Meltwater Suite
MeltwaterReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
2,349 reviews
from
External reviews are not included in the AWS star rating for the product.
Meltwater is amazing!
What do you like best about the product?
I love how detailed Meltwater is and how much it can be used across our business and teams to drive insight and results
What do you dislike about the product?
I would say that it's a bit confusing at times what each tab/part does - this could be a tad clearer
What problems is the product solving and how is that benefiting you?
Solving identifying audience behaviours and deep-diving into what audiences like if they are a certain fan, etc.
Recommendations to others considering the product:
Get yourself someone like Ingrid Gerber who can show you the ropes - she's great!
Am yet to find a use case that makes it an essential tool
What do you like best about the product?
There are some interesting visualisations such as word cloud and top territories.
Massive amount of data being collected.
The parts of the tool that provide an easy way to compare/contrast searches are valuable.
Massive amount of data being collected.
The parts of the tool that provide an easy way to compare/contrast searches are valuable.
What do you dislike about the product?
The social media account management (loading in Instagram / Facebook pages) isn't manageable timewise.
Am yet to find a use case that makes the tool essential for our day to day.
Data access is largely tricky. I'm not aware of a way to easily export and interrogate data.
Missing complete TikTok data
Am yet to find a use case that makes the tool essential for our day to day.
Data access is largely tricky. I'm not aware of a way to easily export and interrogate data.
Missing complete TikTok data
What problems is the product solving and how is that benefiting you?
The tool has proved beneficial adding extra detail to our descriptions of an artist's audience.
Benefits are largely from a PR angle as it stands. It helps us look aware of our audience. We're yet to translate this information into actionable insight.
Benefits are largely from a PR angle as it stands. It helps us look aware of our audience. We're yet to translate this information into actionable insight.
Recommendations to others considering the product:
What are the business questions you are trying to answer using the tool? Do those business questions need this information?
Assessment on Meltwater
What do you like best about the product?
Self-service all in one portal with different pillars on tracking, monitoring, analysis, management
What do you dislike about the product?
Some functions are not intuitive, and they are more steps to get to your objectives for some of the functions
What problems is the product solving and how is that benefiting you?
Tracking and data analysus
Very useful tool for pulling data to analyze.
What do you like best about the product?
There are many benefits to using Meltwater. It is super user-friendly and allows you to pull data using booleans. We often use this tool for data to further analyze and find key trends in.
What do you dislike about the product?
I dislike that sometimes it can be sensitive. If one character is off, you have to go through and re-type everything to fix the problem which can be time consuming.
What problems is the product solving and how is that benefiting you?
We can pull data for clients that allow us to compare them to their competitors, and we can use that data to discover ways in which they can improve.
Great Success
What do you like best about the product?
You have everything you need to manage various accounts in one place. Also, you get the possibility to do courses, trainings and direct help from the Global Director.
What do you dislike about the product?
Sometimes it glitches and the page keeps loading but this rarely happens.
What problems is the product solving and how is that benefiting you?
Monitoring and social listening about artists. Being able to schedule content for different accounts and reporting.
Brilliant tool and services!
What do you like best about the product?
It's a very simple-to-use tool and gets me the info I need to help make an informed decision.
What do you dislike about the product?
nothing i have found so far, there are likely more things we could be using it for.
What problems is the product solving and how is that benefiting you?
understanding what is being said about a topic, identifying opportunites and helping make an informed business decision
Very helpful account director
What do you like best about the product?
The design of the reports is straightforward to understand and eye-catchy. Besides the software itself, Ingrid, who manages our account, is very professional and helpful, always keen on helping!
What do you dislike about the product?
Having to connect the Instagram and Facbook accounts several times per year and receiving the warning emails (disconnection) of other accounts that we do not manage.
What problems is the product solving and how is that benefiting you?
It's very constructive to have a competitor report. More than analysing how our accounts are doing, it's very important to frame our results with other accounts.
The best customer service!
What do you like best about the product?
Ingrid has been extremely accommodating and kind. She's helped the team with every question, enabling me to let them own the project without much of my assistance.
What do you dislike about the product?
I don't personally use the product, I solely oversee the team.
What problems is the product solving and how is that benefiting you?
The team has been able to manage many markets all over the world through the system in an efficient manner.
Meltwater is effective for large companies, less so for smaller organizations
What do you like best about the product?
Meltwater is extremely powerful in terms of the range of tools it offers. Especially if you are a part of a brand that generates a lot of social discourse, Meltwater is a great way to easily access, reference, and understand that discourse.
What do you dislike about the product?
Meltwater is really not tailored to smaller organizations. I utilized it with a small university that did not often have national news coverage, and most of the tools seemed built for much bigger organizations.
What problems is the product solving and how is that benefiting you?
Meltwater helped me with social monitoring, in terms of being able to tap into both reach on the organization's internal accounts, and being able to gain insight on other accounts or brands that might be mentioning my organization.
Recommendations to others considering the product:
If you are part of a large brand, then Meltwater is a great fit for you. This is particularly true if you operate in a field that often generates a lot of heated discourse (such as any brand or NGO that deals with social issues on a broad scale). If you are part of a start-up or smaller brand, this is likely over-powered for your needs.
Very useful social listening tool for data from China
What do you like best about the product?
The ability to pull data from Weibo and WeChat proves to be especially useful, and is one of the features I like the most.
What do you dislike about the product?
The fact that payment is per row of data pulled is limiting, I would rather a contract where unlimited data could be pulled for a certaint price
What problems is the product solving and how is that benefiting you?
I have been able to pull data to answer client questions and inform marketing decisions specifically on health-related matters
Recommendations to others considering the product:
It is very useful for different geographic markets
showing 1,311 - 1,320