Meltwater Suite
MeltwaterReviews from AWS customer
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Recommend
What do you like best about the product?
Easy of use, interactivity, user support
What do you dislike about the product?
Sometimes it's a bit slow and there are issues with data rendering
What problems is the product solving and how is that benefiting you?
Competitor analysis , trends monitoring
Clear and easy to follow ereputation
What do you like best about the product?
The easiness to use the tool.
The access to a French team when we need help.
The incremental learning of the tool is a real plus.
The access to a French team when we need help.
The incremental learning of the tool is a real plus.
What do you dislike about the product?
Not to be informed when there are some issues. When it happened, I had to call to have information and alternative solutions.
What problems is the product solving and how is that benefiting you?
I can quickly identify and share hot topics concerning our brand.
In the same way, we can identify weak signals alerting us about a possible crisis.
It helps us to prioritize what our customers wait from us or which defect we have to correct as soon as possible
In the same way, we can identify weak signals alerting us about a possible crisis.
It helps us to prioritize what our customers wait from us or which defect we have to correct as soon as possible
Recommendations to others considering the product:
It's a good choice
Really insightful, allows us to get closer to our consumers
What do you like best about the product?
The fact it's quick to use and we don't need to wait for quarterly updates
What do you dislike about the product?
For some markets where english is not the main language it would be useful to have translation
What problems is the product solving and how is that benefiting you?
connection and understanding of our consumers and their culture
Recommendations to others considering the product:
Join of the training used to understand how to use it from the beggining. Playing around with a few settings then help to understand the information you can get
I used this tool in agency, it's very good for ORM & provide real time analysis , tweets and alerts
What do you like best about the product?
It's very helpful in making reports as ORM . You can compare you reports on the basis of monthly, quarterly or halfyerly.
What do you dislike about the product?
It provide limited insights , also graphs should be in more express way
What problems is the product solving and how is that benefiting you?
Basically I used for ORM purpose so I was used for all the social platforms. It's good for twitter you can find out which comments is positive or negative . Plus the name of author.
Recommendations to others considering the product:
Always buy whole version of meltwater.
Overall positive experience - used for influencer marketing
What do you like best about the product?
Influencer outreach becomes that much easier - able to search influencer by skills & interests I.e. fashion, lifestyle, etc.
What do you dislike about the product?
Interface can be confusing at times. Also had issues with data not being readily available e.g. influencers info (engagement rate, etc.)
What problems is the product solving and how is that benefiting you?
Able to organize influencer campaigns - keep all info in one place rather than relying on many different excel sheets
Meltwater is a useful tool for capturing coverage easily and effectively.
What do you like best about the product?
I was able to capture coverage that other services could not find.
What do you dislike about the product?
I wasn't able to find all coverage and still required the use of other monitoring services.
What problems is the product solving and how is that benefiting you?
I use Meltwater as a secondary method to capture coverage that was otherwise missed by other services. It has the capability of finding more specific content than other services have.
Don't Bother with Subscribing with this Poor Company/Product
What do you like best about the product?
Nothing. It's not very good at what they say it will do. Best to look elsewhere.
What do you dislike about the product?
Their customer service is abysmal. Worse than their product.
What problems is the product solving and how is that benefiting you?
None. It's been a drain on my budget. I don't even want to explore other similar companies, this experience has been so awful.
Excellent Brand Monitoring Tool
What do you like best about the product?
We used Meltwater for one of our major client for Brand Monitoring and Social Listening and we were amazed to see the results. It helped us to monitor everything on a single platform and helped us to channelize our marketing strategy.
What do you dislike about the product?
I am looking forward to see more customization options in the future.
What problems is the product solving and how is that benefiting you?
Brand Monitoring and Social Listening
Meltwater Monitoring Review
What do you like best about the product?
How meltwater will strengthen brand management & competitive intelligence capabilities.
What do you dislike about the product?
No, meltwater doing best below are our favorite products
Media Database
Social Listening
Social Media Engagement
Social Influencer Management
Media Database
Social Listening
Social Media Engagement
Social Influencer Management
What problems is the product solving and how is that benefiting you?
The most useful one is Social Influencer Management
Recommendations to others considering the product:
We've been using it in this office for about years now, and I used them previously at another job, as well. They're very responsive when you need help with something. I like the tool. It's intuitive and does just about everything we'd want it to. I do think their sales tactics were a little heavy-handed sometimes, putting deadlines on offers and whatnot, but when I talked to them about it, they lightened up a lot.
Good monitoring tool
What do you like best about the product?
Large volume of results and a dashboard that is customisable to my needs
What do you dislike about the product?
Not unique to Meltwater but limitations on access to certain platforms reduce its power. Can be a time consuming process to setup and monitor.
What problems is the product solving and how is that benefiting you?
We are able to measure market sentiment and monitor what our competitors are doing.
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