Meltwater Suite
MeltwaterReviews from AWS customer
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Great tool for media monitoring and distribution
What do you like best about the product?
Viewing the data in the dashboards has been very valuable in understanding the success of our efforts. I also frequently use the search for influencers tool.
What do you dislike about the product?
1. The search influencer tool doesn't include the news desks for many of the outlets, so they must be manually added instead and aren't easily searchable.
2. Being able to monitor mentions is very helpful, but it's limiting in that it does not include radio mentions. Understandably, that may not be feasible because those mentions typically do not exist on the internet.
2. Being able to monitor mentions is very helpful, but it's limiting in that it does not include radio mentions. Understandably, that may not be feasible because those mentions typically do not exist on the internet.
What problems is the product solving and how is that benefiting you?
We often work in areas outside of our immediate headquarters. Meltwater has been useful in distributing releases to these areas and building media contacts.
Helpful but overwhelming tool
What do you like best about the product?
The feature I have used most is the "Search for Contacts" page which better allows my company to target news and press releases to writes and reporters who would be most interested in receiving it.
What do you dislike about the product?
It is a little hard to navigate at first and seems overwhelming to learn. It wasn't clear to me for a long time what exactly all the features were even for.
What problems is the product solving and how is that benefiting you?
Finding specific target audiences for press releases, building a database of contacts and sources, discovering leads
Recommendations to others considering the product:
MA\ake sure you take the time to look at the FAQ's and tutorials; it's a lot of information but will save you time later!
My opinion of Meltwater
What do you like best about the product?
Meltwater has a great search filed that helps track media his we would not see. Better brand/product then other programs in the market.
What do you dislike about the product?
Does not track other media such as Spanish media or FM radio.
Also placing a photo in a media release can be difficult.
Also placing a photo in a media release can be difficult.
What problems is the product solving and how is that benefiting you?
No problems at this time.
Meltwater Review
What do you like best about the product?
The engage platform makes it easy to manage all communication in one place. I am able to see follower comments from all platforms in one place. I also am able to directly reply to our followers. This has allowed us to improve how we engage with our followers.
What do you dislike about the product?
That sysomos and meltwater are not fully together yet
What problems is the product solving and how is that benefiting you?
Comms management. More likely to catch conversations that we would normally miss.
Seeing in the webs
What do you like best about the product?
Great boolean queries, the alert and dashboard set up is easy-peasy, and solid reporting abilities, and outputs.
What do you dislike about the product?
It could use a little more of a link between the analyze and engage platforms, but that's getting to be REALLY picky.
What problems is the product solving and how is that benefiting you?
As I primarily work in social media, the Meltwater Analyze tool helps me track and amplify positive media and online mentions of our brand, while quickly spotting potential issues and being able to address them before they have the potential to grow.
The staff answers all of our questions prompter and provides a great supportive experience!
What do you like best about the product?
The access to data that is actually relevant and the ease of use.
What do you dislike about the product?
Well, we do have to pay for it! We also implemented in the midst of a major company changeover so we don't have a lot of time to use all of the features. Fortunately, the monitoring has been excellent.
What problems is the product solving and how is that benefiting you?
Meltwater has enabled us to capture our presence in digital media in a way that we have not had before. Their influencer lists give us the ability to quickly quantify contacts and outlets without spending lots of time researching online.
Recommendations to others considering the product:
Do the analysis of your needs and the product. Ask lots of questions and be willing to do the work to compare.
Meltwater does the job for me getting new contacts! Gives me a way to track my press releases, too.
What do you like best about the product?
I like the ease of finding new contacts.
What do you dislike about the product?
Sometimes I get lost on the site, but a chat with the online team always helps!
What problems is the product solving and how is that benefiting you?
I can find newspapers, radio and TV stations in a certain market, with ease. I can also share my lists with colleagues, which make a huge difference in creating reports.
Great software, needs more contacts and especially needs more diversity in the beats
What do you like best about the product?
I like how clean everything looks, how easy it is to find things and how fast everything loads.
What do you dislike about the product?
There are not enough reporter beats compared to Cision. When pulling a list, it becomes much harder to drill down into reporters who cover only the pentagon when the broad category is government.
What problems is the product solving and how is that benefiting you?
Creating targeted lists , saving a lot of time on putting together clip reports.
Recommendations to others considering the product:
Be aware of contract timing, can easily get bumped into another billing cycle. Know that if you are looking for reporters who cover the Pentagon or DEA, it will take more time to find than cision
Switching to Meltwater was the best decision for our comms team! We're really happy with it.
What do you like best about the product?
The team is super responsive to any issues we have and works quickly to help us find a solution.
What do you dislike about the product?
I can't think of anything negative. Everyone has been awesome.
What problems is the product solving and how is that benefiting you?
We're compiling our media reports 10X faster than before and the Newsletter function makes it easy to share relevant articles to the right people.
Recommendations to others considering the product:
Do it! The platform is user-friendly and visually appealing and the staff are always eager to find answers to your questions or solutions to your problems. 10/10 recommend.
Love Meltwater
What do you like best about the product?
It's ever presence. There aren't too many products you can use that just run in the background and work, but Meltwater is one of them. I've never needed to make a customer service call, never needed to ask how to use something, it just works. And in a world like today, we just need things to work when we need them!
What do you dislike about the product?
It's so powerful that I don't get to play with all the bells and whistles. If anything, I could be getting MORE out of it. I know they do a great job with instructions throughout the year, but I'd love to attend a sit down event where I could learn more in front of my laptop.
What problems is the product solving and how is that benefiting you?
It finds all the things I don't already know, and that's always the biggest issue for us, especially related to social media-driven crisis communication.
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