that benefiting you?
Allowed us to build media reports more efficiently than having to sift through Google manually for mentions.
Recommendations to others considering the product:
Great way to speed up and automate your media monitoring operations.
Mediocre product
What do you like best about the product?
Publications which can be attracted are nice. Different sources are easy to add. Easy to use interface so easy to get started with, I learned it in about 2 days.
What do you dislike about the product?
UI very poor and visually unattractive, definitely not up to 2019 standards. Boolean cannot be overwritten.
What problems is the product solving and how is that benefiting you?
Data collection for further analysis
Recommendations to others considering the product:
Not really advise on this product, quite mediocre for what it does.
Run far away.
What do you like best about the product?
If you're looking for very BASIC PR reporting/monitoring, this tool may be for you.
What do you dislike about the product?
Where do I begin...data coming into the platform is often times not accurate, or missing entirely. Even top-tier media placements. Customer Service/Account Management is lacking -- don't expect anyone there to help you with getting things set up, aside from the customer support.
What problems is the product solving and how is that benefiting you?
None. In fact, it creates more work for me as their platform is extremely limited and they miss metrics/placements entirely.
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